25 February (Day 1)

26 February (Day 2)

Agenda 25 February: Keynotes, and Nominations Showcase Presentations

Keynotes, and  Showcase Presentations

​In addition to 3 keynote Presentations on the 1st day, we also have our highly-popular "Nominations Showcases”. These rapid-fire (10 min only) presentations give you insights into best-practices from top, short-listed BSCs across the CEE and Baltic regions.

8:00 - 9:00

Start the Day strong with our Networking Breakfast, fresh juices, and omelette station!

9:00 - 9:10

Welcome and Opening Comments.

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THOM BARNHARDT, ORGANIZER

​BSC CHARITY BEACH VOLLEYBALL TOURNAMENTS - SUMMER 2026

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9:10 - 9:45

Opening Keynoter:

“Inside the Transformation Journey: Hard-Earned Lessons From Real Transformation Programs”. A Candid Look at Execution, Culture Shift, and Leading Change at Scale

 

9:45 - 10:30

Nominations Showcase Presentations: A deeper-look at top companies' operations (8 minute Presentations plus 2 min Q&A):

• AI Solutions & Automation applied to GBS processes (Pre-reserved)
• GBS Transformation Initiatives (Pre-reserved)
• Employer Branding Initiatives (Pre-reserved)
• Top CSR Initiatives

10:30 - 11:00

Coffees & Conversations

11:00 - 12:00

Nominations Showcase Presentations: A deeper-look at top companies' operations (8 minute Presentations plus 2 min Q&A):

• AI Solutions & Automation applied to GBS processes (pre-reserved)
• AI Solutions & Automation applied to GBS processes
  
• GBS Transformation Initiatives
• Employer Branding Initiatives
• New Investors in GBS sector in CEE/Baltics

12:00 - 12:30

The Talent Imperative: Addressing Workforce Needs. Impact and Opportunities from AI.

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12:30 - 13:30

VIP Luncheon and Conversations

13:30 - 14:15

GBS Services Restructuring & Transformation

• Strategic Workforce Planning amidst downsizing pressures
  
  
• AI Talent Development - "playing offense, not defense"
  
  

Presentation by PWC Advisory:

• Aleksandra Stelmach-Gryszka, Partner, GBS Consulting & Finance Transformation.
  
• Ewelina Kuś, Director, GBS Consulting & Finance Transformation.
  

13:30 - 15:00
( 2 Breakouts)

BreakOut Session 1:
AI Training Workshop

• A deeper-dive into essential skills for the GBS sector.
  
• Opportunities to apply AI to transform processes, cut costs, and boost productivity.
  

BreakOut Session 2:

FDI Masterclass:
A Workshop for Cities/Countries Investment Promotion Agencies  (by Invitation only).  Delivered by two seasoned location strategists and Site Selectors Guild Members.

• Elias van Herwaarden, Principal, LocationPerspectives
• Patsy Van Hove, Global Leader, IBM-Plant Location International

15:00 - 15:45

Closing Keynote Panel:
What are the big global financial brands doing? An update from 3 GBSs keeping a low profile.

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15:45 - 16:30

Closing Coffees and 1-on-1 Meetings

See Agenda for 26 February (Day 2)

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20:00 - 22:00 Opening night reception 
(Beers, wines and networking)

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​CEE BUSINESS SERVICES AWARDS 2026

Location: Warsaw, Poland
Date: 25-26 February, 2026
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Attendees: InPerson (limited to 300) + online Brella.
Dress Code: Black Tie (formal attire)