Agenda 5 March: AI-in-focus; and Nominations Showcase Presentations
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AI in Focus, Plus Showcase Presentations
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Our first day features a focus on AI, applied to GBS operations, with Case Studies, and practical, actionable advice. We also have our highly-popular "Nominations Showcases”. These rapid-fire (10 min only) presentations give you insights into best-practices from top, short-listed BSCs across the CEE and Baltic regions.
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8:00 - 9:00
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Start the Day strong with our Networking Breakfast, fresh juices, and omelette station!
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9:00 - 9:10
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Welcome and Opening Comments.
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THOM BARNHARDT, ORGANIZER
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BSC CHARITY BEACH VOLLEYBALL TOURNAMENTS - SUMMER 2025
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9:15 - 9:45
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AI Applied. How GBS operations are using AI to fundamentally transform their processes. Case-studies, best-practices and examples of AI-in-action inside CEE and Baltics GBS operations. (followed by a "deeper-dive", 45-min workshop: "Practical Uses of AI in Business Services") Speaker: Michal Targiel Partner, Leader of AI & Intelligent Business Process Automation, PWC 
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9:45 - 10:30
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AI Nominations Showcase Presentations: A look behind-the-scenes at 4 finalists for "Top AI Implementation of the Year"
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10:30 - 11:00
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Coffees & Conversations
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11:00 - 12:00
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6 Nominations Showcase Presentations (6 x 10 min each).
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12:00 - 12:30
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Talent Development & Salary Survey. An update from Recruitment-Research team about talent development, and GBS salaries across CEE and Baltics.
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12:00 - 12:30 (Stage 2)
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What are the big global brands doing? An update from 5 GBSs keeping a low profile (7 min each).
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12:30 - 13:30
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VIP Luncheon and Conversations
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13:30 - 14:30
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Nominations Showcase Presentations (6 x 10 min each).
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13:30 - 14:15
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Stage 2: AI Workshop: "Practical Uses of AI in Business Services"
Speakers: Michal Targiel Partner, Leader of AI & Intelligent Business Process Automation, PWC |
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14:30 - 15:00
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Closing Keynoter: tba
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15:00 - 15:45
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Closing Coffees and 1-on-1 Meetings
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20:00 - 22:00 Opening night reception, Sponsored by ... (Beers, wines and networking)
CEE BUSINESS SERVICES AWARDS 2025
Location: Warsaw, Poland
Date: 5-6 March, 2025
Attendees: InPerson (limited to 300) + online Brella.
Dress Code: Black Tie (formal attire)
Date: 5-6 March, 2025
Attendees: InPerson (limited to 300) + online Brella.
Dress Code: Black Tie (formal attire)
