JTI sets up global technology hub in Romania
16/10/2024
The IT hub in Bucharest employs around 140 people who provide support services, including business technology solutions, data and analytics, software engineering, and cyber-security, for various activities within the tobacco company, JTI said. The company is considering expanding its staff here in the future.
The value of the investment in the IT hub was not disclosed, said Alexander Pitchka, general manager of JTI Romania, Moldova, and Bulgaria. JTI has been present in Romania since 1993 and currently employs over 1,400 people in its Bucharest headquarters, its factory, the newly-established IT hub, and in more than 30 sales offices throughout the country. JTI Romania also coordinates the company's activity in the Bulgarian and Moldovan markets. Globally, JTI is headquartered in Geneva, Switzerland, and operates 38 factories as well as eight research and development centres worldwide. SITA, a global leader in technology for the air transport industry, opened a new technological hub in Cluj-Napoca, in Romania's Transylvania region. The new center will develop cutting-edge solutions that address the aviation industry's most pressing challenges, such as improving passenger experience and reducing environmental impact, the company said.
Air transport technology company, SITA is opening its latest technology hub in Cluj-Napoca, Romania. Aimed at advancing the future of air travel, this new hub strengthens SITA’s global network of technology centres and will play a critical role in addressing the challenges facing the aviation industry today. These include enhancing operational efficiency, reducing environmental impact and delivering seamless passenger experiences. The Cluj-Napoca hub joins its SITA technology network which includes hubs in London (United Kingdom), Letterkenny (Ireland), and New Delhi (India), and will focus on developing solutions that transform passenger processing and travel technologies. The hub is instrumental in the creation of next-generation platforms like SITA Flex, which lets global travellers check in and board using their phones, reducing wait times by up to 40%. “As the aviation industry undergoes rapid digital transformation, our new tech hub in Cluj-Napoca will help accelerate the development of technologies that meet growing passenger demand for faster, smarter, and greener travel,” said SITA CEO David Lavorel. “The hub plays a crucial role in modernising passenger processing globally, with a focus on automation, biometrics, and AI, enabling more seamless and efficient travel solutions.” Airports and airlines are investing heavily in technology with airports alone spending US$10.8 billion and airlines $34.5 billion in IT (SITA Air Transport IT Insights 2023)—underscoring the urgent need for innovation. SITA’s Cluj hub is at the forefront, contributing to the industry’s shift toward cloud-based, mobile and self-service solutions that improve efficiency and sustainability. The new centre will provide local and regional customers with access to its services, including 5G, metaverse, blockchain, quantum computing, cybersecurity and artificial intelligence.
In July, Tech Mahindra announced the expansion of its Business Processing Services (BPS) business in the Baltic States with a new centre in Riga, Latvia. The new market expansion is a significant part of Tech Mahindra’s ongoing strategy to deliver innovative technology solutions worldwide. The centre was inaugurated by Mr. Tanmaya Lal, Ambassador of India to the Republic of Latvia & Sweden, Mr. Jurģis Miezainis, Parliamentary Secretary of the Ministry of Economics, Republic of Latvia and Mr. Vilnis Ķirsis, Mayor of Riga. The expansion of BPS business will help Tech Mahindra bolster its presence in Europe, providing local and regional customers with direct access to its comprehensive range of services, including 5G, Metaverse, Blockchain, Quantum Computing, Cybersecurity, and Artificial Intelligence. Tech Mahindra will establish a state-of-the-art Business Process Outsourcing (BPO) service within the cutting-edge Jaunā Teika complex. Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said, [i"Tech Mahindra’s expansion into the Baltic States is a pivotal stride in our growth strategy. Latvia’s thriving tech ecosystem, skilled workforce, robust IT infrastructure, and favorable government policies make it an ideal hub for accessing European markets. This expansion highlights our commitment to regional growth and technological advancements in Europe, further empowering our customers to scale at speed and adapt their businesses like never before.”[/i] The centre will employ approximately 500 professionals, further extending Tech Mahindra’s global workforce which spans over 145000+ employees across 90+ countries. DATAGROUP, a leading German IT service company, has recently established a branch in the heart of Kaunas, Lithuania. Operating as DATAGROUP Operations Lithuania UAB, the new office will join DATAGROUP in its aim to revolutionize the IT industry with innovative solutions, setting new benchmarks in safety, excellence, and sustainability. The company intends to recruit up to 30 employees during its initial setup phase, totaling up to 50 for the entire project.
Founded back in 1983 as a two-person software development company, DATAGROUP was already working with major clients like Audi and BMW just three years later. Under the guidance of its co-founder Max Schaber, the company achieved remarkable success, becoming one of Germany’s leading full-service IT providers with a team of around 3,500 employees worldwide. The Lithuanian branch will be part of the central delivery unit that provides all services to DATAGROUP customers, with certain functions related to emerging technologies being implemented exclusively from Kaunas. "Our plan is to set up an office in Kaunas within the first six months in Lithuania, and then proceed to hire up to 30 specialists by the end of the year. Once the new team is up and running, we will concentrate primarily on AI, cybersecurity, as well as IT architecture and infrastructure, with a particular focus on networks, Linux, and project management", said Frank Fabian, the company’s Managing Director. Dexcom, a global leader in continuous glucose monitoring (CGM) technology, is expanding its Clinical Affairs team to Lithuania. The expansion reflects the company’s commitment to broadening its clinical research efforts within Europe. The new hires will join Dexcom’s 500-strong team at the company’s Global Business Services hub in Vilnius.
The decision to expand follows a visit earlier this year by Dexcom’s global clinical research leadership team, who evaluated Lithuania’s potential to manage clinical studies for EMEA and US. As a result, Dexcom plans to hire specialized professionals for roles directly focused on clinical research, ranging from compliance and data analysis to clinical trial management. These new employees will play a key role in managing Clinical trials and internal product research at Dexcom’s Vilnius office. The Clinical Affairs team will include positions such as Senior Clinical Research Associate, Senior Quality Compliance Specialist, and Clinical Program Manager. These roles require expertise in Good Clinical Practice (GCP), regulatory compliance, and advanced data management systems – skills abundant in Lithuania’s growing life sciences sector. "Lithuania has proven to be an excellent fit for Dexcom due to its strong business environment, skilled workforce, and strategic location within the EMEA region. Additionally, Lithuanian hospitals possess the right competencies in endocrinology clinical trials, providing valuable expertise that supports our research and development efforts", said Stayce Beck, VP Clinical Affairs at Dexcom. Historically, Dexcom’s clinical trials have been concentrated in the United States. However, the company is now shifting its focus to Europe as part of its global growth strategy. Dexcom’s Vilnius office, which opened in 2020, provides fertile ground for expanding the company’s clinical research efforts. "The expertise and competencies of our GBS employees make it an ideal location to support the expansion of our clinical trials into the EMEA region. Having Clinical Affairs team members in Lithuania will enable us to streamline processes, enhance collaboration, and support the development and advancement of our products and services on a global scale", said Rosita Vasilkevičiūtė-Marčėnė, Head of Dexcom Lithuania. The Nominations Process for the 13th annual CEE Business Services Awards is now open, with a final deadline of 15 December.
In 2025, we have 29 Awards Categories - see below. Here's summary of Guidelines and rules for the Nomination process:
Submit your Nomination in the following categories, by clicking on Category of your choice: Top GBS Transformation Initiative of the Year Most-promising New-entrant "Business Services" Investor Best University-Business Cooperation of the Year - CEE Top AI or Process-Automation Project of the Year - CEE Top Diversity & Inclusion Initiative Top Employer Branding Initiative – CEE/Poland Top IT Outsourcing Services Partner in CEE Top CSR Initiative – CEE Business Centre Director –GBS – CEE Business Centre Director – GBS – Poland Top GBS HR Director – CEE Most Vibrant Employer – Czech Republic Most Vibrant Employer – Hungary Most Vibrant Employer – Latvia Most Vibrant Employer – Lithuania Most Vibrant Employer – Romania Most Vibrant Employer – Slovakia Most Vibrant Employer – SEE (Bulgaria, Serbia, Moldova, etc.) Most Vibrant Employer – Warsaw Most Vibrant Employer – Krakow Most Vibrant Employer – Gdansk/Gdynia Most Vibrant Employer – Poznan Most Vibrant Employer – Wroclaw Most Vibrant Employer – Katowice Most Vibrant Employer – Lodz Most “Dynamically Developing” City – CEE Most “Dynamically Developing” City – Poland Emerging City of the Year - CEE Royal Greenland, a global market leader in supplying and processing of cold-water prawns and Greenland Halibut, has officially announced the opening of its European Shared Service Center Office in Gdansk, Poland. This new facility, employing approximately 30 dedicated staff, will serve customers globally. As a truly vertically integrated company, Royal Greenland delivers wild-caught, high-quality seafood from the North Atlantic and the Arctic Ocean to consumers worldwide. Greenland, the world’s largest island, is bigger than France, Spain, Germany, Italy, and Great Britain combined, yet it is home to only 56,000 inhabitants. All along the coasts where the ice is not permanent, as the centre of the island is covered by the ice cap year-round. − After careful consideration, we chose Gdansk in Poland due to the availability of skilled and motivated employees, its proximity to Scandinavia, and the fact that, as a seafood company, we feel comfortable in a harbour city. Poland hosts more than 1,500 Centres of Shared Services, and we are proud to be the first from Greenland − said Royal Greenland’s CEO, Susanne Arfelt Rajamand. The new Royal Greenland European Shared Service Center (ESSC) aims to enhance customer service and operational efficiency, employing over 30 skilled professionals. This initiative is a key component of Royal Greenland’s broader strategy to foster growth and innovation while maintaining the high standards the customers expect worldwide. − Since we started in July, I am impressed by the spirit of our employees and the speed at which they have transferred tasks from various countries to our European Shared Service Center (ESSC) here in Gdansk. I am confident that our Tricity office will further improve the service we offer to our valued customers around the globe. (…) We would also like to thank our friends from Invest in Pomerania for the help they have given us when establishing in Gdansk − stated Gabriela Gawel, Director at Royal Greenland Poland. − We are pleased to welcome the first Greenlandic company, a global leader in the seafood processing market. The decision of Royal Greenland to open an European Shared Service Center here in the Tricity area is a confirmation that we offer attractive conditions for business development based on highly qualified personnel and quality of service. Openness to the needs of specific companies are additional factors that allow us to compete with the most demanding investors − concluded Mieczysław Struk, Marshal of Pomorskie Voivodeship. See Full Agenda here. This day is about delving into the evolving job landscapes, technological advancements, and workplace dynamics. As technology continues to evolve, organizations and individuals must stay agile and prepare for these shifts. Digital transformation is critical, with companies designing adaptive and digitally fluent organizations. Slovakia’s economy relies on business centers as a significant industry, preserving employment levels and adhering to commitments. The industry needs more substantial support from the government and local municipalities to climb the value-added ladder. Continuous adaptation to digital transformation, global economic challenges, ESG standards, and a commitment to diversity and inclusion demonstrate the sector's resilience and innovation. These developments position the business services sector in Slovakia for another decade of sustainable success and growth in the global competitive environment. AmCham´s Business Service Center Forum (BSCF) represents the business service industry in Slovakia with almost 40,000 employees from various services across the country. Join over 200 BSCF community members at this flagship event, get inspired by world-class speakers, learn about the latest developments, and reconnect with fellow business leaders. On the occasion of this double anniversary, celebrating the jubilee 10th annual AmCham BSCF conference and AmCham's 30th anniversary, in light of megatrends, let’s shape the future together! Where: The Future of Work Conference Thursday, Sep 12, 2024. 9:00 to 13:30 ALTO Main Stage (Jurkovičova Tepláreň) Bottova 1 Bratislava Warsaw:
The 7th annual Warsaw Business Services Charity Beach Volleyball Tournament took place 29 August 2024 at Monta Beach Volleyball courts in Warsaw. 1st place went to Alcon, 2nd place TMF Group, and 3rd place to Process Solutions. Magdalena Cieplak from Point72 won the “Top Female Player” Trophy; Baxter Business Services won “Best Attitude Team” Trophy; TCS won the “Best of the Rest” Trophy and Moderna won Trophy for “Top Cheerleading Support”. Alcon's chosen charity - Fundacja Dobrych Inicjatyw wins the cash-prize donation as the Winning-Team's charity. The Warsaw tournament was the last (5th of 5 Tournaments) during this summer (Budapest, Vilnius, Gdansk, Krakow and Warsaw). Thanks to our various partners, including: Monta, Emergency24 (medical services), PZU Insurance, Polish National Volleyball Association – and participating Teams: Baxter Business Services, CIMA, Process Solutions, Zoetis, Point72, Linklaters, Alcon, TMF Group, Elanco, TCS, and Moderna. 200 Photos from Warsaw here at our Facebook page. Krakow: And in Krakow, the 4th annual Krakow Business Services Charity Beach Volleyball Tournament took place 28 August at KS Wanda in Krakow. 1st place went to Aptiv, 2nd place PWC Service Delivery Centre (Katowice), and 3rd place to PWC Advisory. Justyna Warot from PWC Advisory won the “Top Female Player” Trophy; TMF Group won “Best Attitude Team” Trophy; Autodesk won the “Best of the Rest” Trophy and Universal Investment won Trophy for “Top Cheerleading Support”. Aptiv's chose 2 charities - „Uniwersytecki Szpital Dzieciecy w Krakowie” and KTOZ (“Krakowskie Towarzystwo Opieki nad Zwierzetami”) who will split the cash-prize donation (2500euro) as the Winning-Team's charities. Thanks to our various partners, including: ASPIRE and its Education Hub initiative, Emergency24 (medical services), PZU Insurance, Polish National Volleyball Association – and participating Teams: Aptiv, TMF Group, Pepsico, Electrolux, Universal Investment, PWC Advisory, Autodesk, PWC Service Delivery Center (Katowice). 300 Photos from Krakow here at our Facebook page. The Business Services Volleyball Tournaments are organized each summer by European Business Services Association. After receiving the Account Information Service (AIS) Provider license, the financial data intelligence platform Bud Financial (Bud) is expanding its team in Lithuania. Established in Vilnius last year, Bud’s Lithuanian office will become one of the company’s hubs for technical and risk roles, powering its growth in the region and across Europe.
Last week, the Bank of Lithuania granted Bud Financial an AIS Provider licence, which will allow the company to work with financial institutions in Lithuania and other countries of the European Economic Area (EEA), opening up new markets for the company. We’re excited to bring our AI-powered personalised banking platform to Europe and work alongside some of the most dynamic players in the financial industry [...] This licence is more than a regulatory milestone. It’s a chance for forward-thinking European banks and fintechs to work with Bud and make a real difference to their customer experience, and their bottom line, by making the most of otherwise underutilised customer data. Edward Maslaveckas, Co-Funder and CEO of Bud. London-headquartered Bud was founded in 2015 as a financial education platform for consumers. Quickly pivoting to B2B data intelligence services, today Bud is an AI-powered platform used by global banks and fintechs to turn transactional data into rich customer insight. Today, Bud has around one hundred employees across the UK, US, and Lithuania. The company anticipates growing in Vilnius, in line with regulatory requirements and commercial traction in the region. Bud has already hired technical and compliance team members in Vilnius and will boost its footprint in the region further with additional compliance talent, as well as hires in data analysis and commercial functions. |
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Build it or Buy It?: Outsourcing in Poland and Central Eastern Europe BSC Directors VIP WineTastings, June-September 2023 BSC Charity Beach Volleyball Tournaments - June and August 2023 |