Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority stake of IQ-to-Link, a leading multilingual nearshore firm located in Kosovo.
“The acquisition of IQ-to-Link allows to significantly expand our nearshoring capabilities and gives us access to a pool of highly qualified and talented employees with great multilingual skills. Of specific interest for the Swiss market is the ability to produce high-quality Swiss German services at a South-Eastern European location”, says Daniel Deckert, CEO Webhelp Switzerland.
Jens Reichenbach, the founder and co-chairman of IQ-to-Link, attributes the success of IQ-to-Link to the attitude and mentality of the Kosovars: “Adding to their high educational level and multilingual skills, Kosovars have a strong service mentality, sales skills and are eager to learn and work”.
The management team around Jens Reichenbach and Joachim Hofsähs will continue to manage the operations and drive the company to leadership in the region.