GBS Automation & AI Leaders Workshop
“Closed-door benchmarking and technology case studies for senior GBS operators”
8 September, 2026 - Warsaw, Poland
Concept: GBSs across Europe are under pressure to constantly improve operations, optimize processes, and maximize cost-savings for their global organizations. Emerging technologies, especially AI, can give GBS Directors an edge and early-start on this journey, but on the other hand, can be costly, complicated to integrate and apply across legacy systems, and leave disappointing results.
This peer-to-peer Workshop is focused on Case-studies, examples of both successful and unsuccessful projects, and practical technology applications for GBS centres in CEE/Baltics. We aim to go beyond the bluster surrounding AI solutions, as well as look at RPA and other process automation solutions that are working, including in core GBS finance process towers such as Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R), etc.
When: 8 September, 2026
Where: Warsaw, Poland
What: A 1-day Workshop analyzing AI and Technology Solutions relevant to the GBS sector, that can drive significant productivity gains inside GBS operations.
Who should attend (attendance limited to 50 GBS executives):
AI and Automation Case-Study Presentations - How it works:
We will have a total of 21 Case-Study Presentations (9 min + 3 min Q&A). GBS's can present their practical case-study of a precise project. To encourage "sharing" of your AI/Automation project, those who Present have 50% discount on our attendance (fee drops from 1280euo to 640 euro) if booked in June. Applies only to GBS's presenting a project.
Agenda Highlights:
9:30 Welcome and Registration
10:00 -10:30 Keynote Opening: “Where AI actually works inside GBS”
Michal Targiel, PwC
Partner - Leader of Intelligent Business Process Automation (RPA/AI/Voicebots)
10:30 – 11:30 Group 1: AI & Automation Case-studies (4 Showcases: 9 min + 3 min Q&A)
This peer-to-peer Workshop is focused on Case-studies, examples of both successful and unsuccessful projects, and practical technology applications for GBS centres in CEE/Baltics. We aim to go beyond the bluster surrounding AI solutions, as well as look at RPA and other process automation solutions that are working, including in core GBS finance process towers such as Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R), etc.
When: 8 September, 2026
Where: Warsaw, Poland
What: A 1-day Workshop analyzing AI and Technology Solutions relevant to the GBS sector, that can drive significant productivity gains inside GBS operations.
Who should attend (attendance limited to 50 GBS executives):
- GBS Directors from across CEE/SEE/Baltics
- Global Head of GBS
- Global Process Owners (HR, O2C, P2P, etc.)
- Head of Finance Transformation
- CFOs of Large Corporates and Shared Services Operations
- Heads of Data Engineering, and Data Science
AI and Automation Case-Study Presentations - How it works:
We will have a total of 21 Case-Study Presentations (9 min + 3 min Q&A). GBS's can present their practical case-study of a precise project. To encourage "sharing" of your AI/Automation project, those who Present have 50% discount on our attendance (fee drops from 1280euo to 640 euro) if booked in June. Applies only to GBS's presenting a project.
- 25 June: Register to Present your case-study, and 50% off ticket price.
- 25 July: Register to Present your case-study, and 25% off ticket price.
- 2nd executive from same company: same discounts apply.
Agenda Highlights:
9:30 Welcome and Registration
10:00 -10:30 Keynote Opening: “Where AI actually works inside GBS”
Michal Targiel, PwC
Partner - Leader of Intelligent Business Process Automation (RPA/AI/Voicebots)
10:30 – 11:30 Group 1: AI & Automation Case-studies (4 Showcases: 9 min + 3 min Q&A)
11:30 - 12:00 Coffee and Conversations
12:00 – 13:00 Group 2: AI & Automation Case-studies (4 Showcases: 9 min + 3 min Q&A)
12:00 – 13:00 Group 2: AI & Automation Case-studies (4 Showcases: 9 min + 3 min Q&A)
- Callisto Grand, Mark Harrison, ceo.
- O2C Case Study: AI, Automation & Precision Upskilling in GBS applied to O2C processes. How AI-driven precision upskilling is transforming talent development across Credit, O2C and Global Business Services.
- O2C Case Study: AI, Automation & Precision Upskilling in GBS applied to O2C processes. How AI-driven precision upskilling is transforming talent development across Credit, O2C and Global Business Services.
- Danone, Piotr Grządziel, IT&Data Senior PO - Automation & Process Mining SF, IT & Data
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13:00 – 14:00 Networking Luncheon
14:00 – 15:00 Group 3: AI & Automation Case-studies (4 Showcases: 9 min + 3 min Q&A)
14:00 – 15:00 Group 3: AI & Automation Case-studies (4 Showcases: 9 min + 3 min Q&A)
- TCS (tbc)
- BMI (tbc)
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15:00 – 16:00 Group 4: AI & Automation Case-studies (4 Showcases: 9 min + 3 min Q&A)
- Accenture (tbc)
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16:15 – 17:00 Closing Keynote: tba
17:00 – 17:15 Closing Comments
18:00 - 21:30 – Reception and inaugural "European Enterprise AI Awards", preceded by Networking-dinner and WineTastings
Pricing:
- C-level exec at GBS operation in CEE/Baltics: €1280
- Package of 2 tickets: €1580
- C-level exec who also Presents AI-Case Study (15 minutes): €640 if booked by 25 June
- C-level exec who also Presents AI-Case Study (15 minutes): €960 if booked by 25 July
- Online Only: Package of 1-5 tickets (from same GBS): €980
- Senior Finance exec of Scandinavian, w.Europe or N. America corporate (Apply for Complimentary pass)
- Services Provider (not a GBS exec). Request light-sponsorship options via the form below.
Venue: Varso46
We are hosted at the spectacular Varso 46 — one of the most prestigious and visually striking venues in Central Europe. Located in the iconic Varso Tower, directly across from Warsaw Central Station, Varso 46 sits within the tallest skyscraper in the European Union. The venue offers breathtaking panoramic views across the Warsaw skyline.
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