The new Customer Experience Excellence Center will provide world-class customer support for Honeywell customers across Europe.
The new center will be lead by Szymon Pudlik, who is coming to Honeywell after 15 years in the IT sector within a Business Services operation.
Honeywell’s combination of software, hardware and services include technologies for aircraft. The company has been present in Poland and across Central and Eastern Europe since the early 1990s. Currently, more than 8,000 employees are based in the region in roles such as sales, customer support, business administration, and supply chain functions as well as product development, production and engineering services.
"This latest milestone in our continued growth in Poland reflects our commitment to get closer to our customers here and across Europe, operate locally, and meet the market’s requirements for world class customer support and services," said Ronald Binkofski, president Central and Eastern Europe, Honeywell. "We are pleased to be bringing new career opportunities of this nature to the Katowice region, and look forward to establishing a presence here".
The site will be a primary interface between Honeywell and its established European customer base with jobs including customer support representatives, customer support supervisors and customer support team coaches. Honeywell is seeking employees with a passion for highly innovative technology, and a wide range of European language skills, including English, German, Dutch, Italian, and Norwegian, as well as at least one to two years’ customer support experience or backgrounds in centers of excellence across other functions such as finance and IT.
"For the last few years, Warsaw, Kraków and Wrocław have been dominant centres of the Polish Business Services Sector (BSS). However, the investors we have been cooperating with, are more and mroe aware of the opportunities related to other locations in Poland. The Honeywell investment in Katowice proves that thanks to the deep talent pool, Silesia is becoming one of the leading "addresses" for the BSS investors. Each such project intensifies healthy domestic and regional competition" - Jan Kamoji-Czapiński, head of PAIH Direct Investment Dep., points out.
Polish Investment and Trade Agency (PAIH) works to increase the inflow of investments to Poland and the outflow of Polish FDI. It also does it best to intensify the Polish exports. Supporting entrepreneurs, the Agency assists in overcoming administrative and legal procedures related to specific projects as well as helps to develop legal solutions, find a suitable location, reliable partners and suppliers.