ABSL Romania Gala distinguishes top Directors and top Centres

ABSL Romania Gala - the business services industry awarded the most creative and innovative projects.

The implementation of new, innovative solutions, the impact on clients or the company in terms of process optimization, efficiency, and cost reduction were the main selection criteria for the winning companies.

ABSL (Association of Business Services Leaders) Romania awarded the most creative and innovative companies at the 8th edition of the Gala. Over 250 people participated in the event.
In 2023, recruitment and employee retention remain at the top of the challenges for companies in the industry. Therefore, a holistic approach to the concept of "employee experience" in all its aspects - the work environment, role and purpose in the organization, professional development opportunities, and leadership style - continues to be a challenge for all industry companies. Furthermore, hybrid work has become the norm and has brought its own set of challenges. Companies are implementing a whole range of programs to support employees and provide them with the best work ecosystem. The "Business Leader in a Vibrant Work Environment" category was won by Booking Holdings Romania for their project that combines technology with a modern office that takes into account the needs of teams and individuals.


The pressure on productivity is very high in the business services industry. Companies outsource services precisely to increase productivity, reduce costs, and take operations to a higher level.
The “Business Leaders in Business Excellence” category rewards companies that have achieved outstanding results in increasing productivity and quality of operational processes. The winner of this year's edition is_VOIS (Vodafone Intelligent Solutions). The company has redesigned the execution framework for security and compliance activities in European markets, fundamentally changing the approach from incident-based resolution to a sustainable long-term approach.


The level of process complexity, at least for the top three services delivered by our industry (IT, finance-accounting, procurement), increases year after year as more and more activities are automated. Innovation helps companies provide services with high added value. The "Business Leaders in Business Innovation" category rewards the creativity of the solutions offered and their impact. This year, the prize is won by Deloitte Regional Audit Delivery Center. The project, initiated and coordinated from Romania since 2020, will be able to impact the entire network of audit centers (Mexico, India, China, Romania) aiming to improve the services provided through increased efficiency and employee satisfaction.


The "Business Leaders in Customer Experience" category rewards the best solutions found by companies to improve services and customer relationships. The winner in this category, Genpact, has developed a complex methodology through which client companies can differentiate themselves from the competition.
The impact that companies have in the community plays an important role today, being a fundamental component of the business, as well as employee’s satisfaction. Societe Generale Global Solution Centre is the winner of the “CSR” category through a comprehensive project aimed at combating school dropout and functional illiteracy. The company supported over 15 NGOs that provided educational programs benefiting over 150,000 people from rural areas or small towns.


Preparing the future generations of industry specialists is an important aspect in which industry companies invest human and material resources. The winner of this year's “Business Leader in Talent Development & Education” category is Deloitte Regional Audit Delivery Center. In collaboration with the Duke of Edinburgh Foundation, the company has created a 6-12 month program dedicated to students from the Bucharest Academy of Economic Studies and the University of Bucharest. With the help of specialists within the company, students improve their technical skills and abilities to be more competitive in the job market.


Cristina Dumitru from HP Inc. Romania and Tiberiu Anghel from Booking Holdings Romania have won the "Colleague of the Year" category. This category rewards employees who stand out for their attitude and energy they bring to the team, their voluntary work, their ability to handle professional challenges with ease.


About ABSL Romania
The Association of Business Service Leaders (ABSL) is the most important organisation representing the business services sector in Romania, bringing together over 80 companies operating in areas such as Shared Services Center (SSC), Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO), Research and Development (R&D).
The role of ABSL Romania is to support the expansion of the Business Services sector and its transformation into an important vector of Romania’s economic growth. The association achieves its objectives by facilitating collaboration within the sector, carrying out studies, promoting the sector but also the opportunities that Romania offers and working with the authorities to develop the industry.
ABSL’s activity is structured on several key points, including organising events for sharing best practices and networking, conducting studies and guides, promoting Romania in relation to investors, organising educational projects, and maintaining government relations.
ABSL Romania includes both local and multinational companies, regional and global leaders such as: ACCA, Accenture Services, AECOM, Allianz Worldwide Partners, Allianz Services, Amazon Development Center, APT Prohuman, Be Think Solve Execute, BAT Global Business Services , Booking Holdings, Bosch Service Solutions, Carestream Dental, Cegeka Romania, Central Europe Technologies, Colt Technology Services, Code of Talent, Conduent, CWS Business Global Services, DB Schenker, DB Global Technologies, Deloitte Audit, Deutsche Telekom Services Europe, Dover, DXC Technology, Ernst & Young, Eucom Business Language, Euromaster Tyres & Services, EXL Service, Garrett Motion, GEP, Genpact, Global Remote Services, Gi Group, Goodyear Dunlop Tires Operations Romania, Hewlett Packard Enterprise, HP Inc. Romania, Kellogg’s Global Business Services, KMG Rompetrol, InterGlobe Technologies, iSS Romania, Lovering&Partners, Luxoft Professional Romania, Linde Global Services, Lion’s Head, Majorel, MassMutual Romania, Microfocus, Microsoft Romania, Michelin Business Services, Molson Coors, Mood Media, Office Depot Service Center, OMV Petrom Global Solutions, Optima Solutions Services, PwC Romania, Procter&Gamble Marketing Romania, PTC Romania, Randstad, Renault Business Services, SCC Services Romania, Selir, Service HUB SPA Milano, Societe Generale Global Solution Centre, Stefanini Romania, Suvoda Software, Sykes, Talent Collection, TDCX Romania, Teleperformance, TELUS International, Temps HR, TotalEnergies, UniCredit, Valoris Center, Veeam Software, Vertiv Romania, Vodafone Shared Services Romania, Webhelp, Wipro Technologies and WNS Global Services Romania.
Also, COS, JLL, PwC, Regina Maria, SKANSKA, Steelcase, and Zamfirescu Racoți Vasile & Partners support ABSL as strategic partners of the association.