Primient a leading producer of food and industrial ingredients made from plant-based, renewable sources is pleased to announce the opening of its new Łódź-based Global Shared Service Center in the state-of-the-art Hi Piotrkowska Towers.The 620+ square meter office located in the heart of the community will be home to around 100 Primient employees. The office proudly blends the company’s 100+ year heritage with the form and function of modern, collaborative working, including offices, conferencing and collaboration spaces which feature the full spectrum connectivity today’s hybrid working demands.
Like Primient’s newly opened US-headquarters, the design evokes both an agricultural / industrial foundation with the spirit of a bright, plant-based future. Natural textiles, finishes, and photography help infuse the space with light, texture, and elegance. "We designed and built our new space for all – ensuring we created an office that was accessible, supportive, and welcoming for not only our teams, but also our customers, vendors, and community." - Magdalena Kowalska, Head of Finance Operations The new office is positioned to support Primient’s ongoing investment and growth strategy. The team in Łódź plays a critical role for Primient’s strategy according to CEO, Jim Stutelberg. “Łódź is an important piece of our global footprint. The investment we are making is a clear testament to our commitment.” - Jim Stutelberg, CEO Primient’s Łódź Office Space At-A-Glance: Location: Hi Piotrkowska Towers, Łódź, Poland Footprint: 620+ square meters Features: Open and collaboration forward space, supporting hybrid working. Full suite of offices and conference rooms. Adjustable workstations and chairs supporting accessibility and diversity in working styles and preferences. Café, wellness, and supportive spaces for networking and connection. Suvoda's global workforce is on track for double-digit growth
PHILADELPHIA, Sept. 14, 2023 /PRNewswire/ -- Suvoda LLC, a global clinical trial technology company that specializes in complex studies in therapeutic areas like oncology, central nervous system (CNS), and rare disease, has expanded its presence in Romania with the opening of its newest office in Iași. This strategic move further enhances Suvoda's ability to meet increasing global demand following the company's successful launch of its clinical trial technology platform and powerful new eCOA solution earlier this year. Suvoda's Iași office, which officially opened in July, will house teams specializing in product development, software engineering, and professional services, with plans to expand into other areas as the company grows. "Our new Iași office is important because it is home to an enviable talent pool that will enable us to continue providing our customers the high-quality solutions and support that Suvoda is recognized for across the globe," said Marius Manole, co-founder and vice president of technical solutions, general manager of Suvoda Romania. Artificial Intelligence to change the profile of employees in the Business Services Industry
18/11/2023
The era of artificial intelligence is just beginning, and fully harnessing the benefits of this technology requires time and managing numerous challenges. Activities such as customer support, software testing/development, marketing, and financial-accounting services could represent over 70% of artificial intelligence use cases in the near future.
For this reason, the Business Service Leaders Association (ABSL) Romania organized the 11th edition of the national conference focusing on artificial intelligence and its impact on the business services industry and life in general. At the conference’s opening, ABSL released the annual report of the business services industry, providing an overview of the sector and its trends. According to the ABSL 2023 report, only 26% of companies in the industry currently use artificial intelligence and machine learning in their services, a percentage that is also reflected globally across different industries, while 74% of outsourcing companies in Romania use basic automation in customer service activities. It is estimated that artificial intelligence will work best for employees with higher education, potentially automating up to 60% of their current processes. This is expected to substantially increase labor productivity, with estimates suggesting that half of the current work processes could be automated between 2030 and 2045. “A hundred years ago, in the science fiction novels of Karel Capek (the inventor of the word ‘robot’), it was anticipated that robots would predominantly replace employees with intensive physical activity. Now, we see that in reality, they more often assist those with higher education and intellectual activity. It is somewhat counterintuitive but not necessarily bad news, as there is enormous potential for productivity growth. If we manage to integrate artificial intelligence into the development of products with the highest share in our industry (financial services, IT, and HR offered by over 65% of responding companies according to the latest ABSL study), we can keep Romania in a competitive position in the region, despite the salary increases induced by inflation,” says Cătălin Iorgulescu, Vice-President of ABSL. Global Cloud leader Genesys expands its Hungary-based Software Development Center substantially
18/11/2023
By investing EUR 50.1 million, Genesys, a global cloud leader in AI-powered experience orchestration, has opened a new research and development center in Budapest that represents the commitment of the company to the Hungarian market. The project will create 250 new jobs.
Genesys established its footprint in Hungary following the 2021 acquisition of the Bold360 product from LogMeIn. Since then, headcount of the Hungarian subsidiary has more than tripled to nearly 200 employees with additional growth expected in the future. This rapid expansion has led Genesys to move its R&D center to a larger facility of nearly 3,000 square meters in Budapest. Genesys Hungary is comprised of highly skilled talent qualified in a wide array of IT fields from data engineering to UX design. The work of the Hungarian team is key to enabling how Genesys is revolutionizing the way organizations engage with customers and employees through Genesys Cloud CX, an AI-powered experience orchestration platform. Aldi’s new IT service center is now up and running in Debrecen to hire fifty IT specialists. This is the third site of the German store chain that performs such duties in Hungary.
The German family business with over 100 years of tradition opened its first store in our country one and a half decades ago, and by now it serves Hungarians’ shopping habits in a network of 160+ units. The first Hungarian store that provided IT services for the European stores of the company was set up in the Biatorbágy logistics center. Then in 2018 another similar IT center opened, while the service was organised under an independent company, Aldi International IT Services Kft. Due to increasing workload, further expansion was needed; therefore, the German behemoth now opened its latest IT office, this time around in Agora Office Center, Debrecen. Up to 50 people will be hired, whereas the company plans to add even more workers to the payroll nationwide. Today, the company provides seamless operation of the IT systems of more than 4,000 European Aldi stores and 55 logistics centres and office buldings, and monitors some of the company’s IT systems – all that from Hungary. TDCX (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies has deepened its presence in Europe through its move to a bigger campus in Romania. Located in the northern part of Bucharest in Green Court Campus, the heart of the most dynamic business district in the north of Bucharest, the campus boasts inviting meeting spaces, recreational areas, a cafeteria and a cinema room for employees to enjoy movie nights together.
The expansion of TDCX’s Romanian campus represents the company's growth in the region and underscores its commitment to help more clients tap Europe as an outsourcing destination. In just over two years, TDCX Romania has doubled its employee headcount, serving clients across diverse industries including automotive, e-sports, health-tech and software. Apart from serving existing clients and the new mandates, the expanded Romania campus is a strategic investment that will better equip TDCX to meet future client needs. TDCX’s Romanian campus already has the ability to provide support in 15 languages, thus enabling it to deliver the type of multilingual and personalized service that is needed to serve Europe’s linguistically and culturally diverse market. Ms. Sophie Chelmick, Executive Vice President, EMEA, TDCX, said, “Our campus in Bucharest is an important hub for our Europe operations. Romania is situated in the heart of Europe, making it easy to collaborate with clients and partners across the continent. Its business-friendly environment, cost-effectiveness and skilled workforce make it a favorable location for outsourcing, and we see strong potential in expanding our presence here. We hope that through our efforts to grow our Romanian campus, we will be able to attract interesting jobs that will lead to meaningful careers for our talents here.” Contributing to the growth of Europe’s CX industry The need for good CX is becoming increasingly important among European companies. Almost nine in 10 (89 per cent) of mid-sized and enterprise level companies in Europe acknowledge that CX innovation is required to protect their business from competitors1. This is echoed by a report2 that stated that there is room to provide European customers more personalized services. This includes enabling frictionless and conversational customer interactions on a single channel. Brands therefore must continually invest and deliver improved experiences to keep their customers. Mr. Daniel Mereuta, Country Director, TDCX said, "Today’s customers are better informed, better connected, and more demanding than before. Hence, it is getting increasingly tough for brands to navigate customer expectations, keep pace with technological innovations and hire the talent needed to drive customer satisfaction. “As a specialist CX provider, we have an intimate understanding of the elements that are needed to deliver exceptional service and have refined our approach through years of experience. Our ability to balance technological innovations with the human touch, combined with our focus and agility, enables us to help our clients set up CX teams in less than three months. This covers the entire process from establishing the delivery model and hiring and training the required talent, thus providing clients with the speed and efficiency that is required to start delivering on their goals quickly.” TDCX’s new Romanian campus is situated within a LEED Platinum-certified building, consistent with the company’s commitment to environmental sustainability in its choice of buildings. It is easily accessed by public transportation and is supported by various facilities, including a prominent shopping mall across the street. Mouser Electronics, a global distributor of semiconductors and electronic components, is opening a European Customer Service Center in Vilnius, Lithuania. The new office will provide customer support for the company’s clients in the Baltics and Finland.
Mouser, a subsidiary of TTI, a Warren Buffett Berkshire Hathaway, specialises in the introduction of the newest products and technologies, providing electronic components to design engineers and purchasers to power innovation. Headquartered in the US, the company offers 6.8 million products from over 1,200 manufacturer brands, shipping to over 650,000 customers in 223 countries and territories. Setting up a customer service centre in Vilnius is a step to support Mouser’s significant growth across the EMEA region. Key drivers including 5G, Internet of Things, and robotics, coupled with many applications across the industrial, transportation, and communications sectors, continue to accelerate overall consumption and demand for semiconductors and electronic components. Mouser Electronics has expanded its distribution and customer service operations in EMEA to support the innovation of technologies in these areas. “Our business across Europe continues to grow significantly – in 2022, we saw our European business surge by 30 percent,” says Mark Burr-Lonnon, Mouser’s Senior Vice President of Global Service and EMEA and APAC Business. “. Lithuania is home to a burgeoning tech sector and ecosystem with an increasing amount of electronics design and manufacturing activity. We are proud to deliver localised services globally and are excited to support European design engineers and buyers with their purchases of the newest semiconductors and electronic components.” Operating a truly global enterprise, Mouser provides specialised customer service in local language, currency and time zone. Vilnius joins the company’s network of 27 support locations worldwide, dedicated to answering the electronic component needs of buyers and design engineers. According to Elijus Čivilis, General Manager of Invest Lithuania, Mouser Electronics will benefit from the quality of local Lithuanian talent: “In Lithuania, Mouser will find not only a vibrant tech sector with an increasing level of electronics design and manufacturing activity, but also a pool of skilled and motivated specialists. They will undoubtedly power the excellent services that Mouser seeks to provide to its growing client base.” Encora, a global next-gen digital engineering services company, today announced that it has closed the acquisition of Softelligence, a Romanian software engineering services provider. The acquisition, originally announced on May 16, 2023, establishes Encora's first delivery centers in Europe and further enhances the company's ability to deliver nearshore services to clients in the Americas, Asia, Australia and now Europe. "We are pleased to welcome the Softelligence team into the Encora family," said Anand Birje, CEO, Encora.
"Softelligence CEO Adrian Blidarus has built an incredible team that will help us break into new markets, as well as provide deep domain expertise across the software development landscape to help Encora solidify its standing as a leading global engineering solutions provider." Softelligence provides critical digital engineering services to top-tier insurers and banks in Europe covering paperless quote and bind flows, automation of the claims processing through AI, fraud detection using machine learning algorithms across personal and commercial lines, corporate and specialty as well as digital lending. With the closing of the acquisition, Softelligence will rebrand to operate under the Encora brand. Encora has grown to more than 9,000 associates across the globe and will now add delivery centers in Bucharest and Craiova (Romania) and in Skopje (Macedonia). The new team will support Encora's strategic expansion into Europe and bolster its capabilities to serve clients in new markets. "The Softelligence team is thrilled to begin this new journey under the Encora brand," said Adrian Blidarus, founder and CEO, Softelligence. "It's a great fit for our people culture, and leveraging the resources of a world-renowned digital solutions provider like Encora with only strengthen our capabilities and allow us to solve complex challenges and offer new innovations to our customers across Europe and beyond." Deloitte service centres in Romania have reduced their space leased in the Oregon Park complex in Bucharest by 40% to 12,500 sqm despite the rising number of employees, Economica.net reported.
Deloitte had initially rented almost 20,000 sqm shortly before the outbreak of the COVID-19 pandemic. "Meanwhile, although the number of employees in the three local entities has increased by almost 1,000, the need for office space has decreased due to the preference of employees to work in a flexible regime," Deloitte Romania representatives explained. Oregon Park is Lion’s Head’s main asset in Romania, comprising three premium Class A office buildings, providing approximately 70,000 sqm of office space and 12,000 square metres of landscaped green areas. More than 2,000 employees of the three Deloitte delivery centres – Deloitte Tehnologie, Deloitte Support Services and Deloitte Shared Services – have their offices in Oregon Park buildings B and C. Alorica Inc., a global leader in customer experience solutions, has opened its newest location in Łódź, Poland. The latest example of their ambitious geo-diversification plan, the company has invested in Poland as an integral part of its service expansion, based on its multilingual capabilities, highly skilled talent, and progressive digital investments.
Earlier this year, Alorica announced its expansion in EMEA, with launches in Poland and Egypt, in addition to its existing operations in Sofia, Bulgaria. This investment targets high-growth markets with scalable talent, leveraging innovative technologies to engage employees and customers through work-at-home and onsite programs. The company’s experienced team offers CX design, deployment and operations in over 30 languages, to leading companies across a range of in-demand industries. Matt Sims, President of EMEA Operations at Alorica, emphasized the benefits that the new office brings to businesses seeking global expansion. “Our scalable and flexible solutions enable companies to globalize their business, especially with our strong and expansive language support. We provide customized delivery capabilities based on longstanding operational expertise and global best practices,” he said. With the launch of its new site, Alorica plans to hire hundreds of locals in the area for both onsite and remote careers. Spanning over 4,700 square meters across two floors, the new office—which is strategically located in the REACT building near Galeria Lodzk—boosts capacity to accommodate 650 employees to start and offers attractive amenities, accessible transportation and surrounding retail stores to help promote economic development and promising career prospects for the local workforce. Leading the operations at our new Łódź location is Poland’s Site Director Kamila Wozniakowska, a Łódź native with an impressive 14-year tenure in the BPO industry. “Kamila’s journey began in operations as an agent, and her extensive industry knowledge is complemented by her expertise in operations and project management. Throughout her career, she has spearheaded business improvement projects in high-velocity settings and has adeptly managed digital transformation operations and relationships with key clients. Her local roots and industry acumen make her an invaluable asset to both Alorica and the Łódź community,” said Sims. The centralized new location is efficiently equipped to accommodate both on-site and work-at-home options, catering to a multicultural and multilingual team. This investment underscores Alorica’s commitment to contributing to the region’s progress in becoming a world-class business hub. Alorica Poland has already begun forging strategic partnerships locally to bolster talent acquisition in the country through collaborations with industry associations and leading educational institutions. These partnerships enable the company to recruit top-tier professionals, contribute to enriching the local economy and fostering community development. Last year alone, Alorica promoted over 5,000 team members in which more than half were women, which led to the company earning an award for Achievement in Developing & Promoting Women. “Alorica is a well-recognized global CX provider that I’m excited to help lead here in my country as the company continues to grow across EMEA,” said Kamila Wozniakowska, Alorica Poland’s Site Director. “Not only does Alorica stand out for its industry-leading solutions, but also for its award-winning culture. As the largest family-founded and minority-owned BPO, Alorica is deeply rooted in its commitment to diversity, inclusivity and vision to make lives better for its employees, customers and local communities. This includes supporting team members’ professional development, leading corporate social responsibility initiatives and focusing on environmental sustainability efforts.” As a testament to its customer-centric dedication, Alorica has recently been named a finalist in the ECCCSAs Awards for Best BPO partnership. This accolade highlights the importance Alorica places on partnerships with its customers, ensuring that each collaboration is tailored to meet specific needs and deliver exceptional results. |
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