Digital business services in the Czech Republic are gaining momentum: 175,000 employees, robotics and new investments drive growth

The IT and business services sector in the Czech Republic will employ 175,000 people in 2024, a 9% increase from last year. New investments from companies such as Asahi Group, Kenvue, Sandoz, Rapid 7 and HX Expeditions have boosted this dynamic growth. The sector is expected to reach the 200,000 employee mark by the end of next year.

IT services and data analytics in particular have seen rapid growth, increasing by a tenth year-on-year. Modern technologies, such as software robots, now perform work equivalent to the capacity of 28,000 people in Czech centres. 


Digital transformation as a growth engine:The industry is characterised in particular by the intensive adoption of modern technologies, which now makes it possible to provide services digitally and to the whole world. In addition, it relies on automation, which simplifies many processes and services. Software robots now do as much work in Czech centres as approximately 28,000 people – with an average of 74 robots per centre, a significant jump from last year’s 53.
“Technologies such as robotic process automation, artificial intelligence, OCR and data visualisation tools are key to expanding the reach and productivity of centres and are making a significant contribution to the Czech economy,”
says Jonathan Appleton, adding that the sector contributes over USD 20 billion a year. Automation and robotics projects are being developed in the centres themselves. Today, they employ an average of 14 robotics experts, and this number is expected to grow even further with robotics projects – to 19 within 3 years. These projects then have a significant impact on the growth of the centres themselves. ABSL Czech Republic data even shows that centres that have already integrated AI and automation are growing in terms of headcount at twice the industry average.
“The technological transformation in business services has a major impact on global markets. The Czech Republic is gaining a profile as a technology leader in this area and innovations from our centres are finding adoption around the world,”
says Jaromír Staroba, President of ABSL Czech Republic. According to the current ABSL survey, IT services and data analytics are among the fastest-growing areas, growing by a tenth year-on-year.