The ABSL awarded the companies that contributed the most to the development of the business services sector in the Czech Republic last year and, thanks to innovative projects, raised the standard of services, customer experience, talent development and the working strategies and environment. The winning projects in seven categories were selected by an independent expert jury from fifty nominations. The awards, called ABSL Diamonds, were presented at the ABSL Digital Conference, which took place digitally this year with the participation of over 1,300 attendees.
“The move of employees from business services sector to work from home was easy in the spring, thanks to the high degree of digitization, companies managed it practically from day to day. They didn’t know, however, that a few weeks would stretch for months and the majority home office would become the new common standard, which would make it necessary to adjust and innovate a number of processes and methods of communication and services. Today, we see that the extraordinary situation caused by the pandemic has spurred a very strong wave of innovation in our industry, ”says Jonathan Appleton, Director of ABSL. The current ABSL Survey showed that more than half of the business service centers accelerated digitization projects under the influence of the pandemic and 44% launched new automation projects. “Thanks to this, our industry manages the current difficult situation smoothly and with stable productivity. The centers are expanding their scope, introducing new services, starting to serve new regions or taking over work from sister organizations, which have to temporarily reduce their operations due to insufficient infrastructure,” says Jonathan Appleton, adding that his year’s projects nominated for the ABSL Diamonds award are very diverse and are all extraordinary advanced and innovative. The projects reflect the industry’s high degree of flexibility and resilience to unexpected situations and crises, and show how well Czech centers have coped with the challenges posed by COVID-19 and adopted a new digital standard. That is why the ABSL association has decided to award more projects this year than in previous years. Instead of 7 new diamonds, 10 will be awarded. The winners are: In Customer Initiative category: Dixons Carphone In Business Innovation category: Neoris Czech Republic and CEMEX In Community and Citizen Support category: SAP In Education category: Novartis and Kiwi.com In Employer Branding and People Engagement category: Zebra Technologies In Innovative Workplace and Remote Working Strategies category: Mercedes-Benz Parts Logistics Eastern Europe and Anheuser-Busch Inbev In Value Creation category: BlueLink International CZ A special award for COVID-19 response goes to Comdata |
NEWS HEADLINESNEWS ARCHIVES
October 2024
September 2024
August 2024
July 2024
June 2024
May 2024
April 2024
March 2024
February 2024
January 2024
December 2023
November 2023
October 2023
August 2023
June 2023
May 2023
April 2023
March 2023
February 2023
January 2023
December 2022
November 2022
August 2022
July 2022
May 2022
February 2022
January 2022
December 2021
October 2021
August 2021
July 2021
June 2021
May 2021
April 2021
March 2021
February 2021
January 2021
December 2020
November 2020
October 2020
August 2020
July 2020
May 2020
April 2020
March 2020
February 2020
January 2020
December 2019
October 2019
September 2019
August 2019
July 2019
June 2019
May 2019
March 2019
December 2018
November 2018
October 2018
September 2018
August 2018
March 2018
January 2018
December 2017
November 2017
October 2017
September 2017
NEWS CATEGORIESEVENTS11th annual CEE Business Services Awards
Build it or Buy It?: Outsourcing in Poland and Central Eastern Europe BSC Directors VIP WineTastings, June-September 2023 BSC Charity Beach Volleyball Tournaments - June and August 2023 |