Global Cloud leader Genesys expands its Hungary-based Software Development Center substantially

By investing EUR 50.1 million, Genesys, a global cloud leader in AI-powered experience orchestration, has opened a new research and development center in Budapest that represents the commitment of the company to the Hungarian market. The project will create 250 new jobs.

Genesys established its footprint in Hungary following the 2021 acquisition of the Bold360 product from LogMeIn. Since then, headcount of the Hungarian subsidiary has more than tripled to nearly 200 employees with additional growth expected in the future. This rapid expansion has led Genesys to move its R&D center to a larger facility of nearly 3,000 square meters in Budapest.

Genesys Hungary is comprised of highly skilled talent qualified in a wide array of IT fields from data engineering to UX design. The work of the Hungarian team is key to enabling how Genesys is revolutionizing the way organizations engage with customers and employees through Genesys Cloud CX, an AI-powered experience orchestration platform.