ING Tech Poland has officially opened one of two global Centralized People Services (CPS) units at its headquarters in Katowice. A 60-person team is responsible for servicing ING in the Netherlands.
The second CPS unit is located in Manila (Philippines) and provides services to ING in Australia, the Netherlands and France.
A global HR service has started operating at the ING Tech Poland headquarters in Katowice. ING Tech Poland has officially opened one of the two global Centralized People Services (CPS) units in its Katowice headquarters. The 60-person team is responsible for handling ING in the Netherlands in the field of broadly understood HR services within the shared services center. In turn, the second unit is located in Manila (Philippines) and provides services to ING in Australia, the Netherlands and France. The unit in Katowice operates in two areas: Human Capital Management (HCM) and People Support (PS). This includes all administrative processes related to the so-called the employee's life cycle in the organization: from recruitment and employment, through the development path, to the employee's separation from the company. CPS at ING Tech Poland also acts as a contact center for ING employees from the Netherlands. All HR-related questions are directed to the unit in Katowice. - It is a great honor for us to locate one of the two global CPS units at ING Tech Poland. It is also a sign of great trust on the part of ING, thanks to which our portfolio of global services is expanding every year. We are very pleased that we were able to cooperate with ING Business Shared Services Manila in creating Centralized People Services. With the launch of this project, we are opening a new chapter in the history of the ING group: digitization of HR services - explains Anna Mirek, HR and Communication Director at ING Tech Poland. - It was a great challenge for us to transfer services from an external supplier and to create new structures for this area from scratch within ING Tech Poland. Together with a team of fantastic people managed by experienced managers (Tomasz Kamiński and Marcin Twardzik - responsible for HCM and Christo Steyna - leading PS), we have created a unique unit. It consists of specialists who speak many foreign languages and are prepared to fulfill their role - admits Joanna Machera, Area Director responsible for CPS in Katowice. CPS is not the only unit at ING Tech Poland that provides global services for the ING group as part of the shared services center. They include, among others IT Security, IT Infrastructure and Business Support for which the company has been known for years. ING Tech Poland is gradually expanding its portfolio, the best example of which is the inclusion in the company's structures of such units as: CardsHub, RiskHub, Global WPS and ComplianceHub.