Telekom Romania has opened a new BPO centre in Braila. In the new Braila location, Telekom Romania offers business customers a wide range of contact centre services, including sales and telemarketing, back office, customer service and customer retention.
”The contact centre services are essential for companies that need to support their customers in any way. Telekom provides companies that outsource these services a complete solution tailored to the specific needs of each company. The outsourcing of these services offers a number of benefits such as cost optimization, no investment in equipment, partnering with a vendor with industry expertise, immediate availability and operational flexibility. The expertise in call centre services is Telekom’s strength, based on the long tradition and experience we’ve gained by offering this types of services to our own customers. This expertise put us in a good position to expand this type of services and offer it to other companies as well,” said Ovidiu Ghiman, Chief Commercial Officer, Business Segment, Telekom Romania.
The center in Braila is the sixth location where Telekom Romania provides outsourced contact centre services, with five other centres operational in four other cities: three centres in Bucharest, one in Bacau and one Craiova, employing more than 500 people.