Research, Industry Publications and City Reports
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Experts abound on subjects related to the Business Services sectors. So at EBSA we aggregate the best-of-the-best research relevant to SSCs/BPOs in Europe.
While many of the reports are available to all, EBSA members will have access to a full range of aggregated research from across the CEE region, including Salary Surveys, HR Research, Offices Guides, City Reports, TechSolutions, etc. Our Partner Network is extensive and offers deep-dive insights into specialist subjects. Presentations from
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| 3m_gsc_poland.pptx |
| dentons_welcome_to_jungle.pptx |
| bazaarvoice.pptx |
| cima.pptx |
| creditsuisse.pdf |
| hl_tech.pdf |
| schaeffler.pptx |
| seb.pdf |
| techmahindra_bps.pdf |
Break-out presentations (main day):
| ing_agile.pptx |
| lviv_innovation_district.pptx |
| soitron_service_delivery_journey.pptx |
HR in BSCs: (pre-day):
| alliance_for_recruitment.pptx |
| aon_krakow_office_vibrant_workplace.pptx |
| aspire_gbs.pptx |
| bnp_paribas_university_cooperation.pptx |
| cima_hr.pptx |
| citi_high_school_tech_attraction.pptx |
| rbs_hr_law_of_attraction.pptx |
CEE RPA Summit (pre-day):
| abb_intelligent_automation_cee_business_services_awards_warsaw_30-01-2019_final.pdf |
| amersports_just_show_me_how.pptx |
| digital_teammates_robots_in_office.pptx |
| digitalworkforce.pptx |
| uipath_rpa_workshop.pptx |
| electrolux_warsaw.pptx |
| symphony.pptx |
| westunion_rpa.pptx |
Presentations from
8th annual
CEE Business Services Awards
(January 2020, Warsaw):
CEE Process Automation Workshop:
| cvmdm_robot_jan_2020.pptx |
| kemira_-_felicia_project.pptx |
| mazars_martin_vaross_cee_bsc_rpa.pptx |
| orange_michal_wierzbowski_orange.pdf |
| pkpe_rpa_casestudyen_vf.pdf |
| tilde_cee_bsa_summit.pptx |
HR in BSC Forum:
| cima_cee_summit_2020.pdf |
| cognizant_got_recruitment_awards_cognizant_latvia.pdf |
| hsbc_quants_academy.pptx |
| unum_grudnik_ceeawards_f.pdf |
| diageo_bespirited_cee_summit_for_submission.pptx |
CEE Business Services Summit (30 January):
| hackett_cee_summit_and_awards_hackett_overview_tb_final.pptx |
| dentons_tick....tock_time_is_ticking.pptx |
| mazars_business_services_summit_global_compliance_made_easy_nicolas_candy.pptx |
| moldova_presentation1.pdf |
| rimilia_cee_awards_warsaw_30.01.20.pptx |
| seb_gs_intro_2020.pdf |
| the_unprecedented_skill_gap_warsaw_presentation.pptx |