EUROPEAN BUSINESS SERVICES ASSOCIATION
  • Home
  • News
  • Events
    • 2023
      • CEE Business Services Summit & Awards 2023
      • BSC Directors VIP WineTastings 2023
      • BSC Charity Beach Volleyball Tournaments - June and August 2023
      • Build it or Buy It?: Outsourcing in CEE and Poland
  • CEE BSC Summit & Awards
    • 2023
      • Winners & Shortlist 2023
      • CEE Business Services Summit & Awards 2023
      • Photos: Awards Gala
      • Photos: Summit Days
      • 8 March: Showcase
      • 9 March: Agenda
      • Attendance
      • The Jury 2023
      • Sponsorship & Branding
      • Venue & FAQs
    • 2022
      • Winners & Shortlist 2022
      • Events Gallery
    • Events Videos
  • Directory
    • Full Directory
    • Update Directory Listing (2023)
    • Buy Print Directory
    • Buy Online Access to Directory
    • Advertise in Online Directory
  • Solutions
    • Boost your Brand - BSCs only
    • Meet the Directors-Videos
    • Cee BSC Tickets
  • SSC Volleyball
    • 2023
      • BSC Charity Beach Volleyball Tournaments - June - August 2023
      • Registration Details
      • Register Your Team
      • Credit Card Payment
      • Register For After-Party
      • Questions & Answers
      • Venues
      • Logistics for Players
      • Charities
    • 2022
      • Photos 2022
  • About
    • Who We Are
    • Pre-Decision Advisory
    • Contacts

NEWS


Summary points from 29 April ZOOM Roundtable for BSC Leaders in CEE

6/5/2020
 
Summary Bullet Points:
  • Cash Management and Working Capital: “We are urgently addressing the huge impact on cash-management. Our clients want installment payments, top-line revenues have dropped dramatically due to less travel.”
  • Digitilisation: Urgent need to go 100% digital. “We especially have too much “paper” work with our HR internal processes, and 20% of our inbound invoices are paper. So we're urgently moving this all to digital.” “The same goes with meetings: going fully digital”
  • Winners and Losers among SSCs/BPOs: While clearly the most-obviously impacted sectors such as Travel and Hospitality are struggling, BSCs “offer some resilience to global corporations, who have urgent appetite to optimize locations”. Those SSCs that have top-line growth or resilience (pharma, biotech, etc.) have sometimes double workload. “Covid is bringing new business demand.” Teleperformance in Krakow is shutting down as this BPO relied on just one client: EasyJet. “Lots of staff reductions across the board in lots of SSCs.”
    But another group of SSCs are growing (names mentioned included ABB and StateStreet).
  • Near-shoring uptick:“BritishAir is moving some processes out of India to CEE.” Further comments that there is bigger push now for near-shoring, and that CEE locations have strong appeal vs. India. “De-globalisation is afoot; we may move staff back from India; Poland is considered a good option”.
  • Learning new things: “Our teams and staff are desperate to learn about new digital tools, so we're increasing training in areas like MS Teams, “how to work from home”.
  • HR/People:
    “There are moments of excitement in some ways with the new environment; but the isolation issues are kicking in.” “New Leadership styles may be needed – the pre-Covid leader may not be the same type of leader we need post-Covid.” ”We will make big investment in management training; and language training.” “We have become incredibly productive – we have to remind people to take breaks!, have a “virtual coffee”. “Our KPIs are really high.” “We've introduced quizzes and contests just for fun, and one prize is that the winner gets a 15-20 coffee with our top leader to discuss whatever he/she wants.” Automation in HR processes is more urgent.
  • Staff-reductions: some of the SSCs reducing staff numbers are actively helping find work for them in other SSCs. “Bad staff can not hide, as performance now is so precisely defined and measured.”
  • Offices and work-environment: Obviously the impact will be huge. Office owners are under immense pressure to renegotiate leases – and “most landlords are being flexible”. “We will be looking at offering sub-leases in our offices.” “Agile environment will be the new-norm, perhaps no desks for most people.”
  • Back-to-work issues: “We've got a team working on imagining how the new office will be reconfigured”. “There will be legal issues to address.” “We will not force anyone to come back to the office too quickly – it will be gradual.” “Back to work will be slow, and not mandated.”
Arhaam link
30/5/2022 18:57:19

Your post is very helpful all key is working on my pc, thanks for sharing.

Visit Us link
30/5/2022 21:15:40

We have become incredibly productive we have to remind people to take breaks. Thank you, amazing post!

Texas link
20/6/2022 19:15:02

Agile environment will be the new-norm, perhaps no desks for most people. Thank you for sharing your great post!

Visit Us link
1/8/2022 18:13:10

We have become incredibly productive we have to remind people to take breaks. Thank you, amazing post!

office support services link
1/9/2022 17:50:19

Office owners are under immense pressure to renegotiate leases and most landlords are being flexible. Thank you for taking the time to write a great post!


Comments are closed.

    NEWS HEADLINES


    WATCH VIDEOS

    Picture

      Sign-up for EBSA weekly Newsletter (free)

    Sign-up for Newsletter

    NEWS ARCHIVES

    March 2023 February 2023 January 2023 December 2022 November 2022 August 2022 July 2022 May 2022 February 2022 January 2022 December 2021 October 2021 August 2021 July 2021 June 2021 May 2021 April 2021 March 2021 February 2021 January 2021 December 2020 November 2020 October 2020 August 2020 July 2020 May 2020 April 2020 March 2020 February 2020 January 2020 December 2019 October 2019 September 2019 August 2019 July 2019 June 2019 May 2019 March 2019 December 2018 November 2018 October 2018 September 2018 August 2018 March 2018 January 2018 December 2017 November 2017 October 2017 September 2017

    NEWS CATEGORIES

    All

    RSS Feed


    EVENTS

    ​​11th annual CEE Business Services Awards

    ​Build it or Buy It?: Outsourcing in Poland and Central Eastern Europe

    ​BSC Directors VIP WineTastings, June-September 2023

    ​BSC Charity Beach Volleyball Tournaments - June and August 2023

  • SIGN-UP FOR NEWSLETTERS (Free)
  • SUBSCRIBE HERE

DIRECTORY

  • Directory Listings
  • Buy Directory
  • Update Directory Listing 2023
  • CEE BSC Showcases
  • CEE BSC Tickets

EVENTS

  • ​​11th annual CEE Business Services Awards​
  • Build it or Buy It?: Outsourcing in Poland and Central Eastern Europe
  • ​BSC Directors VIP WineTastings, June-September 2023

QUICK LINKS

  • Who We Are
  • Pre-Decision Advisory
  • News & Videos
  • Submit News About Your BSC
  • Meet The Directors- [Videos]
  • Meet The Managers - [Texts]
  • Contact us


© 2023 European Business Services Association
Proudly powered by Weebly
  • Home
  • News
  • Events
    • 2023
      • CEE Business Services Summit & Awards 2023
      • BSC Directors VIP WineTastings 2023
      • BSC Charity Beach Volleyball Tournaments - June and August 2023
      • Build it or Buy It?: Outsourcing in CEE and Poland
  • CEE BSC Summit & Awards
    • 2023
      • Winners & Shortlist 2023
      • CEE Business Services Summit & Awards 2023
      • Photos: Awards Gala
      • Photos: Summit Days
      • 8 March: Showcase
      • 9 March: Agenda
      • Attendance
      • The Jury 2023
      • Sponsorship & Branding
      • Venue & FAQs
    • 2022
      • Winners & Shortlist 2022
      • Events Gallery
    • Events Videos
  • Directory
    • Full Directory
    • Update Directory Listing (2023)
    • Buy Print Directory
    • Buy Online Access to Directory
    • Advertise in Online Directory
  • Solutions
    • Boost your Brand - BSCs only
    • Meet the Directors-Videos
    • Cee BSC Tickets
  • SSC Volleyball
    • 2023
      • BSC Charity Beach Volleyball Tournaments - June - August 2023
      • Registration Details
      • Register Your Team
      • Credit Card Payment
      • Register For After-Party
      • Questions & Answers
      • Venues
      • Logistics for Players
      • Charities
    • 2022
      • Photos 2022
  • About
    • Who We Are
    • Pre-Decision Advisory
    • Contacts