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NEWS


ABSL Czech distinguishes top SSCs at annual Conference

30/11/2020
 
The ABSL awarded the companies that contributed the most to the development of the business services sector in the Czech Republic last year and, thanks to innovative projects, raised the standard of services, customer experience, talent development and the working strategies and environment. The winning projects in seven categories were selected by an independent expert jury from fifty nominations. The awards, called ABSL Diamonds, were presented at the ABSL Digital Conference, which took place digitally this year with the participation of over 1,300 attendees.
“The move of employees from business services sector to work from home was easy in the spring, thanks to the high degree of digitization, companies managed it practically from day to day. They didn’t know, however, that a few weeks would stretch for months and the majority home office would become the new common standard, which would make it necessary to adjust and innovate a number of processes and methods of communication and services. Today, we see that the extraordinary situation caused by the pandemic has spurred a very strong wave of innovation in our industry, ”says Jonathan Appleton, Director of ABSL.
The current ABSL Survey showed that more than half of the business service centers accelerated digitization projects under the influence of the pandemic and 44% launched new automation projects. “Thanks to this, our industry manages the current difficult situation smoothly and with stable productivity. The centers are expanding their scope, introducing new services, starting to serve new regions or taking over work from sister organizations, which have to temporarily reduce their operations due to insufficient infrastructure,” says Jonathan Appleton, adding that his year’s projects nominated for the ABSL Diamonds award are very diverse and are all extraordinary advanced and innovative. The projects reflect the industry’s high degree of flexibility and resilience to unexpected situations and crises, and show how well Czech centers have coped with the challenges posed by COVID-19 and adopted a new digital standard. That is why the ABSL association has decided to award more projects this year than in previous years. Instead of 7 new diamonds, 10 will be awarded.

The winners are:

In Customer Initiative category: Dixons Carphone
In Business Innovation category: Neoris Czech Republic and CEMEX
In Community and Citizen Support category: SAP
In Education category: Novartis and Kiwi.com
In Employer Branding and People Engagement category: Zebra Technologies
In Innovative Workplace and Remote Working Strategies category: Mercedes-Benz Parts Logistics Eastern Europe and Anheuser-Busch Inbev
In Value Creation category: BlueLink International CZ
A special award for COVID-19 response goes to Comdata

Tabitha L link
4/7/2022 23:58:01

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  • Home
  • News
  • Events
    • 2025
      • CEE Business Services Summit & Awards 2025
      • Build it or Buy It?: Outsourcing in CEE and Poland
        • Paris 2024 - Nearshoring to Poland
        • United States 24 Sept - Build it or Buy It? Techinar
        • Switzerland 27 Nov - Build it or Buy It?
      • BSC Beach Volleyball Tournaments 2025
        • Photos: Vilnius GBS Charity Beach Volleyball 2025
        • Photos: Budapest Volleyball 2025
        • Registration Details
        • Register Your Team
        • Register For After-Party
        • Credit Card Payment
        • Questions & Answers
        • Venues
        • Logistics for Players
        • Charities
  • CEE BSC Summit & Awards
    • 2025
      • Summary & FAQs
      • Photos: Awards Gala 2025
      • Photos: Summit Days 5-6 March
      • Submit Nominations
        • Transformation Project 2025
        • New Entrant CEE
        • University Cooperation
        • AI and Process Automation
        • Diversity
        • Employer Branding
        • Top Customer Experience Provider - BPO
        • IT Outsourcing Services
        • CSR CEE Poland
        • Director GBS-CEE
        • Director GBS-Poland
        • HR Director-CEE
        • Vibrant Employers: 7 Countries and 7 Polish Cities.
        • Dynamic City CEE
        • Dynamic City Poland
        • Emerging City CEE
      • 5 March: AI & Showcases
      • 6 March: Agenda
      • Jury 2025
      • Attendance 2025
        • Cee BSC Tickets
        • Cee BSC TABLES and SHOWCASES
      • Sponsorship & Branding
      • Venue 2025
      • FAQs 2025
  • Directory
    • Update Directory Listing
    • Boost my Brand - Directory
      • Directory - Credit card payment
    • GBS Profile-Presentation
    • Buy Directory
      • Buy Directory via CreditCard
    • Advertise in Directory
  • About
    • Who We Are
    • Solutions
      • Boost your Brand - BSCs only
      • Meet the Directors-Videos
        • Thanks for Directory Submission 2025
    • Pre-Decision Advisory
    • Contacts & Advisory Network