EUROPEAN BUSINESS SERVICES ASSOCIATION
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9 March: Agenda


“Summit Day: 9 March”​
9 March, 2023 (08:30 – 14:45)

Join us for top Key Note Panelists, Case-Study presentations and “lessons learned” from top BSC Directors from across CEE, and benefit from a day of practical, actionable next-steps.

8:00 - 9:00
Coffees and Registration
9:00 - 9:10
Opening & Welcoming comments.

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THOM BARNHARDT,
​CEE BUSINESS MEDIA
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​CEE BUSINESS SERVICES DIRECTORY 2023
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​BSC CHARITY BEACH VOLLEYBALL TOURNAMENTS - SUMMER 2023

9:10 - 9:40
Keynote Opening Panel: How Leadership Development in CEE is essential to drive truly global transformation.

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ELIAS VAN HERWAARDEN, HEAD OF LOCATION STRATEGY, OCCUPIER SERVICES EMEA COLLIERS INTERNATIONAL
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ASH NOAH, VP & MANAGING DIRECTOR, AICPA & CIMA


9:40 - 10:05
Navigating from 1-process SSC to Multi-process, world-class GBS ... Tips and techniques for expanding your services portfolio.

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​TREVOR HANBURY, SVP BUSINESS GROUP GLOBAL FINANCE, AMERISOURCE BERGEN
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​RUTA JASIULIONIENE, BRANCH MANAGER, SEB GLOBAL SERVICES (VILNIUS AND RIGA)
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​MODERATOR: KRYSTIAN BESTRY, FOUNDER, ADAPTIVE SOLUTIONS & ADVISORY GROUP

10:05 - 10:30
Getting started in GBS in Europe: Entry options, risks, benefits, locations.
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LUKASZ WIELOCHOWSKI, DIRECTOR, MODERNA INTERNATIONAL BUSINESS SERVICES CENTER (WARSAW)


10:30 - 11:00
Conversations & Coffees
11:00 - 11:30
Is a new operating model emerging? How "thin-layer" SSCs are overseeing outsourced services providers.

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​ARTUR GRONKIEWICZ, VP, SONY PICTURES ENTERTAINMENT
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​DARREN OWENS, FINANCE OPERATIONS DIRECTOR - GLOBAL BUSINESS SERVICES, IMPERIAL BRANDS PLC
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11:00 - 12:00 - Stage 2
3 Break-Out Sessions (18 min each)

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HUNGARIAN INVESTMENT PROMOTION AGENCY
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TRANSPARENT, OSCAR REITSMA: AP RECOVERY AUDITS.
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PRE-RESERVED

11:30 - 11:55
"Designing for Community. A Workplace worth the Commute". Join us in a conversation around how the office can create the same energy and connection people feel sitting in a sidewalk cafe or the same level of solitude they experience in their library or the privacy of their own home.

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ILINCA POPESCU, STEELCASE EUROPE

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12:00 - 12:30
Becoming "Anti-Fragile": Adapting your GBS strategies in an age of uber-disruption, uncertainty, and geo-political risks.

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​JAROMIR STAROBA, PRAGUE CAPABILITY CENTER DIRECTOR AT ANHEUSER-BUSCH INBEV
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​TARAS SKYBA, MANAGING DIRECTOR | ALTERNATIVE DELIVERY MODEL LEAD, PWC (LVIV)
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​FREDIS BIKOVS, MD, RIGA INVESTMENT AGENCY

12:30 - 13:30
VIP Luncheon

13:30 - 14:10
Enabling Technology - Process Intelligence. Gaining process excellence and transparency unveiling your system data potential.

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​PIOTR KOCOT, PARTNER, PWC
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​ALEKSANDRA RZAD, MANAGER, PWC
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​JACEK BUJAS, DIGITAL TRANSFORMATION MANAGER, PMI SERVICE CENTER EUROPE


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KRZYSZTOF ZNALEZIONY, HEAD DIGITAL TRANSFORMATION, PMI SERVICE CENTER EUROPE
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13:30 - 14:20 - Stage 2
3 Break-Out Sessions (18 min each)

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​AICPA & CIMA:
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​ITELENCE, SZYMON STADNIK: IT RECRUITMENT FOR SSCS - SOLUTIONS AND OPTIONS.
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​STEELCASE: "DESIGNING FOR COMMUNITY. A WORKPLACE WORTH THE COMMUTE". CASESTUDIES AND LESSONS-LEARNED.

14:25 - 14:55
Keynote (Closing): The Next Generation: How rapidly-developing technology will revolutionize business models, and transform operating processes. The relentless forces of AI, immersive technology, and advanced Robotics.

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DAVID POOLE, EXECUTIVE CHAIRMAN, EMERGENCE PARTNERS LTD (LONDON)
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15:00 - 15:55
1-on-1 InPerson Meetings; and OnLine Meetings. Arranged via our world-class Event App Brella.
18:30 - 23:30
CEE BSC Awards Gala and VIP Dinner. Corporate Tables-of-10.

MEDIA PARTNERS


​CEE BUSINESS SERVICES AWARDS 2023
Location: Warsaw, Poland
Date: 8-9 March, 2023
​
Attendees: InPerson (limited to 300) + online Brella.
Dress Code: Black Tie (formal attire)

2025:


UPCOMING:

​13th annual CEE BSC Summit & Awards 2025 - details & tickets


5-6 March 2025, Warsaw, Poland

Watch Videos


Premier Partners:

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Corporate Table Partners:


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  • Home
  • News
  • Events
    • 2025
      • CEE Business Services Summit & Awards 2025
      • Build it or Buy It?: Outsourcing in CEE and Poland
        • Paris 2024 - Nearshoring to Poland
        • United States 24 Sept - Build it or Buy It? Techinar
        • Switzerland 27 Nov - Build it or Buy It?
      • BSC Beach Volleyball Tournaments 2025
        • Registration Details
        • Register Your Team
        • Register For After-Party
        • Credit Card Payment
        • Questions & Answers
        • Venues
        • Logistics for Players
        • Charities
  • CEE BSC Summit & Awards
    • 2025
      • Summary & FAQs
      • Photos: Awards Gala 2025
      • Photos: Summit Days 5-6 March
      • Submit Nominations
        • Transformation Project 2025
        • New Entrant CEE
        • University Cooperation
        • AI and Process Automation
        • Diversity
        • Employer Branding
        • Top Customer Experience Provider - BPO
        • IT Outsourcing Services
        • CSR CEE Poland
        • Director GBS-CEE
        • Director GBS-Poland
        • HR Director-CEE
        • Vibrant Employers: 7 Countries and 7 Polish Cities.
        • Dynamic City CEE
        • Dynamic City Poland
        • Emerging City CEE
      • 5 March: AI & Showcases
      • 6 March: Agenda
      • Jury 2025
      • Attendance 2025
        • Cee BSC Tickets
        • Cee BSC TABLES and SHOWCASES
      • Sponsorship & Branding
      • Venue 2025
      • FAQs 2025
  • Directory
    • Update Directory Listing
    • GBS Profile-Presentation
  • About
    • Who We Are
    • Solutions
      • Boost your Brand - BSCs only
      • Meet the Directors-Videos
        • Thanks for Directory Submission 2025
    • Pre-Decision Advisory
    • Contacts & Advisory Network