New investors and new CEO to drive growth at Sterling Outsourcing (Krakow)

Krakow-based Sterling Outsourcing has sold a minority stake to an investor-group, led by Harry Virdee.

Concurrently, Virdee has taken on the role of global CEO, replacing founder Jeremy Milligan.

"We are both excited and bittersweet to announce the retirement of our esteemed founder, Jeremy Milligan, who established our company nearly 20 years ago. Jeremy’s vision and leadership have been instrumental in growing our customer base into a global portfolio of over 450 clients. His dedication and passion have shaped the company into what it is today, and his legacy will continue to inspire us", said the company in a LinkedIn statement.

"As we bid farewell to Jeremy, we are thrilled to welcome Harry Virdee BEM as our new global CEO. Harry joins us with over 20 years of experience in the BPO industry, having led multilingual customer service operations for Capita, a major global outsourcing company. His impressive track record includes managing operations in Poland, Bulgaria, and Ireland. Notably, Harry was named on the 2020 Queen’s Honor’s List through his capacity as a Charity Trustee, highlighting his commitment to both professional and philanthropic endeavors.

Harry has shared his excitement about joining our team: “I’m thrilled to be joining the company at such a pivotal time in its journey. What the team has already built is really impressive, and with my approach focused on employee engagement and customer satisfaction, I feel we can continue to accomplish fantastic results for the company, its people, and its clients.  Additionally, we are delighted to welcome Adam Whitmarsh as our new Customer Experience Director. Adam brings 17 years of experience in the BPO sector, having successfully led multilingual contact centers for industry-leading clients in various sectors, including retail, logistics, travel, and financial services. "

Sterling's client-base is mostly UK-based. Virdee and his investor group believe they can use this as a strong foundation to expand its footprint across more European corporates.