CEE BSC Agenda 7 March

7 March (Day 2): Agenda

“Summit Day: 7 March”

7 March, 2024 (08:30 – 15:30)
Join us for top Key Note Panelists, Case-Study presentations and “lessons learned” from top BSC Directors from across CEE, and benefit from a day of practical, actionable next-steps.
On this 2nd Day, we split up into our main, Plenary stage and a "BreakOut Sessions" stage.

8:00 - 9:00

Coffees and Registration

9:00 - 9:05

Opening & Welcoming comments.

THOM BARNHARDT,
CEE BUSINESS MEDIA and
European Business Services Assoc

CEE BUSINESS SERVICES DIRECTORY 2024

BSC CHARITY BEACH VOLLEYBALL TOURNAMENTS - SUMMER 2024

9:05 - 9:30

Keynote Opening Panel: "GBS and Shared Services Trends in 2024" Speaker: Rakesh Sangani, Proservartner.

9:30 - 10:10

GBS Solutions: How the GBS sector presents solutions to a global slowdown. For corporate leaders - in a year filled with political and economic tensions - cash will be "king" with increased cost focus as the "queen". How GBS leaders can position themselves to add value in a world of high-inflation, talent scarcity, and increased pressure from CFOs.

Lead Panelist: Elias van Herwaarden, Colliers, Location Advisory
Panelist: Raphael Savalle, CFO, Executive Board Weleda Group
Moderator: Krystian Bestry, CEO, Adaptive Group

10:10 - 10:30

AI Case-Studies: Deeper insight into AI/RPA Nominations:
(10 min each):
#1 APTIV
#2 Process Solutions

10:30 - 11:00

Conversations & Coffees

Plenary Stage:

11:00 - 11:30

Introducing New Entrants in CEE:
A panel of 2 new GBS investors in CEE tell us about their plans, ambitions, and expectations for the next few years.

Panelists:
NIO Inc., Lajos Kecskemeti, Head of Europe HR Shared Service Center.

ISS World, Pawel Rowicki, Head of Shared Services Transformation

Johnson Matthey (JM Global Solutions), Ilona Antonoviciute

11:30 - 11:40

AI Case-Studies: Deeper insight into AI/RPA Nomination:

#3 SEB

11:40- 12:00

Talent Development in your GBS:

Speaker:
Ash Noah, AICPA-CIMA

12:00 - 12:30

Is Technology Enough for P2P Success?
A modest look at the rise of AI & Machine learning.

Speaker:
Oscar Reitsma, Transparent

Stage 2:

11:00 - 11:20

Break-Out Session (20 min each):
New Performance Booster: Operations Management Automation with ROI in 2 months (without the hassle of IT implementation!)...
Krzysztof Pimpicki, Harmodesk

11:20 - 11:40

Break-Out Session (20 min each):

How to fill IT vacancies effectively in GBS/Business Service Centres.
IT Recruitment vs IT Outsourcing
Szymon Stadnik, Itelence.

11:40 - 12:00

Break-Out Session (20 min each):

Location in Focus: Pécs
Pécs is in southern Hungary, and is a top educational hub. The city is keen to showcase what it has to offer to the Business Services sector.

Hungary, led by HIPA, is keen to develop its secondary cities beyond Budapest.

12:30 - 13:30

VIP Luncheon and Conversations

Plenary Stage:

13:30 - 14:10

"The Site Leader is Dead! Long live the Functional Leader!"
The typical role of the Site Leader is evolving, and in many cases being assumed by an Operational Functional Leader. This panel will explore how senior directors at GBSs are navigating these subtleties when representing the centre to the outside, and to employees.
Panel Moderator: Szymon Malecki, founder, Malecki Executive Search:
GBS Director Panelists:

Stephane Bernard, COO, Euroclear Bank
Akos Magyari, Director, Heineken Global Shared Services
Anna Urbanska, CEO, Standard Chartered Poland

Stage 2:

13:30 - 14:00- Stage 2

Break-Out Session
Steelcase, Natalia Pokorska: How do we balance everyone‘s needs when they are very different?

14:10 - 14:45

Keynote (Closing):
The essential global role of CEE's GBS operations.

Romek Lubaczewski, Partner (retired), PWC
Ruta Krisciunaite, Head of Global Business Services & ICT Team, Invest Lithuania
Elias van Herwaaden, Colliers, Location Advisory