CEE BSC Executive Leaders Roundtables
26 January 2021
“9 RoundTables; 50 top SSC execs from 9 Countries”
100% online on the Hopin platform. Here's a Hopin-event demo - and why we think it's such a good, interactive platform.

An Invitation-only event (Complimentary) for Business Services Centres Site (and Senior Exec) Directors in Central Eastern Europe. We expect Directors to attend from Lithuania, Latvia, Poland, Hungary, Czech Republic, Slovakia, Romania, Bulgaria, Ukraine, and Estonia.

Why/What's the concept?

• 9 RoundTables (confidential, Invitation-only) for BSC Directors across CEE. Each RoundTable moderated by an expert on the topic. Each BSC Director does 30-second introduction of himself/herself. After short intro by moderator, Directors are prompted to tell their experiences to start the conversation, then it continues.
  
  
• Cross-fertilize ideas across the CEE region (i.e. encourage BSC directors in Romania to speak with those in Lithuania). We will limit BSC Directors from the same City (so as to maximize the cross-market sharing of experiences).
  
  
• Lots of networking amongst CEE BSC execs, linking the various markets to each other. These will be both Hopin 1-on-1 Video meetings; as well as random Video-Networking meetings (filtered) of 4 minutes each, so Directors can share “Top 3 ideas” in their centres.
  
  
• “Safe Space” for BSC Directors to ask questions about innovative, leading-edge processes, technologies and solutions - both from their Peers and the vendors of these solutions.

When and where? 26 January. 12:45 – 16:45 CET.
Where? 100% online on the Hopin platform. Here's a Hopin-event demo - and why we think it's such a good, interactive platform.

Who is invited?

• BSC Directors from across the CEE region are invited - Complimentary. Site Directors and Senior Management only. Non-Transferable Invitations.  Throughout the afternoon, Site execs will be able to have 1-on-1 closed Video Meetings with other execs.
• Limited to 50 participants. "First-come, first-served".
• Strictly-limited number of pre-screened vendors and sponsors.

Romek Lubaczewski

Agenda and Topics:
12:45 - 13:15 Welcome and Keynote Opening Comments:
Romek Lubaczewski, Partner, PWC

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13:20 - 16:20 ROUNDTABLES:
Roundtable Discussions will last 55 minutes. Directors can choose at will to attend any session. And you will be encouraged to take part actively and engagingly.

13:20-14:15 Roundtable #1:
Digital Transformation Tactics for SAP-based SSCs. Moderator: Tim Woodhouse, Winshuttle (London)

14:20-15:15 Roundtable #4:
Process Automation - Case studies. Moderator: Andrzej Kinastowski, Managing Partner, Office Samurai.

15:20-16:15 Roundtable #7:
10 "million-dollar" ideas from our BSC. Moderator: Romek Lubaczewski

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13:20-14:15 Roundtable #2:
Location Selection: Does it really matter anymore? Perhaps now more important than ever? Moderator: Elias van Herwaarden, Colliers.
"Honorary Guests": City of Bydgoszcz and BARR region.

Elias van Herwaarden

14:20-15:15 Roundtable #5:
The new "Office". How our "WFH" experience means drastic changes for office space, layout, and designs.
Moderator: Bartosz Prytula, Managing Partner, White Star Real Estate (manages over 2.4 million m2 of commercial properties across CEE.

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15:20-16:15 Roundtable #8:
Process Mining. Ideas for SSCs.
Moderator: Thom Barnhardt, Organizer, CEE Business Services Summit & Awards; European Business Services Association.

13:20-14:15 Roundtable #3:
Team-building Tips. Out-of-sight does not need to mean out-of-mind.
Moderator: Thom Barnhardt, Organizer, CEE Business Services Summit & Awards; European Business Services Association.

14:20-15:15 Roundtable #6:
OnBoarding Virtually - top tips, lessons-learned, and best-practices.
Moderator: Klaudia Archimowicz, Head of Client Management, Verita HR.

15:20-15:50 Innovation Showcase #1: "Real-time Predictive Analytics in your SSC. Using Machine-Learning to reduce staff burn-out". Laszlo Balassy, Founder, ActiveGraf

16:20- 16:45 Closing:

• CEE Business Services Summit & Awards Update about the 14-15 April Awards. A primer on the Nominations  process, and a peek into the Hybrid format (in-person + Hopin) for the April Awards.
• Keynote Closing Comments:

Elias van Herwaarden, Head of Location Strategy, Occupier Services EMEA, Colliers International

16:45 - 17:15 1-on-1 closed Video Meetings and Networking

For more information about Roundtables, contact Thom Barnhardt, tb@biznespolska.pl, 48-508-143-963.