“Summit Day: 26 February” (8:00am - 15:30)
Join us for top KeyNote Speakers, Panelists, Case-Study presentations and “lessons learned” from top GBS Directors from across CEE and Baltics, and benefit from a day of practical, actionable next-steps.
On this 2nd Day, we split up into our main, Plenary stage and "BreakOut Sessions".
On this 2nd Day, we split up into our main, Plenary stage and "BreakOut Sessions".
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8:00 - 9:00
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Coffees and Registration.
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9:00 - 9:05
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Opening & Welcoming comments.
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THOM BARNHARDT,
CEE BUSINESS MEDIA and European Business Services Assoc |
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BSC CHARITY BEACH VOLLEYBALL TOURNAMENTS - SUMMER 2026
(Warsaw, Krakow, Budapest, Vilnius, Bucharest) |
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9:10 - 9:45
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Keynote Opening Panel:
“Renewal, Risk, and Realignment: The New Geopolitical Landscape in Central & Eastern Europe” How Today’s Volatility may be creating Tomorrow’s Competitive Advantage. Speakers: Sławomir Dębski (PhD), Polish Institute of International Affairs Sławomir Dębski (PhD) is one of Poland’s most influential foreign policy experts and a trusted senior adviser to government leaders across political lines. He has spent most of his professional career at the Polish Institute of International Affairs (PISM), Poland’s leading foreign policy think tank and a core advisory institution to the government. In his last two terms, he spearheaded the establishment of PISM offices in Washington, Brussels, and Berlin. 
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9:45 - 10:30
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GBS Trends: How CEE's GBSs can thrive amidst the double-threat of AI and lower-wage locations.
Rakesh Sangani, Founder, Proservartner |
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10:30 - 11:00
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Conversations & Coffees
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11:00 - 11:40
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GBS Transformation: Conclusions from recent Global GBS Survey
Presentation:
Panelist: Tomasz Horacek, Country Head, Universal Investment |
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11:40 - 12:10
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I Have Feelings Too - The Forces behind the Decisions We Don't Talk About.
We optimise processes and analyse data, yet many decisions in Shared Services are still shaped by forces we rarely acknowledge. Our feelings influence what becomes urgent, what gets deprioritised, and how our choices unfold under pressure. In this session, we’ll uncover these patterns and help leaders make clearer and more intentional decisions. Speaker: Oscar Reitsma, Business Director, Transparent |
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12:10 - 12:45
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The AI Playbook for GBS: Dos, Don’ts, and Staying Ahead of the Curve
What is AI today for the GBS sector, really? This keynote provides a clear, demystified view of the current landscape, highlighting the specific boundaries where AI succeeds and where it fails. Learn how to prepare your teams for inevitable disruption, and position your GBS center as a driver of innovation rather than just a consumer of technology. Speaker: Gert Jan van Halem, Group CTO, Devoteam |
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12:45 - 13:45
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VIP Luncheon and Conversations
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Main Stage:
Top AI & Technology Solutions for GBS processes
Top AI & Technology Solutions for GBS processes
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13:45 - 13:55
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GBS Transformation
Dexcom Lithuania Transformation 
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13:55 - 14:05
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AI and Automation Application
Atea Global Services "Automated Ticket Evaluation" 
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14:05 - 14:15
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AI Application
Roche Services & Solutions EMEA "Everyday AI" adoption program 
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14:15 - 15:00
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Managing Sensitive Transformations in GBS Services.
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15:00 - 15:45
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Keynote Closing Panel: New Entrants: "The enduring appeal of talent in CEE and Baltics"
Moderator: Elias van Herwaarden, LocationPerspectives Panelists: 3 new GBS operations from CEE and Baltics:
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15:45 - 16:30
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1-on-1 InPerson Meetings.
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18:30 - 23:30
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CEE BSC Awards Gala and VIP Dinner!
Corporate Tables-of-10. |
MEDIA PARTNERS
CEE BUSINESS SERVICES AWARDS 2026
Location: Warsaw, Poland
Date: 25-26 February, 2026
Attendees: InPerson (limited to 300) + online Brella.
Dress Code: Black Tie (formal attire)
Date: 25-26 February, 2026
Attendees: InPerson (limited to 300) + online Brella.
Dress Code: Black Tie (formal attire)
