Inside Deutsche Telekom Services Europe Romania: Insights from Ciprian Tudosa, Site Manager

(Source: ABSL Romania)

Greetings from Timișoara! I am Ciprian Tudosa, Site Manager in Deutsche Telekom Services Europe Romania (DTSE RO) Timișoara since December 2016. Our focus, in this second office where I manage 220 employees, is HR Administration services.

Deutsche Telekom Services Europe Romania’s vision can be summarised as follows:
“We are the first-choice service provider by realising the leading digital Telco and driving business profitability with happy customers and dedicated employees”.

Of course, this is not achievable without having clear and well-defined, yearly objectives on innovation, digitalization and automation.
I started my career as a telecom engineer, first as a technician at an Internet Service Provider, then as a network engineer. Developing my leadership skills, I advanced to network department head in the same ISP, then Operations Manager in a Managed Services project at Alcatel, Project Manager and Team Lead of the Project management department at Atos, Transition Lead at Alcatel HR Shared Service Centre, Head of HR Shared Service Centre Timisoara at Accenture, and now the present position.
While my career path has followed a natural course, my defining career moment was when I joined Alcatel. My previous background was working in a rather small national business, and within Alcatel, a multinational company, I had the chance to work with and learn from other experienced people, as well as benefit from their guidance, which led me to my current position.

I didn’t necessarily choose to work in the BPO/SSC sector, but I maintained the course within the telecom industry. Working for Deutsche Telekom AG, one of the most important players in the telecom market, with a stable presence in many countries, and having the chance to build a new Service Centre from the start was an opportunity hard to refuse. I’ve grown a lot since taking this position, and the learning never stops! The three most valuable lessons, for me, were listening more, having patience, and acting—any decision is better than no decision.
However, I am on a constant path of improvement, broadening my skillset, especially in terms of sales, marketing, and communication. As I am rather a man of action, with a technical background, I need to listen and better understand the challenges before I act.
Alongside my professional development, I dedicate a balanced amount of time to my personal life. I have a passion for nature, and I am glad that my wife and my 2 boys (6 and 9 years old) also share this hobby. In the winter we ski, in the summer we hike, and, whenever I have a few moments for relaxation, I play the guitar and read.
In my experience, it is impossible to achieve professional success without investing in your personal life. It’s what keeps you grounded and gives you wings at the same time. Some further advice for young professionals would be to stay curious and flexible, as this fosters growth and learning opportunities. Lastly, avoid being too proud, as this will block your thirst from developing further.