CGS names Vladimir Sterescu president of global outsourcing division

omputer Generated Solutions, Inc. (CGS), a global provider of software applications, enterprise learning, customer experience and business process outsourcing services, today announced the promotion of Vladimir Sterescu to President of its global outsourcing division.Additionally, Cristian Berdilă has been named Vice President of Operations for CGS Romania, and Michael Mills has taken on the role of Senior Vice President of Global Sales and Customer Success. The strategic appointments highlight CGS’s commitment to delivering exceptional outsourcing services— spanning customer support, technical assistance, tele sales, and back-office support — to clients in industries such as retail, hospitality, financial services, and technology.

“Vlad’s extensive expertise and innovative approaches to driving client success make him the ideal leader for our outsourcing division,” said Phil Friedman, President and CEO of CGS.
“The next few years will be transformational in customer experience as clients embrace AI and other advanced technologies. CGS’s partnership advantage is that we were born as a tech firm, and we are therefore uniquely positioned to help clients improve efficiencies while also elevating their customer experiences.”

Since joining CGS more than 20 years ago, Sterescu has held key leadership roles including Country Manager for CGS Romania and Senior Vice President of Call Center Solutions for the EMEA region. Sterescu has been instrumental in driving the growth and success of the company’s European business operations. Under his leadership, CGS Romania has become a hub for delivering exceptional business process outsourcing (BPO) services to clients across a range of industries, from telecommunications and technology to finance and retail.
As Senior Vice President of Global Sales and Customer Success, Michael Mills will lead the development and execution of sales strategies, cultivate strategic client relationships, and oversee the implementation of global contact center solutions.