Announced back in May, Webhelp is actively integrating its acquisition of top multilingual nearshore firm Runway BPO, with HQ in Riga. Runway brings an additional nine multilingual centres and 1,000 people across Latvia and new countries for Webhelp; Estonia, Lithuania, Ukraine and Spain to the Group, as well as additional expertise in not just sectors such as travel and consumer goods but also activities such as accounting, IT, and HR outsourcing, complementing Webhelp’s existing portfolio perfectly.
Runway celebrates its 15-year anniversary this year and has enjoyed strong growth under the leadership of its founder Nils Sundling and CEO Uldis Prieditis. The team responsible for the company’s success will remain in place to ensure the expertise, contacts and local knowledge are maintained and harnessed to maximise the opportunities for development in the Nordic region and across Europe.
Frédéric Jousset, co-founder of Webhelp, said:“Runway is an excellent business with a strong track record of delivering first-class customer experience on behalf of Scandinavian and international clients. We are very excited about joining forces with the company, its management team and employees, to expand Webhelp’s global footprint and support the company in the Scandinavian market with the resources available from our group organisation and investors.
Uldis Prieditis, CEO of Runway BPO, said: “Our ambition is now to expand internationally. The deal with Webhelp Group is a perfect fit for the company.”
This acquisition is part of Webhelp’s strategy to actively pursue geographical expansion as well as reinforce its sectorial expertise, and will allow Webhelp to offer its clients services from four new countries, each with strong multilingual capabilities.