Submit News about your BSC

UK's Freshfields legal firms launches support services operation in Slovakia

Georgia lands 2 new BSC/ITO investments

Hungary's HIPA investment agency: Interview with new CEO

Airwallex to expand team in Lithuania

Cloud-based call centre platform TCN opens EU head office in Bucharest

Tietoevry in Latvia changes its Riga office

Slovakia's Sandberg Capital invests 20 mln euro in Serbia's Quantox Technology

Alorica launches new centres in Poland and Egypt; big win for City of Lodz

Cognizant to acquire Mobica to enhance its IoT software engineering services

Modus Create acquires Romanian Software Engineering firm Clarisoft

Leading Canadian Aviation firm to add jobs in Hungary in R&D push

MSA Safety officially opens 230 FTEs SSC in Warsaw

Armatis sets its sights on Gdansk

WNS buys Warsaw-based OptiBuy

NTT supports HEINEKEN with new digital office in Kraków

BAT Romania takes up big office lease of 10,500 sm to support its expansion

Cloud communications leader Notified to triple headcount in Vilnius

Worldline buys 55% of Polish fintech Softpos.eu

Schengen zone: Croatia gleeful, Bulgaria, Romania dismayed

Romania's Connections Consult-led group signs 8 million euro IT services contract

Imperial Brands launches new SSC in Krakow

Texas-based Huntsman Group opens new SSC in Krakow

PKC Group, part of Motherson Group, expands operations in Klaipėda

German software developer birkle IT expands in Lithuania

Hungarian Business Services Sector at ‘Next Stage of Maturity’

Hungary: SSCs Mature Into GBSs as They Provide Higher Added-value Functions

New York-based iTechArt Group opens in Vilnius

Leading Israeli Insurtech Sapiens chooses Lithuania for strategic delivery centre

Inflation drives global firms eastward in Europe in search of cost savings

Infosys BPM opens AI, automation unit in Poland for global clients

Shared Services get Strategic

Inspur Information partners with Atos Poland

Customertimes hires Pawel Lopatka to spearhead European expansion

Infosys BPM and IBM launches State-of-the-art Center of AI and Automation in Poland

Novocure opens new SSC in Krakow

Armatis chooses Gdansk for new office, will hire 300

Czech's ABSL gives out 9 Awards at annual event

Former HIPA (Hungary) CEO Róbert Ésik joins EY as Partner

SSCs evolve alongside Hungary’s economy

PwC Survey: Employees want financial security and stability

Hungary's HIPA committed to keep on growth track: CEO interview

Twinkle Star invests EUR 850,000 in new English and German language center in Iasi

Tata/TCS opens new offices in Bulgaria

The Adecco Group opens new SSC in Bulgaria

Romania’s IT market volume exceeds EUR 9 bln and will further increase, study shows

GlobalLogic acquires Fortech, a digital engineering company based in Romania

Porsche Engineering opens technology centre in Romania

Investments in Romania’s smaller-sized airports continue

Continental opens a service centre in Kaunas, will hire 100

Latvian software quality assurance experts TestDevLab set up Lithuanian office

Vilnius beats Gdansk to land Dutch medical devices Mediq new BSC

Insight from Slovakia's annual Business Services conference

Moderna officially launches its new BSC in Warsaw

Unity Software growing fast in Lithuania, driven by games and Metaverse

Dutch software development company Blis Digital expands to Lithuania

Romania's annual conference by ABSL draws 500+ guests

Future Processing IT to hire 100+ in Gdynia

Grid Dynamics increases its footprint in Gdansk

Booking Holdings opens CoE in Bucharest, will hire 500

Innovecs tech company starts hiring in Romania

Report: Romania business services industry sees 30% growth in number of employees in the last three years

TMF Poland opens larger office in Katowice after pandemic and hires

AMMEGA growing Katowice

$1 million for training courses for programmers and logisticians in Gdansk

IT co Nortal to expand its digital transformation and technology center in Lithuania

Norwegian weather forecasting services provider StormGeo to expand Vilnius office

GlobalLogic opens an office in Gdansk

iTechArt accelerates in Poland and chooses Tricity

BPO CGS Romania to hire 800 this year

Exxon in big "up-skilling" push in Budapest

BMI Group to hire 150 in new Vilnius office

Moldova unveils new research on BSC/BPO sectors with ABSL

Baxter hires new global director of Baxter Business Services

NTT expands with new offices in Warsaw

Nexi Digital opens new Katowice office, plans to hire 200+ Tech/IT

Poznań's ROCKWOOL to hire another 80 people for its digital transformation

Silicon Valley’s HTEC Group to hire 1,000 in Romania after raising $140M for global expansion

Exadel sets up center of excellence, starts recruitment drive in Hungary

AI and advanced tech – UK's Graphcore opens office in Gdansk

Endava, British IT giant, opens in Gdansk to hire IT/SoftDev

GlobalLogic opens an office in Gdansk, will hire 120 SoftDev

ExxonMobil invests in Upskilling and Training in New State-Of-The-Art HQ in Budapest

Liechtenstein giant to regionalize Supply Chain from Hungary

USA payment solutions Shift4 to hire SoftDev engineers in Vilnius

Intrum Lithuania to build CoE to serve 24 countries, will hire 100+

Europe’s largest roofing manufacturer opens its GBS in Lithuania: plans to hire 150+ employees

Capgemini Poland enters Gdansk, plans to hire 1,000 people

Nexi Digital opens new Katowice offices, will hire 200 tech profiles by 2025

German Kostal Group to hire 360 in new Budapest SSC

Payment processing Fintech PAYSTRAX to double headcount in Lithuania

SoftServe opens in Bucharest to expand regional capabilities

SEB Group centre of excellence for financial crime prevention being developed in Riga

Ford Business Solutions Center opens in One Cotroceni Park

BPO company CGS Romania Solutions reaches 4,500 employees and keeps hiring

DEAC to build 10MW data center in Riga, Latvia

UK loudspeaker leader opens in Kaunas

Boehringer Ingelheim to triple employment in Wroclaw

Yara International to expand its Vilnius operations

U.S. outsourcing services co TaskUs to open offices in Romania and Poland in H1 2022

Unity announces plans to nearly double its headcount in Lithuania

NFQ Technologies brings valantic to Lithuania

Honeywell OT Cybersecurity opens first Security Operations Centre in Europe - in Bucharest

Sodexo BRS Romania partners with NTT DATA Romania for deploying RPA solutions

Thermo Fisher GBS opens new IT CoE, will hire 200

EY GDS establishing a new tax-consultancy GSC in Budapest

Diageo, Morgan Stanley and Tesco distinguished by Hungarian Investment Promotion Agency

Tata’s Service Centre in Budapest to add 300 new jobs

American EMS software and services provider Digitech to open GBS in Kaunas

ABSL Romania Annual Report: 79% of companies say turnover will increase in 2022

Bulgaria's outsourcing sector on track for double-digit growth in 2021 - AIBEST

GlobalLogic will open digital product engineering office in Gdańsk in 2022, will hire over 100 specialists

„Digital Employees” to be developed by Tailent and Encorsa from Romania

Dover opens Business Services Office in Bucharest

Palfinger Bulgaria to invest 2.2 mln euro in new office in Sofia

EY is to open a new Global Service Centre in Budapest

Aebi Schmidt Group opens a Corporate Service Centre in Katowice

Keywords Studios announces expansion to Katowice Studio

BPiON expands to Romania

Boehringer Ingelheim Business Services Poland to open GBS in Wrocław in early 2022

PepsiCo moves into new offices in Krakow

PLAY opens new office in Vilnius

Capgemini opens new Cyber Defense Center in Katowice

Westinghouse Global Shared Services Center Opens In Krakow

Cybersecurity provider HWG to establish a security operations center in Vilnius

US medtech Dexcom to employ 400 people in Lithuania by 2023

Telia’s Vilnius GBS centre to drive advanced development

Pandemic triples the competitive intelligence services market in Romania

Romanian digital business transformation services provider Connections Consult lists on Bucharest Stock Exchange

Cosmo Consult Group sets up new IT development and service centres in Debrecen and Szeged

Interview with István Lenk, VP at Hungarian Outsourcing Association

Computacenter expands office, plans to hire 100+, says new Director Pozdzik

Aviva Services appoints new Director

90% of SSCs are focusing on expanding remote working capabilities: Deloitte

Belarusian IT company Agente moves to Tricity

Sitel opens new office in Gdansk, aims for 500 new staff

Accenture plans new Advanced Technology Center in Lithuania

Ness Romania creates 250 more jobs

ServiceSource celebrates 5 years in Sofia, 300+ employees

Romania: “a new crisis on the candidate market”

Webhelp Romania is recruiting IT profiles and creates over 300 new jobs

Swedish Husqvarna sets up new SSC in Warsaw

AMMEGA opens full-service new SSC in Katowice

LKQ Europe to hire 250 for its new "Innovation and Service Centre" in Katowice

Polish conglomerate CIECH centralizes F&A in new SSC in Bydgoszcz

Braun to open in Poznan: F&A, HR, and IT

Hungarian Outsourcing Association to map the Hungarian services sector with KSH

Societe Generale Global Solution Centre: “This year of pandemic brought a new dimension for leaders"

14 winners at Romanian Business Services Awards Gala 2021!

Moderna to Establish an International Business Services Hub in Warsaw

Employers and Employees in the New Normal: 10 QUESTIONS ANSWERED

Westinghouse Electric opens global shared service center in Krakow

LKQ Europe to hire 250 in new Innovation and Service Centre in Katowice

Nippon Seiki to expand Gdansk office

UK digital agency opens new centre in Vilnius to support Europe growth plans

ABSL Romania Gala distinguishes 4 top companies at May Awards

29 Winners at 9th annual CEE Business Services Summit & Awards

Moderna to open new Shared Services center in Warsaw

Revel Systems continues to expand European centre of excellence in Vilnius

ABSL Romania Interviews: Oana Manuceanu, MD, OMV – Petrom Global Solutions

Roche to expand its Service and Solution Centre further in Budapest

Bosch picks Hungary for 19 million euro SSC center; will hire 225

Ford expands SSC capacity in Hungary

IT outsourcing to surge in 2021

Vox invests £1m to add 30 new jobs in Belfast and Lodz

Digiteum shifts operations from Minsk to Gdansk

BPO services provider TDCX opens campus in Bucharest, to hire 100

3i to devote $120M to WilsonHCG

US IT Veteran Softeq Establishes Full-stack Development Center in Vilnius

Italian outsourcing company Comdata leases space for new center in Bucharest

Cegeka plans to hire 200 at new office in Moldova

Orion signs agreement to acquire Romania-based Tellence Technologies

77% of SSCs in Hungary plan to expand

Roche expands SSC in Budapest with 150 new hires

Accenture to acquire Imaginea to boost cloud footprint

US software R&D company Auriga Announces Expansion of European Branch in Vilnius

Thyssenkrupp is Building an Engineering Service Centre in Veszprém

BPO firm Teleperformance needs another 400-500 employees this year in Romania

SocGen’s European service center in Bucharest turns global

French digital solutions provider AriadNext to create more than 100 jobs in Iasi

KPMG in Romania Partners with UiPath to advance Business-wide Digital Transformation

Wipro signs deal to take over IT units of Metro AG, expects business of $1 billion

Colliers hires Elias van Herwaarden to run Location Strategy, EMEA

Ukrainian IT giant Ciklum attracts investment from US PE fund; expansion planned.

Etops acquires 100% of Evolute, will expand operations in Slovakia and Ukraine

Services outsourcing opportunities in Medical Devices market set to boom, says research report

Emmes acquires Neox, a Clinical Research Organization based in Prague

Riga sharpens focus on GBS investment with new City Investment office.

After raising $3.5M Stanhope Financial opens EU headquarters in Lithuania

NORIAN to expand Vilnius operations

LEO Pharma announces new GBS operations in Gdansk

French digital solutions provider AriadNext to create 100+ jobs in Iasi

Global software developer Coherent Solutions expands to Lithuania

IBM to hire 300 in 10 milllion euro expansion in Hungary

Swisscom opens DevOps Center in Latvia

Riga sets up dedicated agency for SSC attraction

Flo Health opens an office in Lithuania

German IT group Ratiodata buys Romanian digital services provider Accesa

Bulgaria's outsourcing sector expected to generate 8.9% of GDP by 2022 - AIBEST

BIC inaugurates shared services centre in Sofia, to hire 230 by end-2021

Objectivity starts operations in Gdansk, will hire 200

US BPO group CGS hires 500 more in Romania

ABSL Czech distinguishes top SSCs at annual Conference

NTT takes up new lease to support its growth

Endava to hire 90 people in its Romanian centres

SSC Club Russia looks for lessons from Poland

ExxonMobil’s Budapest Global Business Center Proving ‘Part of the Solution’

SSCs Operating at top end of Office Market

Hungary’s SSCs may Emerge as Winners After COVID-19

Sanofi has opened a global competence centre in Budapest

US life insurance company opens software development center in Romania

BIC inaugurates shared services centre in Sofia, to hire 230 by end-2021

TMF Group's European Center being built in Katowice

Top American hedge fund hiring tech talent in Warsaw

MedTech company Dexcom set to open Global Business Services centre in Vilnius

Banking platform Curve joins Lithuania’s bustling Fintech sector

Nike opens IT competency centre in Gdansk

IT consultancy 7N comes to Gdansk with plans to hire 100 people

Norwegian airline sets up SSC in Rīga, reversing its outsourcing arrangements

Romanian unicorn UiPath prepares for listing at $15 billion valuation

Mazars: Wages in RO private firms 28% lower than in Poland

Global Communications Provider Intrado Digital Media Continues Growth in Vilnius

GFT expands in Poznań, with grant support

Croatia’s Meritus, U.K.-based Concentric Technologies agree to set up JV

Surviving the Oil Downturn By Outsourcing Business Processes

Nagarro Holding and iQuest Group join forces in Romania

WNS Wins Strategic Finance Accounting Contract with EV Cargo

Italian outsourcer Comdata opens new center in Bucharest, will hire 400.

Powering Up Global Operations in Bratislava

Euronews reporting on Czech business services

Barclays expands CoE in Prague, will hire 200+

Arm is expanding its R&D centre in Budapest - VIDEO REPORT

Ciprian Dan is the new President of ABSL Romania

EU subsidizes Nordic language training in SSCs

Capgemini enters Lublin

DSV International Shared Services drives 10 year lease deal

Lithuania gives the green light to large-scale investors with sweeping reforms

New Lithuania business services report for 2020

Croatia's Meritus, UK-based Concentric Technologies agree to set up 51/49 JV

CEO NTT Data: “Romania must get out of the trap of cheap manufacturing”

Business Services Sector in Romania estimates revenue growth of up to 5% by 2020.

ABSL Poland's General Assembly video provides financial and strategy update for 2020. YouTube Link.

Pandemic to fuel growth of shared service centres

Only 4.5% of staff back to office, says ASPIRE report

California-based Infogain opens development center in Krakow

New event connects CEE-based digital providers to global buyers - 18 June

US-based CAST AI opens development office in Lithuania

Logistics – the next frontier for Lithuanian GBS

BPO CGS Romania to fill 450 jobs

Continental Romania plans to invest 200 mln euro in 2020, as much as in 2019

Will Fintech weather the storm? The 3C survival strategy

QIAGEN Business Services and Sii Poland work together to deliver life-changing IT projects

Summary points from 2nd ZOOM Roundtable for BSC Leaders in CEE

Digitization pays off, bringing new business opportunities even during a pandemic, says ABSL Czech

Telia competency centre to expand to 700 specialists by 2023

Everest sees services biz slowing to 4-6%

CEE Business Services Directory - Deadline to submit your (Free) entry

26 Winners, 317 people, 76 SSCs, and 25 Videos from CEE Business Services Awards (30 Jan, Warsaw)

BPO firm CGS sets new center in Constanta, Romania

Finnish Metso opens SSC in Lithuania

Telus consolidates presence in CEE after USD 1 billion deal

Sanofi opens shared services centre in Budapest

“SAM the robot” to register Medicover Romania subscribers

How Danske Bank became one of the largest employers in Lithuania

OAG continues its expansion in Kaunas (Lithuania)

Croatia's Meritus acquires 51% of Serbian BPO firm Trizma for 2.16 mln euro

American Chamber in Hungary to boost Business Services Sector in Hungary

Sanofi sets up European competence centre in Budapest

American JUUL Labs opens in Gdansk

AmerisourceBergen to open new office in Vilnius, bolster global footprint

German automotive supplier Schaeffler to hire 800 in Wrocław

US mega-corporation McKesson opens in Vilnius

Nordzucker to establish a new Business Services Centre in Kaunas

"Meet the Directors" Interview Series: Tomasz Brzostowski, Hitachi Vantara, in Krakow.

"Meet the Directors" Interview Series: Marta Steer, Director of Marsh European Business Support Center in Warsaw.

ING launches SAIO (and one-off Complimentary Process-Automation Project)

Award Ceremony: CEE Business Services Awards (April 2021):

CEE Business Services Directory 2020

In this annual CEE Business Services Directory (our 11th edition!), we have produced – once again - the most-comprehensive listing of companies in the Business Services sector across the entire region of Central Eastern Europe, from the Baltic Sea to the Black Sea. In 2020, we have more than 2000 firms listed – and that number may be one of the best guesses of how many “BSCs” operate across the region. New niche services stretch the definition, with companies operating in niches such as Actuarial Services, Legal Processes, Engineering and Industrial Design, Graphic Design and Marketing Support, Pharmaceutical Research, or Middle-office services for hedge funds. (Full PDF available for purchase - details here. 

Meet the Manager Video Interviews
Our weekly series brings you insight from directors and general managers of BSCs in Central Eastern Europe.

Insights from Moneygram's Payroll Head:

San Francisco-based PubNub opens engineering office in Katowice

IFF expands with big new offices in Budapest

Sony shifts focus of its Services Centre in Gdynia

GLB to buy Webhelp in a transaction valued at EUR 2.4 billion

Lingaro to hire 100 IT/Tech talent in Lublin

Continental Romania expands office building in Iasi

BP Service Centre in Hungary celebrates 10 years

McDonald's global supplier HAVI to open new Finance Hub in Krakow

UK-based Beyond Analysis opens in Vilnius

Diageo Hungary picks up jobs from Africa

Nordic IT firm Visma takes more office space in Riga

Webhelp acquires majority stake of IQ-to-Link expanding further into South-Eastern Europe

Maersk Drilling opens new Services centre in Gdansk

Cloudeon establishes Cloud Center of Excellence in Lithuania

American company Juul Labs opens new BSC in Gdansk

Intrum to hire 70 in expanded GBS in Vilnius

JTI’s Global Business Service center moves into Warsaw offices

Acronis targets 1,000 headcount in Bulgaria by end-2022

Summary points from 1st ZOOM Roundtable for BSC Leaders in CEE

iiPay to open a new EMEA hub in Budapest

DNV GL expands operations in Gdynia

FlexDev Predicts a Shift in Offshoring to Nearshoring Due to COVID-19

Greencarrier plans to implement process automation in Klaipėda Service Center

Baker Hughes opens new HR SSC in Budapest

EPAM Systems expands in Debrecen, Hungary

UPM cuts 220 jobs in Finland, shifts to Wroclaw

Connections boasts $7 million revenues and international expansion

Hungarian Investment Promotion Agency's Business Services Conference awards 3 top companies

Fresh to Krakow, HAVI looks at faster expansion

SAI Global to open Centre of Excellence in Vilnius

RR Donnelley sells it European Global Document Solutions to Paragon

Tech Mahindra opens its first Development Centre in Timisoara

Bulgaria's Telelink Business Services Group to go public

Changes at the top at Franklin Templeton in Poznan

Webhelp buys Romanian process-automation firm

PepsiCo in big move to Krakow

World Bank now operating its BSC in Sofia

10 Winners at New York's 3rd annual USA-Europe Business Services Summit & Awards Gala

Gdansk/Gdynia/Pomerania targets Services side of its maritime investors.

World Bank to open SSC in Sofia

Lufthansa Industry Solutions buys Albanian IT (AMD)

Talentuno Launch event in Poland on 23 May

Tesco Group to hire 800 for is new Technology Services Centre in Budapest

USA - Europe Business Services Summit & Awards, 19 September, New York

Salomon Securities sets up in Vilnius

CEE Business Services Directory – 25 May deadline for Updates!

SSON Lisbon – Recap:

NEC finalizes takeover of KMD (with Warsaw office)

Oerlikon Group hires new GM for Oerlikon Business Services operations

Swiss software group Business Investigation SA opens AI development division in Estonia

3 Japanese SSCs in Poland win at Japan-CEE Europe Investment Awards in Tokyo

CEE Business Services Directory – May deadlines

Swiss leader in secure email services opening new office in Vilnius

Atos expansion of 550 new jobs in Bydgoszcz

German engineering firm hires in Vilnius

19 September in New York: 3rd annual USA-Europe Business Services Summit & Awards Gala

C.H. Robinson to hire 100 IT professionals in new Warsaw Tech Centre

British American Tobacco said to move its service center from Belgium to Romania

Honeywell opens new Center in Katowice

Telekom Romania opens its sixth BPO center in Braila, Romania

Romanian business services provider buys fleet management software firm

McKesson to open in Vilnius, Lithuania

Molson Coors, Schlumberger, and IBM take new leases in major Bucharest office building

Finnish IT firm chooses Vilnius for first overseas office

DeepSense - new AI investor in Bydgoszcz

Moody's to set up in Vilnius

Nordic Capital picks Portugal over Central Europe for IT nearshoring location

DB Schenker merges two of its subsidiaries in Bucharest

Schaeffler opens in Wroclaw

Blockchain opens in Vilnius

Conectys launches in Poznan, aims to hire 100+ immediately

Harman opens new office in Lodz

Schlumberger to open shared services center in Bucharest

Nordic IT company HiQ locates its site in Gdynia

PwC’s Financial Crime Unit plans to employ 300 more staff in Gdańsk

Accelerance investigates Software Outsourcing Providers across Eastern Europe

Diverse Consulting in Gdańsk

Ford picks Budapest for new Shared Services Centre

Dahua Technology opens regional supply center in Hungary

Webhelp moves forward on Runway BPO acquisition

German giant Arvato expands IT innovation and development centre

Norwegian Yara to open transport management centre in Lithuania

IT Services Hungary in new office building in Budapest

Lidl to open IT CoE in Bulgaria

NKT with more staff in Kaunas

Vodafone to lay off service centre employees in Romania, as robots grow

TransUnion opens cyber security center in Kaunas

Tech Mahindra to buy Czech engineering services firm

Stefanini Romania promotes internally as Director of Service Delivery

EBSA is proud to count the following companies among its sponsors, speakers, and event attendees.