Orange Moldova with Olga Surugiu, International Operations Director
This week, we "travel" to Moldova, to meet Olga Surugiu, International Operations Director at Orange Systems, a nearshore outsource service provider, based in Chisinau. Orange has been operating 10 years delivering operational excellence to European partners from UK, France, Belgium, Luxembourg, Switzerland and Slovakia. With a team of over 500 employees, Orange Systems Moldova offers a large variety of services: IT services, Finance, Customer Operations & HR, Regulatory & Compliance.
Ms. Surugiu has over 14 years of international experience in the telecommunications sector within the Orange Group, currently leading Orange Systems, the IT hub of Orange Moldova. With a background in finance and engineering, she is also Vice President of the Moldovan Association of ICT companies and an Ambassador of the Tech Women community.
In this week's "Meet the Manager" series, we sit down with Agnieszka Orlowska, Managing Director of Olympus Business Services, based in Wroclaw. OBS is a relatively-new BSC, servicing Olympus's EMEA footprint.
Insights into Swarovski's 3-year old BSC in Poland, in this "Meet the Managers" Interview with Wojciech Krygowski, Managing Director, GBS Hub & Spokes at Swarovski. The operations have grown quickly to well over 400 employees, and additional services being assumed by the Poland-based Hub.
Kim Karstensen, GBS EMEA Center Lead at Kellogg's European Service Support in Bucharest, gives us some insights into growing his BSC from 30 FTEs to 350 in a short 3 years, the coming impact of process automation, and how Kellogg is adapting to the tight labor market in Romania.