CEE Business Services Virtual Summit - 20 May
"Leadership today. Opportunity tomorrow"
How BSCs will drive the future
*Digitalisation * Process Automation * New Workplace Models
* Massive Cost Reductions * Dramatising your BSC's Credibility
"Leadership today. Opportunity tomorrow"
How BSCs will drive the future
*Digitalisation * Process Automation * New Workplace Models
* Massive Cost Reductions * Dramatising your BSC's Credibility
8:45am - “Doors” open.
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Main Stage/Plenary:
9:00 Welcoming Guests – Thom Barnhardt, Organiser and founder, European Business Services Association.
9:05 – 9:25 – Keynote speaker: PWC's Romek Lubaczewski. Opportunities in the carnage. BSCs credibility has grown during this crisis. Where do we go from here?
9:30 – 10:30 - "HQ Calling": What are the key messages from HQs (cost cutting,etc.). Panelist: Anna Meduna, Managing Director, Miele Global Services (Poznan). Moderator: Alex Ash, locationperspectives (London; former Deloitte Location Advisory US and UK). |
Sessions/Workshops:
9:05 - 10:00 How Japanese corporates are optimizing business processes, improving working-capital, and lowering G&A costs via BSCs in CEE - Panelists 4 BSC execs of Japanese firms: Tomasz Brzostowski, VP, Global Finance Shared Services, Hitachi Vantara; Mike Stops, Group Director Services, NSG Group; Kamila Grembowicz, JT International, and Fujitsu.
9:45 - 10:30 Offices/real-estate - moderated by Craig Smith, Publisher, Europaproperty.com
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10:30 – 11:00 Networking Session #1, and visiting Virtual Information Booths
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Main Stage/Plenary:
11:00 - 11:45
Digitalising Everything – Now! How BSCs are making urgent transitions to full Agile working - presentation by Ollie O'Donoghue, Sr Research VP, IT Services, HfS Research. Panelist:
11:45 - 12:30 Cybersecurity Operation Services: how to provide them in your BSC? An advanced Primer on how Computer Incident Response Teams (CSIRTs) and Security Operation Centers (SOCs) are operating: mandate, organizational structures, skills, processes, services, tooling - in order to inspire BSC Directors and Managers to start hosting such services in their centers.
Dr Vilius Benetis, Director, NRD Cyber Security 
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Sessions/Workshops:
11:00 - 11:25 Getting back to work.
What are best practices for getting your teams physically back to the office: Organizing office space; training and new policies on health and behavioral issues; slow-return to work or rapid?; new travel policies, etc. Speaker: Lech Dąbrowski, Operations and Compliance, PWC 11:30-12:30: "Hungary in Focus": 4 BSC Directors on lessons-learned from running a BSC in Budapest. Moderators: Richard Ranki and Balazs G. Nagy, Hungarian Outsourcing Association.
BSC executive Panelists:
12:00 - 12:25 Achieve Order-to-Cash Excellence. Critical steps to optimize Accounts Receivables. Developing your OtC Centre of Excellence, combining Talent and Technology. Mark Harrison, CEO, Association of Credit for CEE (ACCEE), Brian Morgan, Rimilia
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12:30 – 13:15 Lunch Break, Networking #2, and visiting Virtual Information Booths
Afternoon sessions:
(US Audience begins to join)
(US Audience begins to join)
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Main Stage/Plenary:
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Sessions/Workshops:
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13:15 - 14:00 How existing BSCs are finding new Opportunities and new Services to provide. Panelists (3):
14:05 - 14:45 New Investors in CEE's BSC sector: Are they still coming? If so, how are they doing it? Moderator: Elias van Herwaarden, Locationperspectives Panelists:
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13:45 - 14:45 "Czech Republic in Focus":
3 BSC Directors based in Czech on lessons-learned from running BSCs. Moderator: Jonathan Appleton, ABSL Czech Republic: Panelists:
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14:45 – 15:15 Closing, Networking Session #3, and visiting Information Booths
All-day: 6 Virtual Information Booths will be open to provide BSCs with information and case-studies of tailor-made Solutions unique to BSCs in CEE.
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