Imperial Brands launches new SSC in Krakow

The new centre is being set up by industry veteran Darren Owens.
Part of his task will be layering a thin layer of GBS oversight for its outsourced servcies provider IBM.

"Imperial Brands is launching a new Global Business Services Centre of Capability, located in the centre of Krakow. Here, the teams are reimagining our GBS operating model, starting with Finance.

As our business is transforming, we’re working to provide a trusted, truly global and connected service, shaping new ways of working, implementing and aligning new technologies while upskilling capabilities, all driving towards improved data accuracy, service levels and transform efficiencies across the business.

This also gives us the opportunity to develop innovative solutions enabling consistency, efficiency and effectiveness, at scale, creating opportunities within Global Business Services to work, influence and thrive."