GBS Automation & AI Leaders Workshop
“Closed-door benchmarking and technology case studies for senior GBS operators”
8 September, 2026 - Warsaw, Poland
Concept: GBSs across Europe are under pressure to constantly improve operations, optimize processes, and maximize cost-savings for their global organizations. Emerging technologies, especially AI, can give GBS Directors an edge and early-start on this journey, but on the other hand, can be costly, complicated to integrate and apply across legacy systems, and leave disappointing results.
This peer-to-peer Workshop is focused on Case-studies, examples of both successful and unsuccessful projects, and practical technology applications for GBS centres in CEE/Baltics. We aim to go beyond the bluster surrounding AI solutions, as well as look at RPA and other process automation solutions that are working, including in core GBS finance process towers such as Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R), etc.
When: 8 September, 2026
Where: Warsaw, Poland
What: A 1-day Workshop analyzing AI and Technology Solutions relevant to the GBS sector, that can drive significant productivity gains inside GBS operations.
Who should attend (attendance limited to 50 GBS executives):
AI and Automation Case-Study Presentations - How it works:
We will have a total of 21 Case-Study Presentations (9 min + 3 min Q&A), and we have 15 slots left (as of 13 March). GBS's can submit their case-study, and if accepted (by our 5-person expert panel), we will inform you within one week from the below-deadlines (and furthermore, your attendance fee drops from 1280euo to 980 euro if your project is accepted to be presented).
Agenda Highlights:
9:30 Welcome and Registration
10:00 -10:30 Keynote Opening: “Where AI actually works inside GBS”
Operator case study and GBS leader presentation
10:30 – 11:30 Group 1: AI & Automation Case-studies (5 Showcases: 9 min + 3 min Q&A)
11:30 - 12:00 Coffee and Conversations
12:00 – 13:00 Group 2: AI & Automation Case-studies (5 Showcases: 9 min + 3 min Q&A)
13:00 – 14:00 Networking Luncheon
14:00 – 15:00 Group 3: AI & Automation Case-studies (5 Showcases: 9 min + 3 min Q&A)
15:00 – 16:00 Group 4: AI & Automation Case-studies (5 Showcases: 9 min + 3 min Q&A)
16:15 – 17:00 Closing Keynote:
17:00 – 17:15 Closing Comments
17:30 - 20:00 – Reception, Networking-dinner and WineTastings
This peer-to-peer Workshop is focused on Case-studies, examples of both successful and unsuccessful projects, and practical technology applications for GBS centres in CEE/Baltics. We aim to go beyond the bluster surrounding AI solutions, as well as look at RPA and other process automation solutions that are working, including in core GBS finance process towers such as Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R), etc.
When: 8 September, 2026
Where: Warsaw, Poland
What: A 1-day Workshop analyzing AI and Technology Solutions relevant to the GBS sector, that can drive significant productivity gains inside GBS operations.
Who should attend (attendance limited to 50 GBS executives):
- GBS Directors from across CEE/SEE/Baltics
- Global Head of GBS
- Global Process Owners
- Head of Finance Transformation
- CFOs of Shared Services Operations
- Heads of Data Engineering, and Data Science
AI and Automation Case-Study Presentations - How it works:
We will have a total of 21 Case-Study Presentations (9 min + 3 min Q&A), and we have 15 slots left (as of 13 March). GBS's can submit their case-study, and if accepted (by our 5-person expert panel), we will inform you within one week from the below-deadlines (and furthermore, your attendance fee drops from 1280euo to 980 euro if your project is accepted to be presented).
- 1st Batch Review and Acceptance: 15 April
- 2nd Batch Review and Acceptance: 15 May
- Last Batch Review and Acceptance: 15 June
Agenda Highlights:
9:30 Welcome and Registration
10:00 -10:30 Keynote Opening: “Where AI actually works inside GBS”
Operator case study and GBS leader presentation
10:30 – 11:30 Group 1: AI & Automation Case-studies (5 Showcases: 9 min + 3 min Q&A)
11:30 - 12:00 Coffee and Conversations
12:00 – 13:00 Group 2: AI & Automation Case-studies (5 Showcases: 9 min + 3 min Q&A)
13:00 – 14:00 Networking Luncheon
14:00 – 15:00 Group 3: AI & Automation Case-studies (5 Showcases: 9 min + 3 min Q&A)
15:00 – 16:00 Group 4: AI & Automation Case-studies (5 Showcases: 9 min + 3 min Q&A)
16:15 – 17:00 Closing Keynote:
17:00 – 17:15 Closing Comments
17:30 - 20:00 – Reception, Networking-dinner and WineTastings
