Research, Industry Publications and City Reports
Experts abound on subjects related to the Business Services sectors. So at EBSA we aggregate the best-of-the-best research relevant to SSCs/BPOs in Europe.
While many of the reports are available to all, EBSA members will have access to a full range of aggregated research from across the CEE region, including Salary Surveys, HR Research, Offices Guides, City Reports, TechSolutions, etc. Our Partner Network is extensive and offers deep-dive insights into specialist subjects. Presentations from
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3m_gsc_poland.pptx |

dentons_welcome_to_jungle.pptx |

bazaarvoice.pptx |

cima.pptx |

creditsuisse.pdf |

hl_tech.pdf |

schaeffler.pptx |

seb.pdf |

techmahindra_bps.pdf |
Break-out presentations (main day):

ing_agile.pptx |

lviv_innovation_district.pptx |

soitron_service_delivery_journey.pptx |
HR in BSCs: (pre-day):

alliance_for_recruitment.pptx |

aon_krakow_office_vibrant_workplace.pptx |

aspire_gbs.pptx |

bnp_paribas_university_cooperation.pptx |

cima_hr.pptx |

citi_high_school_tech_attraction.pptx |

rbs_hr_law_of_attraction.pptx |
CEE RPA Summit (pre-day):

abb_intelligent_automation_cee_business_services_awards_warsaw_30-01-2019_final.pdf |

amersports_just_show_me_how.pptx |

digital_teammates_robots_in_office.pptx |

digitalworkforce.pptx |

uipath_rpa_workshop.pptx |

electrolux_warsaw.pptx |

symphony.pptx |

westunion_rpa.pptx |
Presentations from
8th annual
CEE Business Services Awards
(January 2020, Warsaw):
CEE Process Automation Workshop:

cvmdm_robot_jan_2020.pptx |

kemira_-_felicia_project.pptx |

mazars_martin_vaross_cee_bsc_rpa.pptx |

orange_michal_wierzbowski_orange.pdf |

pkpe_rpa_casestudyen_vf.pdf |

tilde_cee_bsa_summit.pptx |
HR in BSC Forum:

cima_cee_summit_2020.pdf |

cognizant_got_recruitment_awards_cognizant_latvia.pdf |

hsbc_quants_academy.pptx |

unum_grudnik_ceeawards_f.pdf |

diageo_bespirited_cee_summit_for_submission.pptx |
CEE Business Services Summit (30 January):

hackett_cee_summit_and_awards_hackett_overview_tb_final.pptx |

dentons_tick....tock_time_is_ticking.pptx |

mazars_business_services_summit_global_compliance_made_easy_nicolas_candy.pptx |

moldova_presentation1.pdf |

rimilia_cee_awards_warsaw_30.01.20.pptx |

seb_gs_intro_2020.pdf |

the_unprecedented_skill_gap_warsaw_presentation.pptx |