Connections, in cooperation with UiPath, has created the first robot for Medicover, capable of automatically managing the contracts and benefits of the subscribers and insurers of the medical group.
The SAM robot (Subscriptions Assistant Manager), created on the basis of RPA technology developed by the UiPath unicorn, can register new subscribers, change existing benefits in a subscription plan, add dependents (children or relatives) to the subscriber’s benefit plan or can conclude contracts.
“We seek to include technological innovations in the operational flow as part of our technology strategy to continuously improve the patient experience. The SAM robot meets an increasing need to register new subscribers and update existing contracts. The automation will significantly reduce the processing time, also ensuring the quality of the records with zero errors. In addition, colleagues who handled the manual implementation of these processes will now be involved in less repetitive actions, which bring direct benefits to clients,” states Delia Iliasa, National Director of Medicover Clinics and Commercial Director, Medicover Romania.
For a Medicover subscriber, the benefits are related to the fact that he/she can access medical services quasi-instantaneously after signing the contract, and for any subscriber who becomes a Medicover patient, which means he/she needs a consult or investigation, the related benefit plan can be quickly consulted and the patient is guided in order to get the best solution.
“SAM was created one month ago, and the trial period lasted another month, because there were several exceptions that the robot had to deal with separately, which significantly increased the complexity of the process. The main challenges were related to the interaction of the UiPath robot with the existing subscriber management application. Based on a unique key, the robot identifies a person, applies changes and updates in the related contracts, just as a human operator”, explains Bogdan Florea, founder of Connections and ANIS Vice President. Connections is a leader on the digital transformation market in Romania, with offices in Bulgaria, Serbia and Asia.
August 2023 June 2023 May 2023 April 2023 March 2023 February 2023 January 2023 December 2022 November 2022 August 2022 July 2022 May 2022 February 2022 January 2022 December 2021 October 2021 August 2021 July 2021 June 2021 May 2021 April 2021 March 2021 February 2021 January 2021 December 2020 November 2020 October 2020 August 2020 July 2020 May 2020 April 2020 March 2020 February 2020 January 2020 December 2019 October 2019 September 2019 August 2019 July 2019 June 2019 May 2019 March 2019 December 2018 November 2018 October 2018 September 2018 August 2018 March 2018 January 2018 December 2017 November 2017 October 2017 September 2017
11th annual CEE Business Services Awards
Build it or Buy It?: Outsourcing in Poland and Central Eastern Europe
BSC Directors VIP WineTastings, June-September 2023
BSC Charity Beach Volleyball Tournaments - June and August 2023