EUROPEAN BUSINESS SERVICES ASSOCIATION
  • Home
  • News
  • Events
    • 2023
      • CEE Business Services Summit & Awards 2023
      • BSC Directors VIP WineTastings 2023
      • BSC Charity Beach Volleyball Tournaments - June and August 2023
      • Build it or Buy It?: Outsourcing in CEE and Poland
  • CEE BSC Summit & Awards
    • 2023
      • Winners & Shortlist 2023
      • CEE Business Services Summit & Awards 2023
      • Photos: Awards Gala
      • Photos: Summit Days
      • 8 March: Showcase
      • 9 March: Agenda
      • Attendance
      • The Jury 2023
      • Sponsorship & Branding
      • Venue & FAQs
    • 2022
      • Winners & Shortlist 2022
      • Events Gallery
    • Events Videos
  • Directory
    • Buy Directory (PDF)
    • Update Directory Listing (2023)
  • Solutions
    • Submit News about your BSC
    • Meet the Directors-Videos
    • Cee BSC Tickets
  • SSC Volleyball
    • 2023
      • BSC Charity Beach Volleyball Tournaments - June - August 2023
      • Registration Details
      • Register Your Team
      • Credit Card Payment
      • Register For After-Party
      • Questions & Answers
      • Venues
      • Logistics for Players
      • Charities
    • 2022
      • Photos 2022
  • About
    • Who We Are
    • Pre-Decision Advisory
    • Contacts

NEWS


Big Romanian outsourcing firm says its employees work better from home

31/5/2020
 
Computer Generated Solutions (CGS) Romania, the leader in the local business process outsourcing (BPO) market, says the performance of its employees hasn't been affected by the fact that most of them work from home.
About 85% of the company's almost 4,000 employees currently work from home. This transition took place in less than two weeks, at the beginning of the COVID-19 pandemic crisis.

"Even if the transition to a remote work system took place in a very short time, in the context of the COVID-19 pandemic, our employees adapted very quickly to the new conditions. The concept was not foreign to the company since we already had a significant percentage of colleagues who worked from home for 1-2 days a week. We were pleasantly impressed that, in the new conditions, employees have been prompter and more punctual," said Vladimir Sterescu, Country Manager CGS Romania.

CGS Romania says it registered lately a considerable increase in the volume of calls received mainly due to the rise in the level of occupancy of consultants per unit of time worked. According to the evaluations received from the clients, the quality of the interaction and meeting the clients' needs increased by 20% during this period.
Before the COVID-19 pandemic, about 10% of CGS Romania employees worked from home at least for a few days a week, this share being well above the local market average. According to a Eurostat study, only 0.4% of Romanians worked remotely in 2018.
outbound customer service link
13/10/2022 21:23:48

The concept was not foreign to the company since we already had a significant percentage of colleagues who worked from home for one to two days a week. Thank you for making this such an awesome post!


Comments are closed.

    NEWS HEADLINES


    WATCH VIDEOS

    Picture

      Sign-up for EBSA weekly Newsletter (free)

    Sign-up for Newsletter

    NEWS ARCHIVES

    March 2023 February 2023 January 2023 December 2022 November 2022 August 2022 July 2022 May 2022 February 2022 January 2022 December 2021 October 2021 August 2021 July 2021 June 2021 May 2021 April 2021 March 2021 February 2021 January 2021 December 2020 November 2020 October 2020 August 2020 July 2020 May 2020 April 2020 March 2020 February 2020 January 2020 December 2019 October 2019 September 2019 August 2019 July 2019 June 2019 May 2019 March 2019 December 2018 November 2018 October 2018 September 2018 August 2018 March 2018 January 2018 December 2017 November 2017 October 2017 September 2017

    NEWS CATEGORIES

    All

    RSS Feed


    EVENTS

    ​​11th annual CEE Business Services Awards

    ​Build it or Buy It?: Outsourcing in Poland and Central Eastern Europe

    ​BSC Directors VIP WineTastings, June-September 2023

    ​BSC Charity Beach Volleyball Tournaments - June and August 2023

  • SIGN-UP FOR NEWSLETTERS (Free)
  • SUBSCRIBE HERE

DIRECTORY

  • Directory Listings
  • Buy Directory
  • Update Directory Listing 2023
  • CEE BSC Showcases
  • CEE BSC Tickets

EVENTS

  • ​​11th annual CEE Business Services Awards​
  • Build it or Buy It?: Outsourcing in Poland and Central Eastern Europe
  • ​BSC Directors VIP WineTastings, June-September 2023

QUICK LINKS

  • Who We Are
  • Pre-Decision Advisory
  • News & Videos
  • Submit News About Your BSC
  • Meet The Directors- [Videos]
  • Meet The Managers - [Texts]
  • Contact us


© 2023 European Business Services Association
Proudly powered by Weebly
  • Home
  • News
  • Events
    • 2023
      • CEE Business Services Summit & Awards 2023
      • BSC Directors VIP WineTastings 2023
      • BSC Charity Beach Volleyball Tournaments - June and August 2023
      • Build it or Buy It?: Outsourcing in CEE and Poland
  • CEE BSC Summit & Awards
    • 2023
      • Winners & Shortlist 2023
      • CEE Business Services Summit & Awards 2023
      • Photos: Awards Gala
      • Photos: Summit Days
      • 8 March: Showcase
      • 9 March: Agenda
      • Attendance
      • The Jury 2023
      • Sponsorship & Branding
      • Venue & FAQs
    • 2022
      • Winners & Shortlist 2022
      • Events Gallery
    • Events Videos
  • Directory
    • Buy Directory (PDF)
    • Update Directory Listing (2023)
  • Solutions
    • Submit News about your BSC
    • Meet the Directors-Videos
    • Cee BSC Tickets
  • SSC Volleyball
    • 2023
      • BSC Charity Beach Volleyball Tournaments - June - August 2023
      • Registration Details
      • Register Your Team
      • Credit Card Payment
      • Register For After-Party
      • Questions & Answers
      • Venues
      • Logistics for Players
      • Charities
    • 2022
      • Photos 2022
  • About
    • Who We Are
    • Pre-Decision Advisory
    • Contacts