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NEWS


Flurry of hiring and recruitment shows steady growth in GBS sector in CEE

28/10/2025
 
  • Husqvarna Shared Service Center (Warsaw) builds up its team – searching for AP Accountant with German.

  • Poland – Amer Sports GBS (Kraków) looks to boost its senior finance leadership role. Recruiting for “Global Lease & Fixed Assets Accounting Manager”.
  • KPMG Warsaw: Assistant Manager/Manager – Shared Services.
    Advisory hiring tied to SSC advisory work.
  • PANDORA has hired Antal to recruit for its SSC in Warsaw – particularly for Compliance/KYC and operations roles.
  • McCormick Shared Services (Łódź) continues to grow consistently, now recruiting for junior HR positions.
  • Beiersdorf Shared Services (Poland) on hiring push as it rolls out its new SSC in Warsaw.

Slovakia – New Regional Shared Services Centre opened in Dolný Kubín (public sector)

28/10/2025
 
TASR reported the centre will centralize payroll/HR for Orava/Liptov institutions.

This week, a new Regional Shared Services Center of the Žilina Self-Governing Region (ŽSK) Energo-Eko-Služby, a contributory organization, opened in Dolný Kubín.

As stated by the chairwoman of ŽSK Erika Jurinová on social media, the center's mission is to help the region's facilities operate more efficiently, so that they have less administrative burden and more space to work with people.

In the first phase, the center will process payroll and personnel agendas for social and cultural facilities in Orava and Liptov.
Later, a workplace for sustainable energy will also be added. "I understand that every change brings questions and concerns.

However, the experience from the first year of operation in Žilina has shown that a common system brings order, professional background and gradually savings that facilities can use to improve their services," Jurinová specified.


According to her, shared services are a modern and reasonable way to improve the functioning of public institutions and at the same time save public finances.
"I believe that the new model will bring benefits not only to the region, but also to all our facilities and their employees who work daily for the people in our region," added the chairwoman of ŽSK.

Full Story (in Slovak)

UK fintech unicorn Tide to expand tech hub in Lithuania with up to 70 new jobs

28/10/2025
 
British financial technology company Tide plans to expand its technology centre in Lithuania, creating 60 to 70 new jobs over the next three years, according to the country’s investment promotion agency Invest Lithuania.
The business management platform aims to strengthen its engineering capabilities and will primarily hire software engineers and mobile app developers, the agency said in a statement.
“Lithuania has an abundance of top-tier engineers, a thriving fintech ecosystem, and a culture open to innovation,” Tide Chief Product Officer Vinay Ramani said. “Our partnership with Architus helped us discover this exceptional talent pool and lay a strong foundation for our new technology hub.”
Tide opened its Lithuanian technology centre in 2024. The Vilnius-based unit develops new products and provides services for customers in the United Kingdom, India, Germany, and France. It currently employs 34 engineers. Other Tide tech centres operate in Serbia and Romania.
The company recently raised $120 million in fresh funding, bringing its valuation to $1.5 billion. The investment will support international expansion, further development of the Lithuanian hub, and faster integration of artificial intelligence solutions, Tide said.

Mplus completes acquisition of Romanian CX and BPO provider Valoris

21/10/2025
 
Mplus, the BPTO vertical of Croatia’s Bosqar Invest (ZSE: BSQR), has concluded its acquisition of Valoris, the Romanian customer experience (CX) and business process outsourcing (BPO) provider.

The deal was originally announced back in April 2025. Here below is that announcement for more background:
15 April 2025:
Bosqar Invest’s business process outsourcing (BPO) arm, Mplus, has acquired BPO providers Czech Conectart and Romanian Valoris as it accelerates its expansion strategy in Central and Eastern Europe (CEE).

The two acquisitions, which together represent an enterprise value of €14mn, significantly expand Mplus’s footprint in the region and bolster its position in key markets.
“These acquisitions mark a significant step in our expansion strategy and underline our commitment to strengthening Mplus's leading market position and service offerings in Central and Eastern Europe,” said Tomislav Glavaš, CEO of Mplus and member of the management board of Bosqar d.d.
The acquisition of Conectart, which operates across 22 locations in Czechia, Slovakia and Poland, was completed on April 15. Mplus acquired a stake of more than 96%, with the remainder retained by Conectart’s management.
Valoris, founded in 2006 and operating a multilingual BPO platform in Romania, is being acquired in full from two individual shareholders.
“Pending the finalisation of integration of Conectart and Valoris, we will not only diversify our capabilities but also accelerate entry into new markets, enabling the deployment of Mplus's advanced technologies and generating substantial value for our stakeholders,” Glavaš added.

Conectart, which reported revenues of €23mn in 2024 and employs 1,200 people, was previously owned by Genesis Capital. 
“Despite a series of external challenges, we managed to grow the business, strengthen its domestic position via the acquisition of Atoda, and expand internationally to Slovakia a Poland. Together with the management team, we built a solid platform for future development,” said Martin Viliš, partner at Genesis Capital, the former owner of Conectart. “We are confident that Mplus is the right partner to continue this journey.”
The acquisition is expected to generate synergies with Mplus Slovakia and create a strong platform to enter the fast-growing Polish market.
Valoris brings a team of 550 employees and a solid financial position, with revenues of €7.3mn. “The sale of Valoris represents a strategic opportunity for continued growth and success. It has been a privilege to lead this business, and I am confident that the new owners will carry forward the values and commitment to excellence,” said Cristina Man, founder of Valoris.
The deal strengthens Mplus’s nearshore capabilities in Romania and is expected to enhance performance on existing joint delivery projects.
The latest acquisitions bring Bosqar’s total deal count to 86 since 2016, a spokesperson told bne IntelliNews, a result of its aggressive buy-and-build strategy. The group, backed by pension funds, private equity and institutional investors, operates across four verticals – BPTO (Mplus), HR (Manpower, Workplace), eCommerce (Eplus Ventures) and Food (Future Food Solutions) – and employs more than 13,900 people across 57 countries.
Mplus operates in 13 countries, including Germany, the UK and the US, with over 12,800 employees providing customer experience services in 32 languages. Its services span telecommunications, financial services, logistics, consumer goods and more, underpinned by its in-house tech division that delivers AI-driven customer experience solutions.
Bosqar’s expansion drive also included the acquisition of Slovenia’s Panvita Group earlier this year and a €100mn deal for Croatia’s bakery-café chain Mlinar in December 2024.



Siemens Financial Services setting up new SSC in Warsaw

21/10/2025
 
Siemens Financial Services has begun recruiting for its new SSC, to be set up in Poland's capital city Warsaw.

The firm is beginning to recruit at multiple levels. 

We'll bring you more details after further research.

More details about the recruitment process.

UK fintech Tide is expanding its tech centre in Lithuania and plans to create 60-70 new jobs

21/10/2025
 
Tide, the UK’s leading business management platform, is expanding its technology centre in Lithuania, reinforcing its commitment to international expansion and scaling its engineering capabilities. Tide is planning to employ an additional 60 – 70 full-time professionals over the next 3 years, focusing on backend and mobile development in remote-first positions, with an office in Vilnius.
The tech centre in Lithuania, which officially opened in 2024, plays a pivotal role in developing new products and supporting Tide’s growing member base across the UK, India, Germany and France. It complements Tide’s existing global technology development centres in Serbia and Romania. The centre already includes 34 engineers who joined through a successful partnership with Architus, a strategic technology partner known for building high-performing engineering and product teams across the UK and the Baltics.
Tide recently secured a $120 million strategic investment led by TPG, valuing the company at $1.5 billion. This capital will fuel Tide’s continued international expansion – including growing the Lithuania tech centre – and accelerate investments in AI-driven product innovation to better serve SMEs across multiple markets.
In early 2022, Tide partnered with Architus to scale its engineering teams in response to rapid growth and international ambitions. Architus’ deep experience in technology and product development combined with their ability to attract top tier talent, enabled Tide to quickly build and integrate teams for payments, open banking, credit, and identity and access management (IAM).
By September 2024, 30 Architus engineers were fully embedded within Tide’s organisation. These engineers have been fully transitioned into the newly established entity, Tide Lithuania (Tide Platform Ltd Lithuanian Branch), which will continue to expand as a core part of Tide’s global technology strategy.

Lithuania offers world-class engineering talent, a thriving fintech ecosystem, and a culture that embraces innovation. Our partnership with Architus has been instrumental in helping us tap into this exceptional talent pool and lay the foundation for our new tech centre.
Vinay Ramani, Chief Product Officer of Tide

Support Services Group expands into Szekszárd, Hungary

21/10/2025
 
U.S.-based Support Services Group (SSG) expands its presence in Hungary with a new operation being set up in Szekszárd, nestled in southern Hungary.

The multilingual customer support office is implemented with the support of HIPA, the nearly EUR 2.5 million investment has created 75 high value-added jobs in the Tolna County seat.

SSG opened its first Hungarian BSC in 2020 in Budapest to support customers of a leading global streaming provider across eight Eastern Central European countries.

The Szekszárd BSC is also dedicated to this task, providing customer service and technical helpdesk functions in four additional countries of the region by handling inquiries received by phone, email, and chat.
SSG operates across a wide range of industries from streaming services and fashion to financial services and government contracts. Partners of the Texas-based service provider include several global giants and the U.S. federal government. The company employs around 10,000 people worldwide, operates 17 BSCs, and provides customer support in 20 languages.

Siemens Mobility to invest 15 million euro in its Budapest R&D center

21/10/2025
 
German rail technology giant Siemens Mobility is expanding its research and development (R&D) center in Budapest through a series of international innovation projects.
The EUR 14.7 million investment further integrates the Hungarian R&D center into Siemens Mobility’s global innovation network and contributes to next-generation rail automation solutions. 

Supported by HIPA, the project creates 40 new jobs for highly skilled experts. The investment will not only strengthen local engineering expertise and promote sustainable transport solutions but also lays the foundation for further growth.

The Budapest R&D center already employs more than 400 experts, working on 70 high-tech development projects.

Sanofi to hire another 500 people for its Budapest GBS

14/10/2025
 
French pharma giant Sanofi is set to create several hundreds of new jobs in its international business service center in Budapest, where office space has recently more than doubled in size.

Located in one of the Hungarian capital’s most dynamic business districts on Váci út, the Sanofi Budapest Hub has grown by 8,000 square meters to a total of 15,000, providing state-of-the-art workstations, community areas, and dining facilities.

Launched in 2019 with 100 employees, Sanofi’s business service center in Budapest employs around 1,700 professionals working in 14 languages, and plans to expand its workforce to about 2,200 by the end of 2026.

The Sanofi Budapest Hub is one of Hungary’s largest business service centers (BSCs). It supports the French company’s global operations in several fields including process automation, data analytics, finance & accounting, and HR. Its diverse community represents 65 nationalities, with 75 percent of employees being Hungarian.
According to HIPA’s latest data, Hungary hosts 215 BSCs, employing over 110,000 people and contributing around 3 percent to the national GDP.

As the successor of the historic Chinoin pharmaceutical company founded in 1910, Sanofi employs more than 2,200 people in Hungary across its sites in Budapest, Veresegyház, and Csanyikvölgy near Miskolc. Globally, the Paris-based company operates with a workforce of about 80,000 and reported revenues exceeding EUR 41 billion in 2024.

Swissport, Elevate setting up shared services centre in Sofia

14/10/2025
 
Swiss aviation services company Swissport International AG has partnered with Bulgarian flexible workforce solutions provider Elevate to establish a shared services centre in Sofia, set up in May 2025.

Now the new hub, located in Business Park Sofia, is fully operational and supports Swissport’s key business functions and processes with a focus on strategic activities and workflow transformation.

Elevate, formerly known as Easy Consult, has built a strong team in Sofia and established itself as a trusted workforce solutions partner for Swissport in Switzerland.

"The establishment of our Shared Services Center in Sofia marks a milestone in Swissport’s global transformation journey," Swissport International CEO of Switzerland, Italy & France Bruno Stefani said. "By partnering with Elevate, we are not only driving operational excellence but also tapping into Bulgaria’s talent and dynamic business environment to build a future-focused hub that will support long-term value creation across our organisation."

Following the partnership with Swissport, Elevate is now developing a second partner hub for another international client, the company said.

Elevate provides end-to-end business solutions across 12 offices in seven countries - Germany, Bulgaria, the U.S., Poland, Romania, Serbia and Croatia. It serves sectors such as IT, engineering, automotive, accounting and finance, retail, logistics, manufacturing and hospitality.

Zurich-headquartered Swissport is the world’s leading provider of airport ground services and air cargo handling. It operated at 279 airports across 45 countries on six continents as of the end of 2024, employing a global workforce of some 61,000 staff.


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