Computer Generated Solutions (CGS) Romania, the leader in the local business process outsourcing (BPO) market, says the performance of its employees hasn't been affected by the fact that most of them work from home.
About 85% of the company's almost 4,000 employees currently work from home. This transition took place in less than two weeks, at the beginning of the COVID-19 pandemic crisis.
"Even if the transition to a remote work system took place in a very short time, in the context of the COVID-19 pandemic, our employees adapted very quickly to the new conditions. The concept was not foreign to the company since we already had a significant percentage of colleagues who worked from home for 1-2 days a week. We were pleasantly impressed that, in the new conditions, employees have been prompter and more punctual," said Vladimir Sterescu, Country Manager CGS Romania.
CGS Romania says it registered lately a considerable increase in the volume of calls received mainly due to the rise in the level of occupancy of consultants per unit of time worked. According to the evaluations received from the clients, the quality of the interaction and meeting the clients' needs increased by 20% during this period.
Before the COVID-19 pandemic, about 10% of CGS Romania employees worked from home at least for a few days a week, this share being well above the local market average. According to a Eurostat study, only 0.4% of Romanians worked remotely in 2018.
The concept was not foreign to the company since we already had a significant percentage of colleagues who worked from home for one to two days a week. Thank you for making this such an awesome post!
Comments are closed.
March 2023 February 2023 January 2023 December 2022 November 2022 August 2022 July 2022 May 2022 February 2022 January 2022 December 2021 October 2021 August 2021 July 2021 June 2021 May 2021 April 2021 March 2021 February 2021 January 2021 December 2020 November 2020 October 2020 August 2020 July 2020 May 2020 April 2020 March 2020 February 2020 January 2020 December 2019 October 2019 September 2019 August 2019 July 2019 June 2019 May 2019 March 2019 December 2018 November 2018 October 2018 September 2018 August 2018 March 2018 January 2018 December 2017 November 2017 October 2017 September 2017
11th annual CEE Business Services Awards
Build it or Buy It?: Outsourcing in Poland and Central Eastern Europe
BSC Directors VIP WineTastings, June-September 2023
BSC Charity Beach Volleyball Tournaments - June and August 2023