EUROPEAN BUSINESS SERVICES ASSOCIATION
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CEE Business Services Virtual Summit - 20 May
"Leadership today. Opportunity tomorrow"
How BSCs will drive the future

*Digitalisation * Process Automation * New Workplace Models
* Massive Cost Reductions * Dramatising your BSC's Credibility


Agenda
8:45am - “Doors” open.
Main Stage/Plenary:
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9:00 Welcoming Guests – Thom Barnhardt, Organiser and founder, European Business Services Association.

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9:05 – 9:25 – Keynote speaker: PWC's Romek Lubaczewski. Opportunities in the carnage. BSCs credibility has grown during this crisis. Where do we go from here?

9:30 – 10:30 - "HQ Calling": What are the key messages from HQs (cost cutting,etc.). Panelist: Anna Meduna, Managing Director, Miele Global Services (Poznan). Moderator: Alex Ash, locationperspectives (London; former Deloitte Location Advisory US and UK)
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Sessions/Workshops:
9:05 - 10:00 How Japanese corporates are optimizing business processes, improving working-capital, and lowering G&A costs via BSCs in CEE - Panelists 4 BSC execs of Japanese firms: Tomasz Brzostowski, VP, Global Finance Shared Services, Hitachi Vantara; Mike Stops,  Group Director Services, NSG Group; Kamila Grembowicz, JT International, and Fujitsu.
9:45 - 10:30 Offices/real-estate - moderated by Craig Smith, Publisher, Europaproperty.com
  • Flex Office formats and services - the "new normal"?  Hubert Abt, CEO & Founder, New Work Offices.
  • New health & Safety guidelines for workplaces, Aleksander Szybilski, EMEA Workplace Strategy, Cushman & Wakefield
10:30 – 11:00 Networking Session #1, and visiting Virtual Information Booths
Main Stage/Plenary:
11:00 - 11:45
Digitalising Everything – Now!
How BSCs are making urgent transitions to full Agile working - presentation by Ollie O'Donoghue, Sr Research VP, IT Services, HfS Research. Panelist:
  • Sarunas Suipis, Western Union (Vilnius)
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11:45 - 12:30 Cybersecurity Operation Services: how to provide them in your BSC? An advanced Primer on how Computer Incident Response Teams (CSIRTs) and Security Operation Centers (SOCs) are operating: mandate, organizational structures, skills, processes, services, tooling -  in order to inspire BSC Directors and Managers to start hosting such services in their centers.
Dr Vilius Benetis, Director, NRD Cyber Security
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Sessions/Workshops:
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11:00 - 11:25 Getting back to work.
What are best practices for getting your teams physically back to the office: Organizing office space; training and new policies on health and behavioral issues; slow-return to work or rapid?;  new travel policies, etc.
Speaker:
Lech Dąbrowski, Operations and Compliance, PWC

11:30-12:30: "Hungary in Focus": 4 BSC Directors on lessons-learned from running a BSC in Budapest. Moderators: Richard Ranki and Balazs G. Nagy, Hungarian Outsourcing Association.
BSC executive Panelists:
  • Lexmark, Peter Csucska
  • Sanofi Business Services, Balázs Sooki-Toth
  • Eaton, István Lenk
  • Csaba Szende (BSC expert)
12:00 - 12:25 Achieve Order-to-Cash Excellence. Critical steps to optimize Accounts Receivables. Developing your OtC Centre of Excellence, combining Talent and Technology. Mark Harrison, CEO, Association of Credit for CEE (ACCEE), Brian Morgan, Rimilia
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12:30 – 13:15 Lunch Break, Networking #2, and visiting Virtual Information Booths
Afternoon sessions:
(US Audience begins to join)
Main Stage/Plenary:
Sessions/Workshops:
13:15 - 14:00 How existing BSCs are finding new Opportunities and new Services to provide.  Panelists (3):
  • Franklin Templeton Services, Krzysztof Wierzchowski, Director Global Trade Services
  • Zurich Insurance, Ruchir Verma, Head of Global Services
  • NASDAQ, Gintare Kavaliauskaite, AVP - Head of Global Accounting
14:05 - 14:45 New Investors in CEE's BSC sector: Are they still coming? If so, how are they doing it?  Moderator: Elias van Herwaarden, Locationperspectives Panelists:
  • HL Tech, David Henderson
  • Adam Sikorski, Hapag-Lloyd
  • Olivier Daniel, Director, Finance Shared Services, Coca-Cola European Partners.
13:45 - 14:45 "Czech Republic in Focus":
3 BSC Directors based in Czech on lessons-learned from running BSCs. Moderator: Jonathan Appleton, ABSL Czech Republic:
Panelists:
  • Jan Skotak, Centre Head, Infosys Czech
  • Jaromir Staroba, Centre Head, AB InBev Czech
  • Sergei Holmeckis, Centre Head, Deutsche Telekom Service Europe (Brno)
14:45 – 15:15 Closing, Networking Session #3, and visiting Information Booths
All-day: 6 Virtual Information Booths will be open to provide BSCs with information and case-studies of tailor-made Solutions unique to BSCs in CEE.
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  • Home
  • About
    • Who We Are
    • Country & City Directors
    • Pre-Decision Advisory
    • Contacts
  • Events
    • CEE BSC Exec Roundtable
  • Members
    • Join Us
    • Peer Interviews
    • Benefits to Members
    • Career Tools
  • Directory
    • Buy Directory (PDF)
    • Update Directory Listing (2020)
    • Poland >
      • Gdansk/Gdynia
      • Katowice
      • Krakow
      • Lodz
      • Lublin
      • Poznan
      • Rzeszow
      • Szczecin
      • Warsaw
      • Wrocław
      • Other Cities
    • Hungary
    • Czech Republic
    • Slovakia
    • Estonia
    • Latvia
    • Lithuania
    • Romania
    • Serbia
  • Solutions
    • Meet the Managers-Video
    • Meet the Managers-Text
    • Recruitment & Brand
    • Pre-Decision Advisory
    • HR & Salary Surveys
    • Publications & City Reports
    • News & Video
    • Cee BSC Tickets