9:00 Welcoming Guests :
Thom Barnhardt, Organiser and founder, European Business Services Association. |
9:05 – 9:25 – Keynote speaker :
PWC's Romek Lubaczewski. Opportunities in the carnage. BSCs credibility has grown during this crisis. Where do we go from here? |
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10:30 – 11:00 : Networking Session #1, and visiting Virtual Information Booths
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11:00 - 11:45 : Digitalizing Everything – Now!
How BSCs are making urgent transitions to full Agile working - presentation by Ollie O'Donoghue, Sr Research VP, IT Services, HfS Research. Panelist:
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11:00 - 11:25 : Getting back to work.
What are best practices for getting your teams physically back to the office: Organizing office space; training and new policies on health and behavioral issues; slow-return to work or rapid?; new travel policies, etc. Speaker: Lech Dąbrowski, Operations and Compliance, PWC |
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11:45 - 12:30 : Cybersecurity Operation Services: how to provide them in your BSC?
An advanced Primer on how Computer Incident Response Teams (CSIRTs) and Security Operation Centers (SOCs) are operating: mandate, organizational structures, skills, processes, services, tooling - in order to inspire BSC Directors and Managers to start hosting such services in their centers. Dr Vilius Benetis, Director, NRD Cyber Security |
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