EUROPEAN BUSINESS SERVICES ASSOCIATION
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      • CEE Business Services Summit & Awards 2023
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      • Build it or Buy It?: Outsourcing in CEE and Poland
  • CEE BSC Summit & Awards
    • 2023
      • Winners & Shortlist 2023
      • CEE Business Services Summit & Awards 2023
      • Photos: Awards Gala
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    • 2023
      • BSC Charity Beach Volleyball Tournaments - June - August 2023
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​CEE Business Services Virtual Summit - 20 May
"Leadership today. Opportunity tomorrow"
How BSCs will drive the future

*Digitalisation * Process Automation * New Workplace Models
* Massive Cost Reductions * Dramatising your BSC's Credibility

​8:45am - “Doors” open.


​Main Stage/Plenary:

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9:00 Welcoming Guests :
Thom Barnhardt, Organiser and founder, European Business Services Association.
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9:05 – 9:25 – Keynote speaker :
PWC's Romek Lubaczewski. Opportunities in the carnage. BSCs credibility has grown during this crisis. Where do we go from here?
9:30 – 10:30 - "HQ Calling" :

What are the key messages from HQs (cost cutting,etc.). Panelist:
  • Anna Meduna, Managing Director, Miele Global Services (Poznan). ​Moderator: Alex Ash, locationperspectives (London; former Deloitte Location Advisory US and UK).

Sessions/Workshops:

9:05 - 10:00 : How Japanese corporates are optimizing business processes, improving working-capital, and lowering G&A costs via BSCs in CEE - Panelists 4 BSC execs of Japanese firms: Tomasz Brzostowski, VP, Global Finance Shared Services, Hitachi Vantara; Mike Stops,  Group Director Services, NSG Group; Kamila Grembowicz, JT International, and Fujitsu.
9:45 - 10:30 : Offices/real-estate - moderated by Craig Smith, Publisher, Europaproperty.com
  • Flex Office formats and services - the "new normal"?  Hubert Abt, CEO & Founder, New Work Offices.
  • New health & Safety guidelines for workplaces, Aleksander Szybilski, EMEA Workplace Strategy, Cushman & Wakefield
10:30 – 11:00 : Networking Session #1, and visiting Virtual Information Booths

​Main Stage/Plenary:

11:00 - 11:45 : Digitalizing Everything – Now!

How BSCs are making urgent transitions to full Agile working - presentation by Ollie O'Donoghue, Sr Research VP, IT Services, HfS Research. Panelist:
  • Sarunas Suipis, Western Union (Vilnius)
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​Sessions/Workshops:

11:00 - 11:25 : Getting back to work.
What are best practices for getting your teams physically back to the office: Organizing office space; training and new policies on health and behavioral issues; slow-return to work or rapid?;  new travel policies, etc.

Speaker: Lech Dąbrowski, Operations and Compliance, PWC
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11:30-12:30 "Hungary in Focus" : 4 BSC Directors on lessons-learned from running a BSC in Budapest. Moderators: Richard Ranki and Balazs G. Nagy, Hungarian Outsourcing Association.
BSC executive Panelists:
  • Lexmark, Peter Csucska
  • Sanofi Business Services, Balázs Sooki-Toth
  • Eaton, István Lenk
  • Csaba Szende (BSC expert)

11:45 - 12:30 : Cybersecurity Operation Services: how to provide them in your BSC?

An advanced Primer on how Computer Incident Response Teams (CSIRTs) and Security Operation Centers (SOCs) are operating: mandate, organizational structures, skills, processes, services, tooling -  in order to inspire BSC Directors and Managers to start hosting such services in their centers.
Dr Vilius Benetis, Director, NRD Cyber Security
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12:00 - 12:25 Achieve Order-to-Cash Excellence.
​Critical steps to optimize Accounts Receivables. Developing your OtC Centre of Excellence, combining Talent and Technology. Mark Harrison, CEO, Association of Credit for CEE (ACCEE), Brian Morgan, Rimilia
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12:30 – 13:15 Lunch Break, Networking #2, and visiting Virtual Information Booths
Afternoon sessions:
(US Audience begins to join)

Main Stage/Plenary:

13:15 - 14:00 How existing BSCs are finding new Opportunities and new Services to provide.  Panelists (3):
  • Franklin Templeton Services, Krzysztof Wierzchowski, Director Global Trade Services
  • Zurich Insurance, Ruchir Verma, Head of Global Services
  • NASDAQ, Gintare Kavaliauskaite, AVP - Head of Global Accounting

14:05 - 14:45 New Investors in CEE's BSC sector: Are they still coming? If so, how are they doing it?  Moderator: Elias van Herwaarden, Locationperspectives Panelists:
  • HL Tech, David Henderson
  • Adam Sikorski, Hapag-Lloyd
  • Olivier Daniel, Director, Finance Shared Services, Coca-Cola European Partners.

Sessions/Workshops:
13:45 - 14:45 "Czech Republic in Focus" :
3 BSC Directors based in Czech on lessons-learned from running BSCs. Moderator: Jonathan Appleton, ABSL Czech Republic:
Panelists:
  • Jan Skotak, Centre Head, Infosys Czech
  • Jaromir Staroba, Centre Head, AB InBev Czech
  • Sergei Holmeckis, Centre Head, Deutsche Telekom Service Europe (Brno)

14:45 – 15:15 Closing, Networking Session #3, and visiting Information Booths All-day :
6 Virtual Information Booths will be open to provide BSCs with information and case-studies of tailor-made Solutions unique to BSCs in CEE.

Reserve Tickets
Sponsorship

VIRTUAL SUMMIT - 20 MAY

  • Agenda
  • Reserve Tickets
  • ​Sponsorship

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EVENTS

​11th annual CEE Business Services Awards

​Build it or Buy It?: Outsourcing in Poland and Central Eastern Europe

​BSC Directors VIP WineTastings, June-September 2023

​BSC Charity Beach Volleyball Tournaments - June and August 2023
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DIRECTORY

  • Directory Listings
  • Buy Directory
  • Update Directory Listing 2023
  • CEE BSC Showcases
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EVENTS

  • ​​11th annual CEE Business Services Awards​
  • Build it or Buy It?: Outsourcing in Poland and Central Eastern Europe
  • ​BSC Directors VIP WineTastings, June-September 2023

QUICK LINKS

  • Who We Are
  • Pre-Decision Advisory
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  • Home
  • News
  • Events
    • 2023
      • CEE Business Services Summit & Awards 2023
      • BSC Directors VIP WineTastings 2023
      • BSC Charity Beach Volleyball Tournaments - June and August 2023
      • Build it or Buy It?: Outsourcing in CEE and Poland
  • CEE BSC Summit & Awards
    • 2023
      • Winners & Shortlist 2023
      • CEE Business Services Summit & Awards 2023
      • Photos: Awards Gala
      • Photos: Summit Days
      • 8 March: Showcase
      • 9 March: Agenda
      • Attendance
      • The Jury 2023
      • Sponsorship & Branding
      • Venue & FAQs
    • 2022
      • Winners & Shortlist 2022
      • Events Gallery
    • Events Videos
  • Directory
    • Buy Directory (PDF)
    • Update Directory Listing (2023)
  • Solutions
    • Submit News about your BSC
    • Meet the Directors-Videos
    • Cee BSC Tickets
  • SSC Volleyball
    • 2023
      • BSC Charity Beach Volleyball Tournaments - June - August 2023
      • Registration Details
      • Register Your Team
      • Credit Card Payment
      • Register For After-Party
      • Questions & Answers
      • Venues
      • Logistics for Players
      • Charities
    • 2022
      • Photos 2022
  • About
    • Who We Are
    • Pre-Decision Advisory
    • Contacts