EUROPEAN BUSINESS SERVICES ASSOCIATION
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NEWS


Viking SSC in Cluj upgrades offices after RAJA Group deal

8/12/2023
 
Viking Shared Service Center Cluj is among the most important employers and significant pillars of support business services in Cluj-Napoca. The company relocates to new offices in Record Park.
Viking Romania dates back to 2008 and belongs to Viking Europe, that represents one of the main suppliers of professional office solutions. They provide financial services and operational and technical support to all companies in this structure. 
RAJA Group purchased Viking Europe 2 years ago. This led to initiating a series of positive transitions. RAJA is known as one of the most influential retailers in Europe for its distribution of packaging, industrial equipment and office solutions. The establishment operates through 26 companies, in 19 countries, serving over 2 million customers and has been on the market for almost 70 years.

“Viking Romania needed a new home, a place that corresponds to the current quality standards and the transition to hybrid working solutions, as well as our desire to offer our employees an enhanced working experience. We found the ideal location, a modern ecosystem, right in the heart of Cluj. The Record Park complex with its latest generation building and amenities is easily accessible, and it matches our vision perfectly. We are thus embarking on our latest journey, one which I am sure will lead us to many professional accomplishments. I am delighted we found this awesome new home for us” stated Adrian Fogaș, Managing Director of Viking Shared Service Center Romania.

Bucharest at top of European regions with highest share of brain business jobs

4/12/2023
 
In Bucharest, fully 16.3% of adults are employed in brain business jobs, making it amongst the top-10 highest shares in all of Europe, according to an index by ECEPR.
The Geography of Europe’s Brain Business Jobs, an index that since 2017 has studied the geography of knowledge-intensive jobs in Europe, shows that in the average European region, 5.8% of adults work in brain business jobs, meaning that the share of knowledge-intensive workers in Bucharest is 181% higher than the average European region. 
Another measure is high-value-creating jobs, which include not only the most knowledge-intensive occupations but also work in manufacturing industries and professional services. Fully 44.1% of adults in Bucharest are employed in these jobs. In the average European region, 31.2% of adults are employed in high-value-creating jobs. 
In total numbers, there are 239,300 brain business jobs in Bucharest. This is slightly lower than 285,400 in Warsaw and 253,300 in Budapest, but higher than 162,400 in Prague. In all of Europe, the highest number is found in Paris, where nearly 1.3 million are employed in brain business jobs. 

IT services is the most common brain business job in Bucharest, with 71,300 employed in companies in this sector. Additionally, 38,100 are employed in engineering & architecture, while 31,200 work in high-tech manufacturing. 
“An important finding of this index is that regions need brain business jobs, or else jobs in manufacturing industries and professional services. Each percentage point higher of the population that is employed in these high-value-creating jobs corresponds with 0.21 percent lower regional unemployment. Essentially, regions need to have jobs high up on the value chain, to generate exports and stimulate job creation”, explains Nima Sanandaji, director of ECEPR. 
In all previous editions of this index, the Slovakian capital region of Bratislava has had the highest concentration of brain business jobs per capita. This year Budapest climbs to the number one spot, followed by Bratislava and Prague in third place.

Full story at Romania Insider.



Amazon Development Centre Romania: Unravelling new possibilities and redefining industry standards

4/12/2023
 
Established in 2005, Amazon Development Centre Romania is a pioneering R&D facility in Eastern Europe.As we continue to grow our teams in Romania, we invite you to learn more about the ground-breaking work done at Amazon Development Centre Romania (ADCR), as presented by our colleagues during GoTech World, which took place in Bucharest, Romania on 8-9 November. At a two-day conference that brought together 13,800 professionals, including 6,000 from the tech realm, amongst 165 speakers covering topics like Cybersecurity, AI, Java, DevOps, IT Ops, UX/UI, and Digital Marketing, our team gave three tech talks and an opening speech on the conference’s AI Stage, showcasing Amazon’s spirit of innovation. ADCR employs experts in Cloud Computing, Information Security, Machine Learning, and Data Analysis, as well as business teams in Retail, Compliance, Digital Imaging Services, and Amazon Creative Services.

Dinesh Rajasekharan, Amazon’s Principal PMT for Security Products, Identity & Access Management, spoke on November 8th, unravelling the intricacies of enhancing access security for critical resources on the conference’s Business Transformation Stage. With over a decade of experience in developing and launching security products and services, Dinesh shared insights on navigating the evolving threat landscape. His session, titled "Securing Access to Critical Resources in the Age of Generative AI”, delved into the challenges posed by tools like Generative Artificial Intelligence (Gen AI). Attendees discovered how security researchers and organisations are leveraging Gen AI to establish a framework for safeguarding critical resources in this new era.

Full Story at Amazon.

ASPIRE Krakow conference talks AI, Workplaces, and BPO vs Captive.

4/12/2023
 
The last talk at the Aspire Leaders Summit (held 23 November in Krakow) was by renowned futurist Prof. Ian Angell, ahead of the publication of his new book, “The Technological Mind”. He spoke about the impacts of digital intelligence on our human future and provided his thoughts on what this means for GBS and for Kraków.

The repercussions of systemic consequences extend beyond the confines of the initial setup. They spread in various directions, with effects that can range from minor ripples to potentially transformative tsunamis, as illustrated by the impact of AI on contemporary business.

According to the professor, AI is a technology that will completely change our reality. Summit participants had the opportunity to listen to an engaging speech filled with knowledge and specific business solutions.

Other topics covered were as follows:

  1. Global trends in GBS: What you need to know
    1. PwC’s much anticipated bi-annual “GBS Global Survey 2023”: The report’s key findings and what they mean for us.
  1. Global Economic Outlook 2024 
    1. Global economic outlook prepared for ASPIRE by HSBC, taking account of what it means for GBS and for Kraków.
  1. Automation 101: Key concepts
    1. The impact of Automation in GBS: a look at what’s really happening and what’s around the corner.
  1. Gen AI: Expectations vs Reality
    1. Deep dive into Gen AI. What is it? What it means for GBS? Expectations vs the reality and How we can get ready.
  1. Is BPO Dead? The place of Outsourcing in the GBS mix 
    1. Current trends and arguments for and against BPO in the GBS mix. When? What technologies and what skills? Where? - led by Rakesh Sangani from Proservartner.
  1. Global Real Estate Trends: the changing shape of offices and urban space
    1. Takeaways from Knight Frank’s “Global Real Estate Trends 2023”; anticipated impacts on quality, supply and price.
  1. Workforce, workplace and ways of working
    1. Impacts of future ways of working and changing attitudes of the workforce; talent pools, skills development and how we organise work.
  1. Inclusive workplaces: Women in Tech and Business Services
    1. The challenges women face in the workplace; comparing tech & business services; talent pool and career progression.
  1. Neurodiversity & Mental Health: what it means for leaders
Why diversity matters and what new research by Skanska tells us about managing neurodiversity in the workplace.



Hungary's HIPA agency distinguishes 3 BSCs at annual event

4/12/2023
 
HIPA, the Hugarian Investment and Promotion Agency, in cooperation with AmCham Hungary and ABSL Hungary, hosted 200 guests at its 30 November annual conference. The event featured more than 25 speakers, and distinguished 3 BSCs for their leadership and innovation: TCS, Kostal Group, and ThermoFisher Scientific.

Also, the event unveiled the results of the 2023 Survey that showcases a remarkable growth of the sector: by now 100,000+ people are employed (up from 70,000 in 2021) in 201 centers. ️The very best BSCs were also recognized in three categories:

️KOSTAL Group (Investor of the Year)
️Tata Consultancy Services (Business Excellence and Innovation)
️Thermo Fisher Scientific (Best in Education Cooperation & Talent Development)

Key takeaways:


💡the Education system must be improved to ensure a strong Talent pipeline.
💡one of CEE's ultimate edges is its quality of life.
💡81% of BSCs plan to bring more high added-value functions to Hungary in the next 3 years
💡economic growth will drive further development of the region.

ABSL Poland picks Krakow (again) for its 2024 annual conference

4/12/2023
 
Although not yet officially announced, the City of Krakow will host ABSL Poland's annual conference, with the date set for 3-5 June.
Krakow was also the host for the 2023 event.

US Tech Company, Zedge, To Expand its Lithuanian Operations

4/12/2023
 
Zedge, a prominent US technology company, has experienced substantial growth in recent years and is now poised to expand its footprint in Vilnius. Over the next three years, the company aims to add 20 highly skilled professionals to its workforce in the city, bolstering its existing team of specialists to a total of 50 individuals proficient in technology and mobile applications. In line with this expansion, Zedge has committed to collaborating with local universities exploring synergies, particularly in the realms of AI and data engineering.
Established in 2003 initially as a platform for ringtones, Zedge has evolved into a versatile mobile content platform, boasting over 40 million users and 620 million app downloads. The company’s recent growth trajectory includes strategic acquisitions such as Emojipedia in 2021 and GuruShots in 2022. Notably, in 2023, Zedge embraced AI technology, introducing innovative products like pAInt, an AI wallpaper maker, and AI Art Master, a generative AI game.
The company has offices in the USA, Norway, Lithuania and Israel. Since its inception in 2018, Zedge’s Vilnius office has emerged as a pivotal center for developing new products, driving innovation, and optimizing the platform’s systems. Currently employing 32 highly skilled professionals, constituting approximately one-third of its global workforce, Zedge Lithuania remains integral to the company’s technological advancements.

Looking ahead, Zedge plans to further strengthen its Vilnius team by hiring 20 additional software developers, product owners, monetization specialists, data engineers, and other professionals over the next three years. The recruitment focus will emphasize Senior-level expertise, complemented by a select group of Junior to Mid-level professionals.
Source: Invest in Lithuania

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  • Home
  • News
  • Events
    • 2025
      • CEE Business Services Summit & Awards 2025
      • Build it or Buy It?: Outsourcing in CEE and Poland
        • Paris 2024 - Nearshoring to Poland
        • United States 24 Sept - Build it or Buy It? Techinar
        • Switzerland 27 Nov - Build it or Buy It?
      • BSC Beach Volleyball Tournaments 2025
        • Register For monthly Volleyball Updates
        • Photos: Vilnius GBS Charity Beach Volleyball 2025
        • Photos: Budapest Volleyball 2025
        • Registration Details
        • Register Your Team
        • Register For After-Party
        • Register For Yoga Classes
        • Credit Card Payment
        • Questions & Answers
        • Venues
        • Logistics for Players
        • Charities
  • CEE BSC Summit & Awards
    • 2026
      • Summary & FAQs
      • Jury 2026
      • Attendance 2026
        • Cee BSC Tickets
        • Cee BSC TABLES and SHOWCASES
      • 25 February: AI & Showcases
      • 26 February: Agenda
      • Submit Nominations
        • Transformation Project 2026
        • New Entrant CEE
        • University Cooperation
        • AI and Process Automation
        • Employer Branding
        • CSR CEE
        • Director GBS-CEE
        • Director GBS-Poland
        • GPO Director
        • Vibrant Employers: 7 Countries and 7 Polish Cities.
        • Best After-Care Services of a City
        • Emerging City CEE
      • Venue 2026
      • Sponsorship & Branding
      • FAQs 2026
    • 2025
      • Photos: Awards Gala 2025
      • Photos: Summit Days 5-6 March
  • Directory
    • Update Directory Listing
    • Boost my Brand - Directory
      • Directory - Credit card payment
    • GBS Profile-Presentation
    • Buy Directory
      • Buy Directory via CreditCard
    • Advertise in Directory
  • About
    • Who We Are
    • Solutions
      • Boost your Brand - BSCs only
      • Meet the Directors-Videos
        • Thanks for Directory Submission 2025
    • Pre-Decision Advisory
    • Contacts & Advisory Network