EUROPEAN BUSINESS SERVICES ASSOCIATION
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Research, Industry Publications and City Reports

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Experts abound on subjects related to the Business Services sectors. So at EBSA we aggregate the best-of-the-best research relevant to SSCs/BPOs in Europe.

While many of the reports are available to all, EBSA members will have access to a full range of aggregated research from across the CEE region, including Salary Surveys, HR Research, Offices Guides, City Reports, TechSolutions, etc. 

Our Partner Network is extensive and offers deep-dive insights into specialist subjects.

Presentations from
7th annual
CEE Business Services Awards
(31 January 2019, Warsaw):

BSC Summit presentations (main day):
3m_gsc_poland.pptx
File Size: 26853 kb
File Type: pptx
Download File

dentons_welcome_to_jungle.pptx
File Size: 11900 kb
File Type: pptx
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bazaarvoice.pptx
File Size: 4619 kb
File Type: pptx
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cima.pptx
File Size: 15980 kb
File Type: pptx
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creditsuisse.pdf
File Size: 205 kb
File Type: pdf
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hl_tech.pdf
File Size: 363 kb
File Type: pdf
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schaeffler.pptx
File Size: 4265 kb
File Type: pptx
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seb.pdf
File Size: 294 kb
File Type: pdf
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techmahindra_bps.pdf
File Size: 1806 kb
File Type: pdf
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Break-out presentations (main day):
ing_agile.pptx
File Size: 32493 kb
File Type: pptx
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lviv_innovation_district.pptx
File Size: 12199 kb
File Type: pptx
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soitron_service_delivery_journey.pptx
File Size: 4507 kb
File Type: pptx
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HR in BSCs: (pre-day):
alliance_for_recruitment.pptx
File Size: 690 kb
File Type: pptx
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aon_krakow_office_vibrant_workplace.pptx
File Size: 54085 kb
File Type: pptx
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aspire_gbs.pptx
File Size: 47 kb
File Type: pptx
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bnp_paribas_university_cooperation.pptx
File Size: 393 kb
File Type: pptx
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cima_hr.pptx
File Size: 15980 kb
File Type: pptx
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citi_high_school_tech_attraction.pptx
File Size: 2614 kb
File Type: pptx
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rbs_hr_law_of_attraction.pptx
File Size: 1038 kb
File Type: pptx
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CEE RPA Summit (pre-day):
abb_intelligent_automation_cee_business_services_awards_warsaw_30-01-2019_final.pdf
File Size: 551 kb
File Type: pdf
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amersports_just_show_me_how.pptx
File Size: 58345 kb
File Type: pptx
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digital_teammates_robots_in_office.pptx
File Size: 18108 kb
File Type: pptx
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digitalworkforce.pptx
File Size: 30243 kb
File Type: pptx
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uipath_rpa_workshop.pptx
File Size: 22576 kb
File Type: pptx
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electrolux_warsaw.pptx
File Size: 5148 kb
File Type: pptx
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symphony.pptx
File Size: 1422 kb
File Type: pptx
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westunion_rpa.pptx
File Size: 2148 kb
File Type: pptx
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Presentations from
8th annual
CEE Business Services Awards
(January 2020, Warsaw):

CEE Process Automation Workshop:
cvmdm_robot_jan_2020.pptx
File Size: 971 kb
File Type: pptx
Download File

kemira_-_felicia_project.pptx
File Size: 15930 kb
File Type: pptx
Download File

mazars_martin_vaross_cee_bsc_rpa.pptx
File Size: 2027 kb
File Type: pptx
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orange_michal_wierzbowski_orange.pdf
File Size: 1697 kb
File Type: pdf
Download File

pkpe_rpa_casestudyen_vf.pdf
File Size: 932 kb
File Type: pdf
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tilde_cee_bsa_summit.pptx
File Size: 12507 kb
File Type: pptx
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HR in BSC Forum:
cima_cee_summit_2020.pdf
File Size: 2374 kb
File Type: pdf
Download File

cognizant_got_recruitment_awards_cognizant_latvia.pdf
File Size: 560 kb
File Type: pdf
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hsbc_quants_academy.pptx
File Size: 454 kb
File Type: pptx
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unum_grudnik_ceeawards_f.pdf
File Size: 1621 kb
File Type: pdf
Download File

diageo_bespirited_cee_summit_for_submission.pptx
File Size: 13947 kb
File Type: pptx
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CEE Business Services Summit (30 January):
hackett_cee_summit_and_awards_hackett_overview_tb_final.pptx
File Size: 11794 kb
File Type: pptx
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dentons_tick....tock_time_is_ticking.pptx
File Size: 19404 kb
File Type: pptx
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mazars_business_services_summit_global_compliance_made_easy_nicolas_candy.pptx
File Size: 6245 kb
File Type: pptx
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moldova_presentation1.pdf
File Size: 4642 kb
File Type: pdf
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rimilia_cee_awards_warsaw_30.01.20.pptx
File Size: 21333 kb
File Type: pptx
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seb_gs_intro_2020.pdf
File Size: 316 kb
File Type: pdf
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the_unprecedented_skill_gap_warsaw_presentation.pptx
File Size: 15642 kb
File Type: pptx
Download File

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DIRECTORY

  • Directory Listings
  • Buy Directory
  • Update Directory Listing 2023
  • CEE BSC Showcases
  • CEE BSC Tickets

EVENTS

  • ​​11th annual CEE Business Services Awards​
  • Build it or Buy It?: Outsourcing in Poland and Central Eastern Europe
  • ​BSC Directors VIP WineTastings, June-September 2023

QUICK LINKS

  • Who We Are
  • Pre-Decision Advisory
  • News & Videos
  • Submit News About Your BSC
  • Meet The Managers - [Videos]
  • Meet The Managers - [Texts]
  • Contact us


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  • Home
  • News
    • Videos
  • About
    • Who We Are
    • Pre-Decision Advisory
    • Contacts
  • Events
    • SSCs and Sourcing in Poland
    • CEE BSC Summit & Awards 2023
    • VIP WineTastings - June-Aug 2023
    • BSC Charity Beach Volleyball Tournaments
  • Directory
    • Buy Directory (PDF)
    • Update Directory Listing (2023)
  • Solutions
    • Submit News about your BSC
    • Meet the Managers-Video
    • Meet the Managers-Text
    • Cee BSC Tickets
    • Cee BSC Showcases