In Romania, the Webhelp has 4 operations centers (Bucharest, Iasi, Ploiesti, Galati) and a team of 2,000 people.
Groupe Bruxelles Lambert (GLB) has begun exclusive negotiations to acquire a majority shareholding of the Webhelp group, together with the shareholders and co-founders of Webhelp, Olivier Duha and Frédéric Jousset, who will retain their role as founding executive directors and the team current management.
Founded in 2000, Webhelp is today one of the global leaders in providing customer relationship management and BPO (business process outsourcing). After purchasing the majority stake in KKR in 2015, the Webhelp group doubled its size and set a target of EUR 1.5 billion in turnover in 2019.
Webhelp develops innovative solutions based on synergies between consulting, technical and omni-channel services, thanks to its 50,000 employees, working in 36 countries. This performance is the result of an organic and external development strategy, which GBL wants to maintain and accelerate in collaboration with the two co-founders and the management team.
As a result of this transaction, GBL will acquire the majority shareholding of Webhelp, the company having a value of EUR 2.4 billion. It is expected that the legal documentation will be signed in early August to complete the transaction after obtaining the necessary endorsements during the fourth quarter of 2019.