Agenda 25 February: Keynotes, and Nominations Showcase Presentations
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Keynotes, and Showcase Presentations
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In addition to 3 keynote Presentations on the 1st day, we also have our highly-popular "Nominations Showcases”. These rapid-fire (10 min only) presentations give you insights into best-practices from top, short-listed BSCs across the CEE and Baltic regions.
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8:00 - 9:00
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Registration. Start the Day strong with our Coffees, croissants, and conversations.
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9:00 - 9:10
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Welcome and Opening Comments.
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THOM BARNHARDT, ORGANIZER
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BSC CHARITY BEACH VOLLEYBALL TOURNAMENTS - SUMMER 2026
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9:15 - 9:55
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Opening Keynoter:
“Inside the Transformation Journey: Hard-Earned Lessons From Danone's Transformation Program”. Speakers: Danone, Blagovesta Karemova, Director, Integrated Business Services, and Artur Techmański, Project Management Director 
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10:00 - 10:30
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Coffees & Conversations
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10:30 - 11:00
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Resilience and Adaptation – on Steroids. Lessons from the frontlines – literally.
How Ukraine's nascent business-services operations offer lessons for CEE's GBS sector. Oleh Chaharyn, Director, PWC Services Delivery Centre, Lviv, Ukraine
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11:00 - 12:30
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Nominations Showcase Presentations: A deeper-look at top companies' operations (8 minute Presentations plus 2 min Q&A):
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12:30 - 13:30
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VIP Luncheon and Conversations
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13:30 - 13:50
13:50 - 15:00 |
The Future of CX in the AI Era
Yosif Faydoli, Sr. Manager Client Success (CEE and Nordics), Concentrix 
AI Training Workshop
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BreakOut Session 1:
FDI Masterclass:
A Workshop for Cities/Countries Investment Promotion Agencies (by Invitation only). Delivered by two seasoned location strategists and Site Selectors Guild Members.
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15:00 - 15:45
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Closing Keynote Panel:
What are the big global financial brands doing? A look behind-the-scenes at 3 large financial-services GBSs. Moderator: Harry Virdee, Sterling Outsourcing Panelists:
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15:45 - 16:30
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Closing Coffees and 1-on-1 Meetings
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20:00 - 22:00 Opening night reception: Hotel Presidential, 2nd floor.
(Beers, wines and networking. The opening evening reception is open for all Ticket holders.)
(Beers, wines and networking. The opening evening reception is open for all Ticket holders.)
CEE BUSINESS SERVICES AWARDS 2026
Location: Hotel Presidential, Warsaw, Poland
Date: 25-26 February, 2026
Attendees: InPerson (limited to 300) + online Brella.
Dress Code: Black Tie (formal attire)
Date: 25-26 February, 2026
Attendees: InPerson (limited to 300) + online Brella.
Dress Code: Black Tie (formal attire)
