9 March: Agenda

“Summit Day: 9 March”

9 March, 2023 (08:30 – 14:45)

Join us for top Key Note Panelists, Case-Study presentations and “lessons learned” from top BSC Directors from across CEE, and benefit from a day of practical, actionable next-steps.

8:00 - 9:00

Coffees and Registration

9:00 - 9:10

Opening & Welcoming comments.

THOM BARNHARDT,
CEE BUSINESS MEDIA

CEE BUSINESS SERVICES DIRECTORY 2023

BSC CHARITY BEACH VOLLEYBALL TOURNAMENTS - SUMMER 2023

9:10 - 9:40

Keynote Opening Panel: How Leadership Development in CEE is essential to drive truly global transformation.

ELIAS VAN HERWAARDEN, HEAD OF LOCATION STRATEGY, OCCUPIER SERVICES EMEA COLLIERS INTERNATIONAL

ASH NOAH, VP & MANAGING DIRECTOR, AICPA & CIMA

9:40 - 10:05

Navigating from 1-process SSC to Multi-process, world-class GBS ... Tips and techniques for expanding your services portfolio.

TREVOR HANBURY, SVP BUSINESS GROUP GLOBAL FINANCE, AMERISOURCE BERGEN

RUTA JASIULIONIENE, BRANCH MANAGER, SEB GLOBAL SERVICES (VILNIUS AND RIGA)

MODERATOR: KRYSTIAN BESTRY, FOUNDER, ADAPTIVE SOLUTIONS & ADVISORY GROUP

10:05 - 10:30

Getting started in GBS in Europe: Entry options, risks, benefits, locations.

LUKASZ WIELOCHOWSKI, DIRECTOR, MODERNA INTERNATIONAL BUSINESS SERVICES CENTER (WARSAW)

10:30 - 11:00

Conversations & Coffees

11:00 - 11:30

Is a new operating model emerging? How "thin-layer" SSCs are overseeing outsourced services providers.

ARTUR GRONKIEWICZ, VP, SONY PICTURES ENTERTAINMENT

DARREN OWENS, FINANCE OPERATIONS DIRECTOR - GLOBAL BUSINESS SERVICES, IMPERIAL BRANDS PLC

11:00 - 12:00 - Stage 2

3 Break-Out Sessions (18 min each)

HUNGARIAN INVESTMENT PROMOTION AGENCY

TRANSPARENT, OSCAR REITSMA: AP RECOVERY AUDITS.

PRE-RESERVED

11:30 - 11:55

"Designing for Community. A Workplace worth the Commute". Join us in a conversation around how the office can create the same energy and connection people feel sitting in a sidewalk cafe or the same level of solitude they experience in their library or the privacy of their own home.

ILINCA POPESCU, STEELCASE EUROPE

12:00 - 12:30

Becoming "Anti-Fragile": Adapting your GBS strategies in an age of uber-disruption, uncertainty, and geo-political risks.

JAROMIR STAROBA, PRAGUE CAPABILITY CENTER DIRECTOR AT ANHEUSER-BUSCH INBEV

TARAS SKYBA, MANAGING DIRECTOR | ALTERNATIVE DELIVERY MODEL LEAD, PWC (LVIV)

FREDIS BIKOVS, MD, RIGA INVESTMENT AGENCY

12:30 - 13:30

VIP Luncheon

13:30 - 14:10

Enabling Technology - Process Intelligence. Gaining process excellence and transparency unveiling your system data potential.

PIOTR KOCOT, PARTNER, PWC

ALEKSANDRA RZAD, MANAGER, PWC

JACEK BUJAS, DIGITAL TRANSFORMATION MANAGER, PMI SERVICE CENTER EUROPE

KRZYSZTOF ZNALEZIONY, HEAD DIGITAL TRANSFORMATION, PMI SERVICE CENTER EUROPE

13:30 - 14:20 - Stage 2

3 Break-Out Sessions (18 min each)

AICPA & CIMA:

ITELENCE, SZYMON STADNIK: IT RECRUITMENT FOR SSCS - SOLUTIONS AND OPTIONS.

STEELCASE: "DESIGNING FOR COMMUNITY. A WORKPLACE WORTH THE COMMUTE". CASESTUDIES AND LESSONS-LEARNED.

14:25 - 14:55

Keynote (Closing): The Next Generation: How rapidly-developing technology will revolutionize business models, and transform operating processes. The relentless forces of AI, immersive technology, and advanced Robotics.