251 top execs from 111 Business Services Centers across CEE and Baltics attended the 13th annual CEE Business Services Summit & Awards.

89 top companies were Short-Listed as finalists in 24 Awards categories.

In a tight competition among world-class firms, votes from our 27-member VIP Jury were combined with our Popular Vote from all attendees via the Brella platform. The combined voting distinguished the following winners:

• Emerging City of the Year – CEE: City of Debrecen
  
• Most “Dynamically Developing” City – Poland: City of Gdańsk/Gdynia (Pomerania)
  
• Most “Dynamically Developing” City – CEE: City of Riga
• Top CSR Initiative – Poland: Aptiv
• Top CSR Initiative – CEE: Cencora / World Courier Lithuania
• Most-promising New-entrant “Business Services” Investor: Tech Mahindra Limited
• Top Employer Branding Initiative – Poland: Danone
• Top Employer Branding Initiative – CEE: Trivium Packaging BSC, Europe
• Top IT Outsourcing Services Partner in CEE: Sii Poland
• Top Customer Experience Provider (BPO): Sterling
• Top Diversity & Inclusion Initiative – Poland: HEINEKEN Global Shared Services
• Top Diversity & Inclusion Initiative – CEE: Moody's Lithuania
• Best University-Business Cooperation of the Year: Alcon
• Business Centre Director – GBS – CEE: Holcim
• Business Centre Director – GBS – Poland: Hapag-Lloyd Knowledge Center
• Top GBS HR Director – CEE: Booking Holdings Romania
• Most Vibrant Employer – Slovakia: ING Hubs Slovakia
• Most Vibrant Employer – Hungary: Roche Services & Solutions EMEA
• Most Vibrant Employer – Romania: Booking Holdings Romania
• Most Vibrant Employer – Latvia: GoCardless
• Most Vibrant Employer – Lithuania: Citco Vilnius
• Most Vibrant Employer – Poland: HEINEKEN Global Shared Services
• Top GBS Transformation Initiative of the Year: Dexcom Lithuania
• Top AI or Process-Automation Project of the Year: Danske Bank Lithuania

This 14th annual event was organized by European Business Services Association and CEE Business Media, and MC'ed by Thom Barnhardt.

The Awards were preceded by the 2-day Summit, with 46 Panelists and Speakers (on topics such as AI-applied to GBS sector, GBS Transformation, the India-CEE Symbiosis, and Saudi BPO Briefing), including 17 Showcase Presentations of top BSCs from across CEE.

Partners of the event included: PWC, Transparent, AICPA-CIMA, Proservartner, HIPA Hungary, City of Riga, KPMG and Itelence, and additional Supporting Partners and media partners.

Attendees: Top execs from the region's leading Business Services Centres attended, including from Poland, Lithuania, Latvia, Romania, Hungary, Slovakia, Bulgaria, Czech Republic, and Ukraine. Additional guests joined from UK, USA, France, Germany, Austria, Holland, Belgium, Denmark, Portugal, Spain, Switzerland, Sweden, Finland, and Saudi Arabia.

Companies attending included:
ABB, Adaptive Group, AGENCJA ROZWOJU POMORZA, AICPA-CIMA, Alcon Polska, Alliance for Recruitment, Alter Domus Lithuania, AmCham Slovakia, Aptiv Services Poland, Arla Foods, Astellas Pharma, BEC, Belvedere Partners, BIC (Sofia), BioMerieux, Booking Holdings Romania, Boston Scientific, Bystronic, CANPACK Group, CEE Business Media, Cencora, Citco Vilnius, Clariant, Cognizant Technology Solutions Lithuania, Crayon, Cushman & Wakefield Polska, Danish Crown, DANONE ,Danske Bank, Debrecen, City, Dentons, Dexcom Lithuania, DFCG, DNB Bank ASA, DSV, Eaton, ECCO, EDP Global Solutions, Elevate, Fab Lab Iasi, Festo, Franklin Templeton, GoCardless, Greenberg Taurig, GSK, Hapag-Lloyd, Heineken, HIPA, Holcim European Business Services, HRS Bulgaria, HRS Group, IBM Hungary ISSC Kft, IBM Slovakia, IKEA, ING Hubs, Invest Lithuania, ISS, ITELENCE, Jacobs, Johnson Matthey GBS, Kaunas IN, KPMG Czech, KPMG Hungary, KPMG Poland, KPMG Slovakia, Locationperspectives, Malecki Executive Search, Metsä Group, Mettler Toledo, Miskolc,Moody’s Lithuania, MSC Shared Service Center Riga, Noble Drilling Poland, OBI, OMV PETROM GLOBAL SOLUTIONS, Opole, Orlen, Pandora, Phoenix, PIF, Porsche Holding, Poznan, Process Solutions, ProServartner, PWC, Qemetica, Randstad, Riga Investment Agency, Riga, Roche Services & Solutions EMEA, SARIO, SEB Global Services, Sii, Skanska Property Poland, Slovak Investment and Trade Development Agency (SARIO), Sony Music Entertainment, Standard Chartered, Stefanini, Sterling Outsourcing, Strategic Staffing Solutions Int'l, Strategy+, Swissroc, Szeged, TCS, TechMahindra, Telia Global Shared Services Lithuania, Tesco Business Solutions, THYSSENKRUPP GROUP SERVICES GDAŃSK, Transparent, Trivium Packaging Business Service Centre Europe, upGrad Enterprise, Verita HR, VOIS, Weleda, Western Union Lithuania, WOLT, and Zimmerbiomet.

Save the Date: 6-7 March 2026 for the 14h annual CEE Business Services Summit & Awards, and 5-6 November 2025 for the 1st annual LatAm Business Services Summit & Awards (Miami).


Www.EuropeanBusinessServices.com

GSK
ABB
Sterling Outsourcing
Standard Chartered
Jacobs
CANPACK Group
Unilever
BIC (Sofia)
Strategy+ (PWC)
Proservartner
Cencora
Porsche Holding
Invest Lithuania
Weleda
ASPIRE
Eaton
Pandora
Transparent
SARIO
Stefanini
City of Riga
Fab Lab Iasi
DFCG (French CFO Assoc)
Locationperspectives
PWC
AmCham Slovakia
SEB Global Services
EDP Global Solutions
HIPA
Szeged, City
Debrecen, City
Miskolc, City
AICPA-CIMA
Sii sp. z o.o.
IBM Hungary ISSC Kft
Cognizant Technology Solutions Lithuania
Cushman & Wakefield Polska Sp. z.o.o
Arla Foods
Invest Lithuania
Alter Domus Lithuania UAB
OMV PETROM GLOBAL SOLUTIONS SRL
Ingka Business Service Center sp. z o.o.
Festo
Citco Vilnius
MSC Shared Service Center Riga
Slovak Investment and Trade Development Agency (SARIO)
Western Union Lithuania
Telia Global Shared Services Lithuania
DANONE
Danske Bank
HARMODESK
Noble Drilling Poland
ISS
EY Global Services (Poland)
HRS Group
UAB Ignitis grupes paslaugu centras
GoCardless SIA
Malecki Executive Search
THYSSENKRUPP GROUP SERVICES GDAŃSK SP. Z O.O.
Aptiv Services Poland
Cencora
AGENCJA ROZWOJU POMORZA SPÓŁKA AKCYJNA
Sterling Outsourcing
Holcim European Business Services
Trivium Packaging Business Service Centre Europe
Booking Holdings Romania
upGrad Enterprise Limited
VOIS
Roche Services & Solutions EMEA
Tesco Business Solutions
Strategic Staffing Solutions International
Moody’s Lithuania, UAB
Process Solutions Kft
Kaunas IN
Dexcom Lithuania
DNB Bank ASA
Alcon Polska
IBM Slovakia
TCS
Johnson Matthey GBS
ING Hubs
TechMahindra
Sony Music Entertainment
Metsä Group
Hapag-Lloyd
IKEA
Mettler Toledo
Astellas Pharma
DSV
Clariant
Qemetica
Transparent
ECCO
OBI
Swissroc
Zimmerbiomet
Crayon
Franklin Tempelton
BEC
BOLT
ITELENCE
Riga Investment and Tourism Agency
GoCardless
MSC SHARED SERVICE CENTER RIGA
DNB Bank ASA
Cognizant
SEB Global Services
Heineken
Orlen
ABB
HRS Bulgaria
Bystronic
Boston Scientific
KPMG Hungary
KPMG Poland
KPMG Slovakia
KPMG Czech
Phoenix
ProServartner
Skanska
Opole, City of
Elevate
Alliance for Recruitment
... and 10 more GBSs coming...