A Santander Group company has decided to expand further. Santander Digital Services, which operates in Gdynia, announced on 8 March that it is reinvesting and increasing its workforce.
Santander Digital Services company is a specialised unit of the Santander Group whose activities focus on the prevention of money laundering and financial crime, as well as authorising the reliability of financial operations. The branch is celebrating its 15th anniversary in Gdynia this year. Santander Digital Services has become a key player in the Santander Group’s strategy and structure, and the services provided in Pomerania cover clients from all over Europe.
– Observing the direction in which our business profile is evolving, we feel immense satisfaction. We are consistently building the competences our customers expect from us in the organisation. At the same time, we are opening up new development prospects for our employees. We are historically linked with the Pomerania region, it is here that we took our first steps on the Polish market and it is here that we continue to see the potential for the development of our business – assesses Bartosz Marciniak, General Director of Santander Digital Services in Poland.
Santander’s development in Gdynia
In 2022, the company has opened up to a number of new technology projects and banking processes, among them AntiMoney Laundering, Financial Crime Fighting, Client Due Dilligence and Transaction Monitoring.
Santander Digital Services now employs 1,200 people nationwide, 600 of whom joined last year alone. In the Pomerania region, meanwhile, the number of employees reaches 700. The reinvestment planned for the coming period (and the expansion of employment by a further 300 people nationwide) is part of the organisation’s policy of activating its own employees.
Over the years, the company has focused on internal development, building a career path within the organisation, fearlessly entrusting trust to young people. Numerous programmes have also been implemented in cooperation with the Poviat Employment Office in Gdynia – training and activation programmes – firmly believing in the strength of Pomeranian human resources.
Last month the company announced plans for business development in Slupsk. Santander Digital Services is actively recruiting employees who, in the age of remote working, will gain the opportunity to develop their careers without having to migrate from their hometowns.
BSS market getting stronger
Currently, more than 35,000 people work in the BSS sector in the Tricity and office space has exceeded one million m2. In the last six months, centres of companies such as Armatis, Solidigm and Grid Dynamics have joined the region’s business landscape. Significantly, incumbent companies are steadily increasing employment and expanding their operations – such as Santander Digital Services.
– Modern business services are one of the most dynamically developing industries in Poland. Thanks to the activities of Invest in Pomerania, we managed to build a presence in the industry in the Tricity practically from scratch and over the following years we were able to regularly announce new investment projects. And we continue to do so. Tricity offers excellent conditions for modern sectors of the economy, which is proven by the reinvestment of a company from the Santander Group in Gdynia – says Mieczysław Struk, Marshal of the Pomeranian voivodeship.
There would be no development of the BSS segment if it were not for the wide potential of the Pomeranian human resources. Highly qualified employees at all levels are a strong motivating factor for the activity of both individual companies and the entire business services sector.
As Marcin Grzegory from Invest in Pomerania argues, the dynamics of the labour market is of fundamental importance for FDI:
– Foreign investors appear where the human potential guarantees the stability of their operations. That is why cooperation between business and science, additionally supported by public authorities, is so important. We take initiatives to consolidate these circles, and also support the supply of employees in key industries for the market ourselves. Thanks to the Invest in Pomerania Academy, more than 1,100 people will receive training to qualify for jobs in the IT and port and logistics industries by the end of the year!
Gdynia’s business potential
Gdynia has long since moved away from its reputation as a typical port city. The BSS market, with particular emphasis on the IT sector, is growing with further investments in modern office space. Examples of companies that feel comfortable in Gdynia can be multiplied. Local branches of Sony, Nordea or DNV have been operating here for many years.
– Gdynia is an increasingly attractive place for modern investments. This is due to a number of factors, including its location in the centre of a developed region, transport links and the high quality of office space. This is confirmed by the consecutive high ranking the Pomerania region received in this year’s edition of the best locations in Europe for foreign investment in fDi European Cities and Regions of the Future 2023. Companies from the business services sector are locating in Gdynia, thus offering well-paid jobs to qualified employees, contributing to the economic development of the city. In today’s world we are seeing the importance of cyber security, especially financial security. I am all the more pleased that Santander Digital Services, a company offering services in the field of technology and advanced operational processes, has been developing its potential right here in Gdynia for 15 years – sais Wojciech Szczurek, Mayor of Gdynia.
Tech Mahindra , a leading provider of digital transformation, consulting, and business re-engineering services and solutions, today announced that it has been selected as a strategic partner for YIT Corporation, the largest Finnish and a significant North European development and construction company. Going forward, Tech Mahindra will provide a significant part of YIT's IT services, harmonising and consolidating the current services to one dedicated supplier. Further, the organisation will support YIT’s business transformation journey by optimizing business processes through automated IT operations.
Tech Mahindra will work with YIT to modernize their enterprise IT architecture and system landscape to drive increased efficiencies across its value chain. Tech Mahindra will also run YIT’s end-to-end IT operations with a focus on customer centricity and measurable business growth, delivering world-class customer experiences. As part of the partnership, approximately 20 current YIT employees will be transferred to Tech Mahindra on 1 May 2023.
Mukul Dhyani, Business Head, Continental Europe at Tech Mahindrasaid, “We are looking forward to supporting YIT’s transformation journey as the company increases agility and strengthens customer focus. As we embark on this journey, Tech Mahindra is committed to delivering operational excellence and a superior customer experience to provide the speed and agility necessary for YIT Corporation. This partnership is yet another milestone and proof of our growing footprint in Finland and across the Nordic region.”
The selection will further strengthen Tech Mahindra’s position and continued focus on Europe and the Nordic markets.
The Association of Business Service Leaders in Romania (ABSL) has re-elected Ciprian Dan, Location Head-Timisoara at Wipro Technologies, as its President. The ABSL Board has also welcomed two new representatives – Nicoleta Apetrei, Chief of Staff of the CEO and Deputy CEO for Societe Generale Global Solution Centre, and Anca Fotache, General Manager of Booking Holdings Center of Excellence Romania.
According to the statute, elections are held every two years in the ABSL General Assembly.
Ciprian Dan has been leading ABSL Romania as President of the Board of Directors for three years and has received a new mandate for 2023-2025. He has been working in the business services industry for about 20 years and currently leads Wipro Technologies Timișoara, having a team of approximately 500 employees.
During this mandate, the main operational directions are related to promoting Romania and the business opportunities offered by the industry, collaborating with local and central authorities to enhance this sector, and developing educational programs.
Nicoleta Apetrei holds the position of Chief of Staff of the CEO and Deputy CEO for the Societe Generale Global Solution Centre (India, Romania, and Morocco) and has over 15 years of experience in the business services industry. In her current role, Nicoleta is responsible for setting and implementing the company’s strategy, maintaining and improving relations with its partners, monitoring business performance, and acting as a “global sponsor” for various strategic programs.
As ABSL Vice-President, Nicoleta Apetrei, will be involved in investor relations, and her mission, together with that of the other board members, will be related to promoting Romania as a destination for business services, supporting those who want to invest here or want to bring new lines of business or projects.
Anca Fotache, General Manager of Booking Holdings Center of Excellence Romania, has over 20 years of experience in operations, customer relations, project and portfolio management, but also in coordinating strategic programs.
As ABSL Vice-President, Anca Fotache will develop, together with the operational team and her colleagues from the management team, initiatives related to education and training of young professionals who are at the beginning of the road and want a career in this field. Continuous communication and strengthening relations with authorities are also on the new Vice President’s agenda.
The ABSL Board of Directors also includes:
Although the last three years have been very challenging, the number of employees in the industry has steadily increased, with over 180.000 employees currently working in this field.
The 2023 Centers of Excellence (COE) Hotspots of the World Report, that outlines key geographies based on several levers including- talent availability, ease of doing business, partnership and alliance networks and cost benefits.
Cited as the most comprehensive landscape outline for the technology and engineering ecosystem, the COE Hotspots Report is available for free through the link: https://zinnov.com/global-capability-center-setup-location-analysis-2023-report/
Poland continues to remain a key Hotspot attracting companies from around the world to set up their GCC and Shared Services hubs.
Bartosz Majewski, Founding Member and President at SoDA, tells us why Poland is emerging as a leading European tech hub and why it has the potential to harness its position to become one of the top outsourcers to Europe and beyond.
From London to Los Angeles, Beijing to Bangalore, there are a multitude of locations that are established as hives of tech activity that are hubs for innovation across IT. Proximity to leading universities and access to a high-quality lifestyle for working professionals are key ingredients for a thriving tech hub, ensuring that a skilled talent pool is readily available. One of the rising stars that ticks all the boxes is Poland – and Big Tech is starting to notice.
The Silicon Valley of Europe
Poland’s IT and technology industry is thriving and the country is fast becoming the world’s latest and fastest emerging tech hub thanks to its central location in Europe, economic potential and wealth of tech talent. In fact, it is currently home to 60,000 technology companies and 10 unicorns, which is largely thanks to a period of economic growth and stability that has been bolstered since Poland joined the EU in 2004. This growth has triggered a range of technological advances and innovations from Poland’s brightest minds in recent years, including the launch of the first Polish satellite, PW-Sat, in 2012 and the first artificial heart implant in Poland in 2018.
Over the past two decades, businesses – particularly in the technology and IT sectors – have noticed the potential that Poland offers as a place to grow their offering, find the best people to work for them and benefit economically. The IT industry in the country is around 8% of GDP, employing over 430,000 people, while Poland itself is the largest economy in central and Eastern Europe, with 30% share of total GDP.
One of the reasons Poland has surfaced as a growing tech hub is a simple one. The practicality of Poland’s location in Europe has made the country a convenient base for businesses wanting access to clients, partners and employees in both EU and non-EU countries.
Germany, Czech Republic, Slovakia, Ukraine, Lithuania and Belarus are Poland’s immediate neighbours and just a stone’s throw away across the Baltic Sea lies Sweden, Denmark, Estonia, Finland and Latvia. Each country has made its own footprint in the technology sector in recent years, from Estonian FinTechs to Swedish HealthTechs. Poland has built strong ties with these nations and the UK too – in part due to having a similar business culture and ethics – and has become an attractive option for foreign investment.
Unprecedented growth leads to unprecedented investment
The most significant marker that cements Poland as a leading location for technology investment, startups and entrepreneurial talent is the growing interest from Big Tech.
As of 2022, Google, Samsung, Facebook, Amazon and Intel have established bases in Polish cities, while Microsoft also announced plans to invest US$1 billion into a data centre outside Warsaw, including access to local cloud services. Google has also committed to building a US$2 billion (€1.7 billion) Cloud Data Hub in Warsaw, which is the first development centre of its kind opened by Google in Europe. This is off the back of the opening of Google for Start-Ups in 2015. The campus was established in Warsaw and has since welcomed more than 100,000 startups and community members into the fold.
As more Big Tech companies and startups grow their operations in Poland, the more the country is becoming recognised as a tech hub on the continent. It’s becoming a self-fulfilling prophecy that creates additional technology and IT roles, sparks further innovation and brings extra money into the economy. Ultimately, growth stimulates growth.
An impressive talent pool
In order for Big Tech and other businesses based in Poland to truly thrive, a large pool of software development and IT talent is crucial. Thankfully, the snowball effect of Poland becoming a renowned global tech hub has ensured that there is a wealth of people with the right skills, education and experience to bolster the tech and IT industries.
Top tech talent wants to be where the action is, and the significant activity taking place across the country, from technological developments to key industry events such as the Big Data Technology Warsaw Summit in 2023, are all reasons for professionals and entrepreneurs to move their operations to the country – or for locals, stay.
Budding developers and people interested in a career in technology and IT in Poland have a great deal of options open to them to deepen their understanding of the industry and business needs. From leading universities and institutions across the country, to the hubs being established by Big Tech, there are many avenues available to learn. Work experience and entering the industry are both also made easier because of the sheer number of businesses, including Big Tech and startups, that need talent and are willing to nurture people on their career journey.
Not only is this a benefit for people living in Poland and IT and tech businesses that need talent, but it means that organisations outside of Poland can partner with Polish companies knowing that they have the best people to do the job to deliver a high quality of work.
A leading tech hub – a leading outsourcer?
With its increasing number of homegrown IT and technology businesses and an impressive pool of talented tech employees, Poland has the potential to harness its position as a global technology hub to become a leading outsourcer to Europe and beyond.
Outsourcing IT services is becoming a popular option for businesses across the world, as they look to scale up operations, boost growth and embrace Digital Transformation all while remaining in budget and mitigating economic challenges. Many businesses need to rapidly close the skills gap within their organisation to deliver for their clients, and outsourcing has the potential to enable these businesses to plug in a team of outsourced experts and get the job done.
According to research from HackerRank, Poland has the third best developers globally, behind China and Russia. Outsourcing from Poland has also found to be 30% cheaper than in the US and 20-25% cheaper than in Western Europe – creating savings opportunities for world class work. Crucially though, businesses need to know that their outsourcers have shared values and business practices, that their people can communicate effectively and work seamlessly as one team. Not only do outsourced tech and IT workers need to have the skills and experience to bring to businesses, but they also need soft skills too.
That’s why Poland’s IT and technology industry functions so well as an outsourcer. Polish teams speak excellent English, have a similar ethos and business culture to companies in Europe and the UK and a deep understanding of the industry that ensures they work efficiently, effectively and successfully.
Investment, education and location are all contributing to Poland’s success and prominence as an emerging tech hub, but it’s the people and their skills, motivation and passion for the industry that will really ensure Poland is primed to become the engine room of Europe for years to come.
Full Story at IntelligentCIO.com
a global technology consulting and digital solutions company, today announced the inauguration of a new delivery center in Krakow, Poland, as part of its strategy to expand presence in Eastern Europe. The new delivery center was inaugurated by Jerzy Muzyk, Deputy Mayor of the City of Krakow, Przemyslaw Roth, Vice President, ASPIRE (Krakow), Peter Mitchell, Vice President, The Association of Business Service Leaders (ABSL- Krakow), Rao Maddukuri, President of Poland India Business Council and Nachiket Deshpande, Chief Operating Officer and Executive Board Member, LTIMindtree.This 500-seater, state-of-the-art center at Ocean Office Park - Krakow, will support the company's capabilities in the region and bring LTIMindtree’s world-class services closer to its customers in the travel, transportation, and hospitality industries. The new center will complement LTIMindtree's existing delivery center in Warsaw.
“Poland, and Krakow in particular, is a renowned European technology hub with an impressive pool of talent. It is an integral part of the global technology business. We are delighted that market leaders such as LTIMindtree are continuing to invest in our region and city to support innovation and enable digital transformation for global companies across a range of industries,” said, Jerzy Muzyk, Deputy Mayor of the City of Krakow.
Nachiket Deshpande, Chief Operating Officer and Executive Board Member, LTIMindtree, said, “We are delighted to announce the opening of our new delivery center in Poland. This advanced facility will enable us to understand the needs of our customers better and bring our services closer to our global clients and those in Europe, and help deliver next-generation experiences to them. This move aligns with our strategy to expand our global reach and strengthen our presence in key markets. Our nearshore delivery model has proven to be successful, and this expansion will further bolster our geo capabilities, making us more agile and responsive to the needs of our clients.”
“We congratulate LTIMindtree on opening of their new delivery center in Krakow, Poland. This foray into Eastern Europe is a strategic move that will further streamline the access of their digital solutions portfolio to enterprises in the geo. We are confident that LTIMindtree’s investment in the region will contribute immensely to the overall growth and development of Poland’s technology industry. We wish LTIMindtree all the best as they continue to expand their presence and establish a global footprint,” said Przemyslaw Roth, Vice President, ASPIRE (Krakow).
The Krakow facility is the latest addition to the growing operations of LTIMindtree across Europe, where it serves over 75 clients. With twenty-three offices and nine delivery centers in the region, LTIMindtree offers innovative technology solutions and services that provide clients with a competitive edge in their marketplace.
Back in 1990, a group of villages in the Bardejov district, northeastern Slovakia, joined forces and created a body to deal with some of their municipal agenda. Named Bardejovská Úradovňa, it currently serves more than 80 municipalities, including some outside of the district, helping with building, environmental and HR issues, as well as accountancy.
“The idea came from the villages,” said Zuzana Germanová, former mayor of the village of Richvald and ex-head of Bardejovská Úradovňa. She was a guest at an annual conference held in September 2022 by the Business Service Center Forum (BSCF), a sectoral organisation for business centres active in Slovakia that operates under the American Chamber of Commerce (AmCham) in Slovakia.
Germanová noted that the mayors of smaller villages often have no capacity to deal with all administrative processes, which is why they decided to join forces and share the processing of some agendas.
“It’s a mystery that similar offices are not a matter of course in other parts of Slovakia,” she said.
Slovakia’s capital, Bratislava, now wants to adopt a similar principle for its municipal organisations and institutions. In order to unburden them of activities that have nothing to do with their core agenda, and thus improve the quality of services provided and cut costs, it aims to create Municipal Shared Services for Bratislava in the coming years.
To achieve this goal, it has teamed up with the private sector and is consulting on various problems with companies active in the business service centre (BSC) sector.
“The concept of shared services in the business environment works great all over the world, and there is no reason why it shouldn’t work in public administration,” said Peter Rusiňák, senior policy manager and BSCF coordinator.
Full Story at Slovak Spectator
The Q4 2022 surplus on Hungary's external trade in services was EUR 2.2 billion, EUR 724 million more than in the fourth quarter of 2021, according to data published by the Central Statistical Office (KSH).
The value of exports amounted to EUR 7.6 bln in Q4 2022, and that of imports to EUR 5.4 bln. The surplus of the external trade in services added up to EUR 2.2 bln.
Among service groups, transport services contributed with an increase of EUR 711 mln, travel with EUR 611 mln, and business services with EUR 497 mln to the surplus of the fourth quarter of 2022.
Some 63% of Hungary's service exports and 70% of service imports were transacted with EU Member States, generating a surplus of EUR 991 mln in this relation.
Germany continues to be Hungary's number one partner in trade, with a 19% share of the total turnover. The country's second most important partner, the United States, had a 9.5% part, while Austria, in the third place, had a 7.3% share in the external trade in services.
The proportion of business services was 47% out of total service exports,( including 25% for other business services), followed by transport services with 29% then travel with a share of 15%. The part of business services was the most relevant on the import side, too, accounting for 57% of total imports (including 33% for other business services), while the proportion of transport services was 28% and that of travel was 10%, KSH notes.
Compared to Q4 2021, the value of service exports grew by 18% in terms of EUR (by 33% in HUF), and that of imports by 9% (by 23% in HUF). The surplus exceeded the year-on-year excess by EUR 724 mln.
The increase in the surplus is mainly explained by the rise in the balance of business services by EUR 442 mln.
Hungary's surplus within the European Union trade almost doubled, improved by EUR 494 mln, the EUR 152 mln improvements in the surplus registered with its most important partner, Germany significantly contributed to this trend.
In the case of the countries outside the EU, Hungary's balance improved by EUR 230 mln or 24%. The balance improvement of the highest value, EUR 104 mln, was registered in the United States relation.
In 2022, the value of exports amounted to EUR 29.5 bln, and that of imports to EUR 20.4 bln. The value of exports increased by 28% (EUR 6.5 bln) that of imports grew by 20% (EUR 3.4 bln), compared to 2021.
HCLTech, a leading global technology company, announced plans to expand its operations in Romania and hire 1,000 more people in the country in the next two years. HCLTech, which completed five years of successful operations in Romania, will scale up its offices in Bucharest and lasi. A third of the new roles will be offered to graduates recruited through partnerships with leading Romanian universities.
The company currently employs approximately 1,000 people in Romania to serve global clients by leveraging its portfolio across digital, cloud, engineering and software. It was named as a Global Top Employer for 2023 and certified as number one in Romania by the Top Employers Institute for its HR and people practices.
Commenting on the occasion, Iulian Paduraru, HCLTech’s country lead for Romania, said: “We are investing in creating opportunities for local talent in Romania to pursue careers in technology. As we celebrate our fifth anniversary and embark on the next phase of our growth journey in the country, we remain committed to supercharging progress for our people and local communities.”
H.E. Mr Rahul Shrivastava, Ambassador of India to Romania, Albania and Moldova, said: “It is a matter of pride for all of us that HCLTech, one of the leading India-headquartered IT services and solutions providers, has achieved significant success in Romania in just five years. HCLTech’s growth in Romania can be attributed to its customer-centric approach, strong execution capabilities and focus on innovation and digital transformation. HCLTech has become a key player in the country’s IT services market.”
“HCLTech is an important market player in Romania. We expect its growth trajectory to continue to improve as the business strengthens its local workforce and broadens its technology offerings in Romania.” Alexandra Simion, Associate Consultant, IDC
HCLTech has signed Romania’s Diversity Charter, and 47% of its employees in the country are women, which is well above the national average and that of the global technology industry. HCLTech also has a comprehensive internship program in Romania to help train students and hire them for entry-level technology roles. It is also serving local communities through its corporate as well as employee-driven environmental, social and governance (ESG) efforts.
HCLTech is a global technology company, home to 222,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending December 2022 totalled $12.3 billion. To learn how we can supercharge progress for you, visit hcltech.com.
ContactsFor further details, please contact:
Elka Ghudial, EMEA
My name is Ancuta Gheorghe-Petcu and I’m Director of Operations at Webhelp. With more than 15+ years working in BPO industry and coordinating projects across multiple industries like Fashion, Travel, also, I’m glad I can share with you some of the professional challenges and rewards of my extraordinary journey.How did you start your career? Which were your first steps? How did you envision your career?
I started my career—or this challenging journey—at Webhelp out of a need that came up in my third year of college. I wanted to stay in Bucharest and at the same time increase my income, so a job as a call centre agent for a French company appeared. And the first step of my career was done. After a period of a love-hate relationship with the specifics of the campaign and because I wanted more time after work and no more evening shifts, I became Team Leader within a Telecom campaign present on the French market.
And by doing that, I wanted more 😊 more knowledge, more visibility, more exposure and so I applied for the Senior Team Leader position, and after that, I accepted the challenge of becoming a Project Manager, which also came with a shift of industry, this time I switched to travel & hospitality (and it was love at first sight 😊).
But looking back and especially in the early days, I definitely wouldn’t have seen myself in the same company for such a long time, and after university, I could see myself owning a translation practice together with my sister.
What were your key career moments?
As I previously mentioned, I really think that switching to a new Business Industry was a defining moment in my career. It made me realize that work can turn into passion. And the moment that made me want more was winning a new logo thanks to my collaboration with that client (an important actor within the travel industry on the French market).
What are the three most valuable career lessons you have learnt?
Individual Development, People First culture and embracing change and transformation are the top reasons for making Webhelp the right place to design a career.
Being a company driven by strong values, for most of us, Webhelp is a community of enthusiastic people who put the client at the heart and strive to enjoy every day.
Tell us a little bit about your private life: your passions, family. What do you do to relax?
In my free time, I like to travel, dine out, and discover what’s new in terms of restaurants in Bucharest, and after a hectic day at the office, I relax either at home with a delicious dinner prepared by my husband (who is a wonderful “chef”) and a documentary about a travel destination or maybe the wildlife or even about food 😊 and to complete the picture, I have a shopping session either at the mall or online (my middle name being “add to cart”).
My moments of ultimate relaxation also include spending time with my nephew and niece, whom I love to spoil with toys of course, some playtime energy, and home-baked cookies (I enjoy baking as blending ingredients such as sugar, flour, fruits, spices and turning them into edible beauty).
PS: I’m very passionate when it comes to cakes, cookies, sweets, as making them is one of my favourite activities.
If now you were starting your career, knowing the present and near future opportunities, what would you do?
I would totally be open about my career goals and learn/invest in my professional education. And finally, I would find a mentor to learn from their experiences and seek for advice.
What are the top 3 skills that you would develop?
Good question, but the answer may be long and wide. But to summarise, I would advise staying open to unexpected opportunities, accepting feedback, and not being afraid to ask for help because we are not superhumans. And value your time, as time has become a superpower and it’s essential to manage your time wisely.
See Full Story at ABSL Romania.
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11th annual CEE Business Services Awards
Build it or Buy It?: Outsourcing in Poland and Central Eastern Europe
BSC Directors VIP WineTastings, June-September 2023
BSC Charity Beach Volleyball Tournaments - June and August 2023